Key Acura of Portsmouth

1. This place is EXPENSIVE - at about $100/hr (really) you get standard work - not excellent work like you'd expect for the super premium cost. 2. The front end desk staff - robots that walk you through you get standard work - not excellent work like you'd expect for the super premium cost. 2. The front end desk staff - robots that walk you through a scripted process to "ensure customer satisfaction". The end result is you end up shaking your head because they don't act like real people - they act like robots. Your forced to work 'through' these people who won't let you speak with the mechanic. 3. My sampling of experiences at this dealership is around 8 visits. EVERY time there is something that gets lost in translation between the front end desk staff and the actual problem with the car. It gets worse: the dealership ALWAYS finds something else wrong with the car regardless of what you bring it in for. 4. There's been some turnover in the front end desk staff lately - this has not helped any of the issues above. 5. There is a weird handoff system when you go to pay your bill - the front desk staff who are supposed to be the holy grail to your customer experience can't even take payment - you must take their paperwork and walk down the hall to talk to someone else (who is usually busy) to actually pay the exhorbitant bill. So I can't talk to the person working on my car, but I can talk to the cashier. Nice. 6. If the car is not under warranty, you WILL be charged about $100 for a diagnostic fee. We all know that a good mechanic can figure out 80% of problems in about 10 minutes - this fee is ridiculous. 7. Loaners are hard to come by - it's a virtual MUST that you need an appointment 1 week in advance to get a loaner while they work on your car. That's all well and good if you know you need major service a week from today - but if your alternator dies, you're out of luck. Sure, they'll "look to see" if they have a car, but 4 times out of 5 they won't. When you boil all of this down, the premium prices charged with the phony and sometimes deceptive service practices are powerful reasons to stay AWAY from this place at ALL costs. Your money will go farther and your satisfaction will be higher some place, indeed, any place else. More

Many, many mahalo's (Thank You) to Prime Acura North! It was one of the best buying experiences of our lives! We had been looking for a vehicle for over 2 weeks; searching Craigslist,YahooAut It was one of the best buying experiences of our lives! We had been looking for a vehicle for over 2 weeks; searching Craigslist,YahooAuto.com and visiting several different car lots. Finally, my Wife came across an ad from Prime Acura North. Their site was very professional; loaded with good information and a lot of different photos to look at. There was a very large inventory of Pre-owned vehicles- over 36 pages! The next day, we decided to take a drive out to see the car. When we got there, we were greeted by Marsha (Sales) who was very pleasant and professional. I let Marsha know what vehicle we were looking for because we had not seen it on the lot. She went into the store and tried to locate it. When she came back, she informed us it had been sold. Instead of letting us leave in disappointment, she brought us into the showroom and sat down to talk with us. She asked us what our needs and wants were without being pushy or aggressive. Being new to the area, we were looking for an AWD vehicle with navigation. After our discussion, Marsha brought up several different suggestions that were very interesting and enticing. We found the car we wanted right on the showroom floor! Marsha answered all of my wife's questions on our awesome test drive. I wasn't sure if it was going to fit into our budget and that we might have to stretch past it if this was the car we wanted. When we got back, Anthony (Sales Manager) already had figures prepared for us to go over. When I looked at the figures, I almost fell off my seat - the vehicle was under our budget. It was a great surprise. We didn't sign up that day, we asked if we could have a day to think it over. To my surprise, we did not get that high pressured "do it now" or some of the other clichés that usually happen. We came in the next day and picked up our Brand New 2013 Acura TL SH-AWD w/Technology package. Mike (Business Manager) had all of our paperwork ready when we got there. We couldn't be happier with our decision to do business with Prime Acura North. It was one the of the best experiences from start to finish. When I am ready to buy my next vehicle it will be from Prime. If you're looking for a vehicle, go see Marsha, Anthony and Mike. They were all very professional and the best I've dealt with in a long time! More

