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Key Acura of Portsmouth
Portsmouth, NH
357 Reviews
At Key Acura of Portsmouth, our team is focused on helping you find the vehicle you want without any hassle or pressure. The sales process will be straightforward and the information provided will be accurate and shared with clarity and candor. At Key Acura of Portsmouth, we're committed to delivering you a purchase experience that exceeds your every expectation
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 357 reviews
April 13, 2019
Very Pleasant Experience This was a recall repair and everyone was excellent to deal with. I have an older Acura and will be trading up in the near future and would certainly This was a recall repair and everyone was excellent to deal with. I have an older Acura and will be trading up in the near future and would certainly travel to this dealership . More
by staplespj
Verified CustomerEmployees Worked With
ERIC ( picked up car and left loaner), Amanda Wickert
April 10, 2019
When in for service instead bought a new car. We went in for service to have a recall issue addressed on our car, and Acura MDX 2011. The staff was friendly and courteous in the service departmen We went in for service to have a recall issue addressed on our car, and Acura MDX 2011. The staff was friendly and courteous in the service department and offered for us to go wait in the waiting area which is out front. While out there we met one of the salesman and the sales manager and decided to take a walk through the lot. Found a car that we loved We took it for a test ride and ended out working a great deal with the salesman and the sales manager. One that was good for both parties. They wanted to finish a thorough cleaning and preparation of the car for us. So we ended up leaving without it, and they had a driver bring it to our house in Harrison an hour and a half away. That was the most awesome thing going. All of our staff was knowledgeable and courteous which helped in the decision making process to buy a car at Key Acura of Portsmouth. It was a great experience. More
by eagle102158
April 10, 2019
Long delay in finalizing my bill paperwork. I was told that I was told at the navigation system update which I Purchased from Acura could be installed when I left the car for service. When I returned the sales I was told at the navigation system update which I Purchased from Acura could be installed when I left the car for service. When I returned the sales representative told me that they do not install this thing because dealership did not sell the navigation update product to me. My question is as an Acura dealer why do they not assist the customers with Acura products and parts? More
by Bonedoc
April 10, 2019
Great service Rawle and Mike D. were wonderful! Quick, smooth process and all of my questions were answered with honesty. I had a great experience- great value for Rawle and Mike D. were wonderful! Quick, smooth process and all of my questions were answered with honesty. I had a great experience- great value for trade in and great price on my new wheels! More
by Car1234
April 10, 2019
great dealer Service department was very accommodating and transparent. The staff was great. I have not purchased here but based on my experience with the service Service department was very accommodating and transparent. The staff was great. I have not purchased here but based on my experience with the service department I would return when I decide to replace my current vehicle. More
by AMG2181
Employees Worked With
Don McEwen
April 10, 2019
Waiting Area I don’t find this area comfortable it’s essentially in the main showroom if you don’t bring something to do for distraction there is nothing to do but I don’t find this area comfortable it’s essentially in the main showroom if you don’t bring something to do for distraction there is nothing to do but Sales people working or customers browsing. I’m sorry I don’t recall the Service individual’s name. He was quite pleasant and kept me informed! I do believe what it cost me for a car service was too costly for a car that is just one year old. I didn’t think my warranty was up! More
by bcrawley5
Employees Worked With
Service personnel
April 10, 2019
Best service Excellent service and fast. Sales team was great and also the finance team too. Would definitely refer more people. My mom loves her new car. Excellent service and fast. Sales team was great and also the finance team too. Would definitely refer more people. My mom loves her new car. More
by Junito0525
Employees Worked With
Don McEwen, John Rydin
April 10, 2019
unlikely 2nd chance Service gad to reschedule pick up date of my car. Complete misdiagnosis of what was wrong with car. Prices and estimate too high and for wrong fix. Service gad to reschedule pick up date of my car. Complete misdiagnosis of what was wrong with car. Prices and estimate too high and for wrong fix. Feel lured in for more work at recall appointment. More
by jdowney323
Employees Worked With
Amanda Wickert
April 10, 2019
Very accommodating We came in on a Friday at closing tile (unbeknownst to us) and the salesman was great with us. We never felt rushed. We test drove the car that night We came in on a Friday at closing tile (unbeknownst to us) and the salesman was great with us. We never felt rushed. We test drove the car that night and then several other males over the next week. We ended up deciding on Key because we liked the product, financing options and the peverall experience we had with sales. I would go back or recommend a friend to go. More
by cmassey8
Employees Worked With
Michael Ducharme, Tyler Plumer
April 09, 2019
Welcoming staff & relaxed environment! From the moment I walked in the door, I was instantly at ease! I was greeted with a smile, and not once did I feel pressured like I have at other deal From the moment I walked in the door, I was instantly at ease! I was greeted with a smile, and not once did I feel pressured like I have at other dealers. The staff was so helpful and answered all of my questions, while not being pushy. It was a very streamlined and easy process, from choosing my vehicle, to signing the paperwork, and finally picking up my new car! I really couldn't be more happy with my experience here. I highly recommend this dealership, and I will definitely return for my next vehicle purchase! Thank you Key Acura! More
by MM0600
Employees Worked With
Don McEwen, Michael Ducharme
