Key Acura of Portsmouth

Key Acura I worked with John and Dan (GM) at the dealership and they were so easy to work with. Wasn’t the typical dealer experience as they seemed genuinely i I worked with John and Dan (GM) at the dealership and they were so easy to work with. Wasn’t the typical dealer experience as they seemed genuinely interested in putting me in the right car. The car was ready sooner than anticipated so that was a nice surprise. I will buy my next vehicle from them as well. More

Best deal around Shopped all around for not only the best deal on my new MDX, but of course the best trade in value as well. Rawle and the Key Acura team took care of Shopped all around for not only the best deal on my new MDX, but of course the best trade in value as well. Rawle and the Key Acura team took care of all the details and made the transaction seamless. Mike make the paperwork painless and easy. Great job from a long time Acura customer. More

Curteous and Efficient Key Acura service department handled two factory recall notices and replaced a set of tires on my 2016 MDX professionally and expeditiously. After th Key Acura service department handled two factory recall notices and replaced a set of tires on my 2016 MDX professionally and expeditiously. After the new tires were installed, balancing and wheel alignment were done. The entire process took approximately three hours. The service processors at the front desk, Thielly and Mark were both curteous and efficient in processing the necessary paperwork to ensure the whole experience went smoothly. Totally satisfied. More

Door alarm going off We experienced a problem with door alarm going off on our 2007 MDX. We able to bring in the car right away and they were able to take out the fuse so We experienced a problem with door alarm going off on our 2007 MDX. We able to bring in the car right away and they were able to take out the fuse so also wouldn’t keep on going off. We able to schedule an appointment for a full diagnostic on the problem away. They spent six hours trying to find the problem. They did not charge us. So appreciate their dedication and commitment trying to help us with this old car and the fact they did charge us was pretty amazing. Great customer service!!!! More

Excellent customer service Work done satisfactory within time estimate, courteous staff, and nice surprise to have vehicle returned washed! Thank you for ensuring our decision t Work done satisfactory within time estimate, courteous staff, and nice surprise to have vehicle returned washed! Thank you for ensuring our decision to purchase our Acura RDX More

Check engine still flashing! I brought my Acura TSX in because my check engine light was flashing...I had just passed 105,000 miles. I had service done (spark plugs & coolant char I brought my Acura TSX in because my check engine light was flashing...I had just passed 105,000 miles. I had service done (spark plugs & coolant charge) and left 2.5 hours later. I never checked the warning light because I assumed it had been dealt with and extinguished. Wrong, I turned on my car a second time and it is still flashing. Was an issue not detected or was the alert light just not turned off? Not happy at all as the dealership is 40 minutes one way and I scheduled it for a day off. Wasted the day off! More

See below Satisfied with initial purchase and customer service from Rawle , however, highly dissatisfied with service and communication thereafter. Please see e Satisfied with initial purchase and customer service from Rawle , however, highly dissatisfied with service and communication thereafter. Please see email written to Rachel (service assistant) More

Excellent! VERY pleasant experience. We were treated fairly and honestly. No hassles, no tricks, no shenanigans. We had a great deal in less that 30 minutes.. VERY pleasant experience. We were treated fairly and honestly. No hassles, no tricks, no shenanigans. We had a great deal in less that 30 minutes.. We will return in the future! More

MDX Advance pkg Surprised to walk into a dealership where people were actually nice, professional and very helpful! Will definitely do business again here and we abso Surprised to walk into a dealership where people were actually nice, professional and very helpful! Will definitely do business again here and we absolutely love our new MDX advance. I have to add after shopping other dealerships key Acura is the only one we will do business with... thank you Connor for contributing to a deal well done! No pressure, no sales antics just a highly qualified professional salesperson who selflessly put in so much time and effort helping us to get into our new car! More