So at first I had an easy enough time emailing this dealership to set up a test drive. I am a working stiff of sorts so I work 40 hours a week in North/central MA, So when I decided I wanted a saab I s dealership to set up a test drive. I am a working stiff of sorts so I work 40 hours a week in North/central MA, So when I decided I wanted a saab I soon found P.A.N.'s offer. Great I thought and I scheduled a test drive for a wednesday when I got out of work. Mind you I scheduled my test drive three days, DAYS! in advance when I arrived at the dealership they informed me they had given the car to a managers sons friend for an Extended Test Drive, Point being I drove over a hundred miles through Torrential Rain no less after a full work day so the manager could try and up-sell me a car almost %50 more expensive, a model year newer, completely different body type, it was hardly a comparable model. They then of course insisted they weren't trying to sell me a 'different' car and said they would have to do something to make it up to me. Good I thought here comes some customer service. So you can imagine my surprise when I was told if I wanted to put a $500 down payment so they could guarantee me a "first" look at the car before it could be bought. When I told him I hadn't come with cash in hand they said they would call me when the car was available to be seen. Ironic considering three days prior I was under the impression I would be seeing it after driving over a hundred miles one way. They were friendly enough but they are sales people that is their job. I wish I could have my $30 in gas and 4 hours of my life back. So all in all I was baited, switched, offered a $500 downpayment on a car I was scheduled to test drive but didn't even get a chance to see because someones teenage son is joy riding it around town on free load from daddy's dealership taking wear tear and racking up the milage. Terrible Experience don't think I'd ever go back even if I lived in the town. More

unbelievable service from initial sales process to the paperwork and finally the delivery. I would highly recommend this dealership.I have been in the auto industry for 30 years and trust me the quality paperwork and finally the delivery. I would highly recommend this dealership.I have been in the auto industry for 30 years and trust me the quality of the staff was top notch. I like to give special thanks to nancy mangiafico sales manager as she got involved with my complex paperwork and handled everything flawlessly. I never had an easier time in purchasing a car and dealing with the staff THANKS More

July 15, 2010 I purchased my Acura TL (certified pre-owned), VIN# 19UUA65506A006861 for $22,990. It was sold to me in bad condition that would not qualify as a certified pre-owned vehicle. Shifting pre-owned), VIN# 19UUA65506A006861 for $22,990. It was sold to me in bad condition that would not qualify as a certified pre-owned vehicle. Shifting was supposed to be fixed and the car had bent rims. I brought the car down on October 28, 2010. Had oil change and tire rotation done. I got home from the dealership, noticed the tires weren’t rotated. I called the service manager. She said the tires weren’t rotated because back rims were bent, and I would have to buy new rims. I was furious that they charged me for the tire rotation. She found out rims were previously marked with X’s, bent really badly. They did rotate the tires, but then put them back because of the vibration. This is bad business, it is highly illegal!!! I brought car down on December 10, 2010 to get rims put on and have them check hard shift between 2nd and 3rd gear. They put 33 miles on my car which is quite excessive! Somebody took my car for a joyride, I was not very pleased. I had transmission serviced on February 6, 2012. They had to tear into the transmission to fix hard shift problem. I picked up car on the February 9, 2012. On my way home I stopped to look over my vehicle, there was a crack in the front bumper that was never there before. There was mud caked on my car like somebody had gone mud running. The car would not shift well into 1st gear. I had people beeping at me waiting for me to go at the green lights, but I couldn’t because the car wouldn’t shift into 1st gear. I had enough at this point. I was not going to bring the car back so they could tear into the transmission a second time to fix the problem. I didn’t want this car anymore. I drove down to the dealership in a snow storm which took six hours roundtrip and I met with the general manager for 2 hours. He offered me $14,500 to buy back the vehicle, which was completely unacceptable. I told him my only option was to get an attorney. Finally, he mentioned how there was a Prime dealership in Saco, ME, if I found a vehicle there I liked, I could trade in my Acura for closer to the amount that I paid for the Acura TL. I told him that was an option depending on the car. First, I was interested in a 2009 Honda Accord which he checked into and when he got back to me he said it had been sold. He told me about a car he had that I might be interested in. I clearly told him I was not interested in that car and even sent an email saying how I wasn’t interested in it, but how I was interested in another car. The general manager had his sales manager set up the car for me to test drive and have it delivered to Saco. On Saturday, March 24, 2012, I drove down to Saco to test drive the vehicle I was interested in (stock# H2552). I drove 90 minutes down to Saco and they brought me the vehicle I wasn’t interested in; the car that the general manager tried to get me to test drive initially. I was furious!!! I test drove the car anyway; it was the worst car I had ever taken for a test drive. It was in terrible shape, the breaks were squeaking, the wheels vibrated, it was awful! I contacted the sales manager and he apologized, then said he would get the Honda Accord I wanted (stock# H2552) to the Saco dealership in a few days. He contacted me on Monday, March 26, 2012, saying that the car was sold on Sunday, March 25, 2012. That was about all I could handle! Instead of bringing me the car I was interested in, they sold it the day after I went down to check it out. They were just disrespecting me and trying to screw me over. I have never come across anything quite like what I have been through with the bad business and service I have received from the Acura dealership in North Hampton, NH. I wrote to Acura headquarters explaining all of this in full detail even with attachments which showed all the evidence (I have attachments if anyone would like to see them) and they have done nothing for me. I am in the process of getting an attorney to take care of this. Do not buy a car from Prime Acura in Hampton, NH. I would stick with Infiniti or Lexus. Acura does a poor job with making sure their customers are satisfied. Very very very poor service from Acura. If anyone currently drives an Acura I would make sure the dealership actually does the work they were supposed to do. I hope nobody has do deal with what I went through. We will see how everything goes in court. More

