Key Acura of Portsmouth

great dealer Service department was very accommodating and transparent. The staff was great. I have not purchased here but based on my experience with the service Service department was very accommodating and transparent. The staff was great. I have not purchased here but based on my experience with the service department I would return when I decide to replace my current vehicle. More

Long delay in finalizing my bill paperwork. I was told that I was told at the navigation system update which I Purchased from Acura could be installed when I left the car for service. When I returned the sales I was told at the navigation system update which I Purchased from Acura could be installed when I left the car for service. When I returned the sales representative told me that they do not install this thing because dealership did not sell the navigation update product to me. My question is as an Acura dealer why do they not assist the customers with Acura products and parts? More

Best service Excellent service and fast. Sales team was great and also the finance team too. Would definitely refer more people. My mom loves her new car. Excellent service and fast. Sales team was great and also the finance team too. Would definitely refer more people. My mom loves her new car. More

Great service Rawle and Mike D. were wonderful! Quick, smooth process and all of my questions were answered with honesty. I had a great experience- great value for Rawle and Mike D. were wonderful! Quick, smooth process and all of my questions were answered with honesty. I had a great experience- great value for trade in and great price on my new wheels! More

Very accommodating We came in on a Friday at closing tile (unbeknownst to us) and the salesman was great with us. We never felt rushed. We test drove the car that night We came in on a Friday at closing tile (unbeknownst to us) and the salesman was great with us. We never felt rushed. We test drove the car that night and then several other males over the next week. We ended up deciding on Key because we liked the product, financing options and the peverall experience we had with sales. I would go back or recommend a friend to go. More

Welcoming staff & relaxed environment! From the moment I walked in the door, I was instantly at ease! I was greeted with a smile, and not once did I feel pressured like I have at other deal From the moment I walked in the door, I was instantly at ease! I was greeted with a smile, and not once did I feel pressured like I have at other dealers. The staff was so helpful and answered all of my questions, while not being pushy. It was a very streamlined and easy process, from choosing my vehicle, to signing the paperwork, and finally picking up my new car! I really couldn't be more happy with my experience here. I highly recommend this dealership, and I will definitely return for my next vehicle purchase! Thank you Key Acura! More

Amazing Not your typical car buying experience. Very helpful and knowledgeable staff. 5 stars! They have a customer for life in me. Top to bottom great organ Not your typical car buying experience. Very helpful and knowledgeable staff. 5 stars! They have a customer for life in me. Top to bottom great organization More

Smooth as butter Buying a new car can be super stressful and I am one who is filled with anxiety at the mere thought of car shopping. The time had come and I knew I wa Buying a new car can be super stressful and I am one who is filled with anxiety at the mere thought of car shopping. The time had come and I knew I wanted an Acura so I came into Key, unsure of what to expect and bracing for the usual hard sell. The sales staff was laid back and let me actually make my own choices without pressure, and management was a dream. Needless to say, I had my car picked out, and at a price I was happy with and my trip to the Finance Office was dreaded for no reason. Everything went fabulous and I now have my brand new car sitting in the drive way. Thank you Key Acura! I will refer you to my friends and family for sure and I am looking forward to experiencing the same treatment when I come in for service! More