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Key Acura of Portsmouth
Portsmouth, NH
333 Reviews
At Key Acura of Portsmouth, our team is focused on helping you find the vehicle you want without any hassle or pressure. The sales process will be straightforward and the information provided will be accurate and shared with clarity and candor. At Key Acura of Portsmouth, we're committed to delivering you a purchase experience that exceeds your every expectation
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 333 reviews
April 18, 2019
Purchased a new car First time at Key Acura of Portsmouth. I was greeted immediately upon entering and was asked about my purchase. Very relaxed atmosphere and stress fre First time at Key Acura of Portsmouth. I was greeted immediately upon entering and was asked about my purchase. Very relaxed atmosphere and stress free experience. I purchased a new Acura RDX A-Spec. This car has many features my other car didn’t have. The entire process was so easy and enjoyable. Thanks John Rydin for making me a believer in stress free car shopping. More
by larvenitis
Verified CustomerEmployees Worked With
Michael Ducharme, John Rydin
April 18, 2019
service The service was great and everyone was accommodating and worked with me to find the best and lowest cost of parts and service, and I got a loaner car The service was great and everyone was accommodating and worked with me to find the best and lowest cost of parts and service, and I got a loaner car for free More
by rauffant
Employees Worked With
Amanda Wickert
April 17, 2019
Terrific Job Every time my husband and I go to Key Acura we are well taken care of. Amanda Wickert makes us feel so much like valued customers and Joe Heidinger e Every time my husband and I go to Key Acura we are well taken care of. Amanda Wickert makes us feel so much like valued customers and Joe Heidinger explained very well what was done to repair the problem we had. When this business was owned by Prime we were seriously looking for another dealership, but since Key has come on the scene we are happy to bring our Acuras in. More
by linda.harville
Employees Worked With
Joe Heidinger, Amanda Wickert
April 15, 2019
Management saved the day Pulled in with my new RDX that had just lost wifi and sirius. Service counter folks told me it could be a while (weeks) before my car was fixed. Th Pulled in with my new RDX that had just lost wifi and sirius. Service counter folks told me it could be a while (weeks) before my car was fixed. They claimed it needed a software fix that was as yet unavailable from Acura. I got John Rydin and Amanda Wickert involved and within 20 mins my car was repaied and I was on my way. (without a wifi update) Thanks to them both and you probably have a teachable moment for the front desk folks. More
by skip hartwell
Employees Worked With
Amanda Wickert, John Rydin
April 13, 2019
got it done They got it all done in a timely manner and delivered car back to me. I loved that you delivered car back. In past you have asked what would mak They got it all done in a timely manner and delivered car back to me. I loved that you delivered car back. In past you have asked what would make it a 10. You used to wash the car when it went in for service. Facility is not as nice as North hampton. More
by nancy26
Employees Worked With
Amanda Wickert
April 13, 2019
Very satisfied No nonsense, fair trade-in value, fair price, and worked with me to get me into the car I wanted. The dealer and Michael and John specifically provid No nonsense, fair trade-in value, fair price, and worked with me to get me into the car I wanted. The dealer and Michael and John specifically provided exceptional customer service. In addition the dealer had more car options then most Acura dealers, got exactly what I wanted right off the lot. Silver with espresso leather and dark rims in a tech package. The dark blue is real nice too. More
by Hasselhoffer
Employees Worked With
Michael Ducharme, John Rydin
April 13, 2019
Very Pleasant Experience This was a recall repair and everyone was excellent to deal with. I have an older Acura and will be trading up in the near future and would certainly This was a recall repair and everyone was excellent to deal with. I have an older Acura and will be trading up in the near future and would certainly travel to this dealership . More
by staplespj
Employees Worked With
ERIC ( picked up car and left loaner), Amanda Wickert
April 10, 2019
When in for service instead bought a new car. We went in for service to have a recall issue addressed on our car, and Acura MDX 2011. The staff was friendly and courteous in the service departmen We went in for service to have a recall issue addressed on our car, and Acura MDX 2011. The staff was friendly and courteous in the service department and offered for us to go wait in the waiting area which is out front. While out there we met one of the salesman and the sales manager and decided to take a walk through the lot. Found a car that we loved We took it for a test ride and ended out working a great deal with the salesman and the sales manager. One that was good for both parties. They wanted to finish a thorough cleaning and preparation of the car for us. So we ended up leaving without it, and they had a driver bring it to our house in Harrison an hour and a half away. That was the most awesome thing going. All of our staff was knowledgeable and courteous which helped in the decision making process to buy a car at Key Acura of Portsmouth. It was a great experience. More
by eagle102158
April 10, 2019
great dealer Service department was very accommodating and transparent. The staff was great. I have not purchased here but based on my experience with the service Service department was very accommodating and transparent. The staff was great. I have not purchased here but based on my experience with the service department I would return when I decide to replace my current vehicle. More
by AMG2181
Employees Worked With
Don McEwen
April 10, 2019
Waiting Area I don’t find this area comfortable it’s essentially in the main showroom if you don’t bring something to do for distraction there is nothing to do but I don’t find this area comfortable it’s essentially in the main showroom if you don’t bring something to do for distraction there is nothing to do but Sales people working or customers browsing. I’m sorry I don’t recall the Service individual’s name. He was quite pleasant and kept me informed! I do believe what it cost me for a car service was too costly for a car that is just one year old. I didn’t think my warranty was up! More
by bcrawley5
Employees Worked With
Service personnel
