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Key Acura of Portsmouth
Portsmouth, NH
371 Reviews
At Key Acura of Portsmouth, our team is focused on helping you find the vehicle you want without any hassle or pressure. The sales process will be straightforward and the information provided will be accurate and shared with clarity and candor. At Key Acura of Portsmouth, we're committed to delivering you a purchase experience that exceeds your every expectation
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 371 reviews
August 09, 2019
Friendly and helpful. Uncomfortable waiting area The service department does a terrific job and are always friendly and helpful. No complaints there. I just wish the waiting area was a little more The service department does a terrific job and are always friendly and helpful. No complaints there. I just wish the waiting area was a little more comfortable and that parking your car when you come for service was easier More
by linda.harville
Verified CustomerEmployees Worked With
Amanda Wickert, Mark Turner, Thielly Halliday
August 06, 2019
Great Experience! We are proud new owners of an Acura RDX and our experience at Key Acura in Portsmouth was excellent! Our salesman, John Rydin was so great to work wit We are proud new owners of an Acura RDX and our experience at Key Acura in Portsmouth was excellent! Our salesman, John Rydin was so great to work with and helped to make the whole process pretty easy and stress free - Total low pressure sales vibe from the moment we walked in to the moment we signed the final paperwork. The finance team was equally as helpful and we felt so confident through the whole process that the deal we were getting was fair and the car was perfect for us... More
by joannem
Employees Worked With
Both Mikes in finance were awesome!, John Rydin
August 06, 2019
Service was completed as expected. Met expectations for the recommended service for my 2015 TLX...Will continue to use this dealership for the service of my MDX and TLX...Having this re Met expectations for the recommended service for my 2015 TLX...Will continue to use this dealership for the service of my MDX and TLX...Having this required minimum number of words is a bit much... More
by robert.marston
Employees Worked With
Mark Turner
August 05, 2019
State inspection and needed repairs Thiely was professional, communicated well and although it took longer than first estimated, I’m happy with the service and work done. She was sensit Thiely was professional, communicated well and although it took longer than first estimated, I’m happy with the service and work done. She was sensitive to how much repairs cost these days and worked with me to get me back on the road. I’ll be back. More
by j_e_moller
Employees Worked With
Thielly Halliday
July 31, 2019
Friendly staff and great experience This is how car buying should be. The team takes the time to understand your needs in a new car and then gets you exactly what you want. This is how car buying should be. The team takes the time to understand your needs in a new car and then gets you exactly what you want. More
by sdhd97
July 29, 2019
Pleased Mark in service was very pleasant. Spoke with those in service and worked it out that I was charged the amount of the estimate I got over the phone a Mark in service was very pleasant. Spoke with those in service and worked it out that I was charged the amount of the estimate I got over the phone a few days prior to the service. It was greatly appreciated. He told me it should have been significantly more due to the time it took. I had the outside roof antenna replaced. More
by s.lupoli
Employees Worked With
Mark Turner
July 24, 2019
Quick sale - very satisfied! Our old & faithful family car had "catastrophic failure" and had to be replaced right away. John Rydin stayed late with us helping us figure out a ca Our old & faithful family car had "catastrophic failure" and had to be replaced right away. John Rydin stayed late with us helping us figure out a car that would work for us & that was in our price range. He was patient as we did some crash course research online to read reviews & check comparisons of the models of cars they had to choose from. We ended up waiting until the next day to make a decision & he made it very easy to come in & finish up the transaction. He was also very good with the follow up on getting the car ready for us & a second key made quickly. We would highly recommend John & the folks at Key Acura of Portsmouth! More
by JenW
Employees Worked With
Michael Ducharme, John Rydin
July 24, 2019
Fast, easy, friendly Just purchased our second vehicle from key Acura in Portsmouth NH. Our sales consaltant was John Rydin, And the manager was mike Ducharme Both wer Just purchased our second vehicle from key Acura in Portsmouth NH. Our sales consaltant was John Rydin, And the manager was mike Ducharme Both were very inviting, had and extreme Nynorsk of knowledge and were there to help each step of the way. The vehicle was a 2015 ram truck And from the first view on the web page to the test drive and delivery everything was comfortable. There were no high pressure tactics and they were happy to accommodate my wife and I hectic schedule. These guys are what's missing from every other dealership. More
by Norton207
Employees Worked With
Michael Ducharme, John Rydin
July 23, 2019
Key Acura I worked with John and Dan (GM) at the dealership and they were so easy to work with. Wasn’t the typical dealer experience as they seemed genuinely i I worked with John and Dan (GM) at the dealership and they were so easy to work with. Wasn’t the typical dealer experience as they seemed genuinely interested in putting me in the right car. The car was ready sooner than anticipated so that was a nice surprise. I will buy my next vehicle from them as well. More
by Daveo
Employees Worked With
John Rydin
July 21, 2019
Not the best experience We really feel the service at Acura has gotten lots worse since it is no longer Prime. We always had a much better and more organized experience with We really feel the service at Acura has gotten lots worse since it is no longer Prime. We always had a much better and more organized experience with them! We have called a few times for service and left a message, never to get a return call. We have told numerous people that we have a coupon book for the service warranty and they still want to run it through our credit card. Communication does not seem good! The service itself has been fine-the interaction, not so much More
by al8622
Employees Worked With
Amanda Wickert