I really feel good about this transaction and I think I got a great deal on a used car. I felt like I had their full attention and they actually listened to what I was telling them that I needed. The pro got a great deal on a used car. I felt like I had their full attention and they actually listened to what I was telling them that I needed. The process went smoothly and swiftly. I have had a long history of "loosing my shirt" with bad used car deals. Next time I will skip all the shady used car dealers and go straight to Prime. More

I cannot speak highly enough about Acura Prime North as a dealer, and Rick Rynerson as a sales person. The entire purchasing process was stress free, low pressure, and respectful. The negotiated price was ex dealer, and Rick Rynerson as a sales person. The entire purchasing process was stress free, low pressure, and respectful. The negotiated price was excellent, and the follow up great. More

I have been searching for a mini van, relatively a Honda Odyssey. I saw an ad on Craigslist for a 2005 Honda Odyssey EX. I then took a look at their website and immediately knew this would be the one. I cal Odyssey. I saw an ad on Craigslist for a 2005 Honda Odyssey EX. I then took a look at their website and immediately knew this would be the one. I called up and spoke with Rick, who invited me to test drive the vehicle. Went in later that night and was treated very well. I test drove the vehicle and was very suprised of the condition of this Odyssey. Prime Acura put in new Brake pads, Rotors, tires, timing belt, and a water pump. Seriously, what dealer are you going to find a used car with over a 100,000 miles with over $2000 worth of work put in, No one. The price alone is already thousands below book value. Overall my experience was awesome, Nancy was able to get me financed even though my credit has been poor. Best dealer I've ever been to hands down and I snagged the best car for the price. Thank you to everyone at Prime Acura North. More

My wife and I had been looking for a used car within our budget and had been going to many dealerships to check out cars that we were interested in. Prime Acura North was by far the most polite and friendli budget and had been going to many dealerships to check out cars that we were interested in. Prime Acura North was by far the most polite and friendliest dealership we visited. We saw 2 vechicles that interested us on their website and the next day we went and checked them out. Cavan actually called us while we were on our way there and I told him the two vehicles that we were looking at and when we got there, he had them both out front ready for us to look at and test drive. Cavan and the rest of the Prime Acura North Team made the purchase of our car hassle free and we were able to drive the car off the lot the next day. We are very happy with our purchase and our experience with Prime Acura North and will definitely be recommending them to anywone we know. More

always a great experience to work with this dealership. they go out of their way to help the customer to meet their needs. we worked with john who was very helpful and courteous both before and after the they go out of their way to help the customer to meet their needs. we worked with john who was very helpful and courteous both before and after the sales process. I highly recommend them to anyone in the market for a new acura. More