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Key Acura of Portsmouth
Portsmouth, NH
345 Reviews
At Key Acura of Portsmouth, our team is focused on helping you find the vehicle you want without any hassle or pressure. The sales process will be straightforward and the information provided will be accurate and shared with clarity and candor. At Key Acura of Portsmouth, we're committed to delivering you a purchase experience that exceeds your every expectation
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 345 reviews
August 28, 2019
Manufacturer Defect I was very unsure of bringing my peeling car in to be looked at for fear that I would be blamed. Amanda handled my case with the utmost professionalis I was very unsure of bringing my peeling car in to be looked at for fear that I would be blamed. Amanda handled my case with the utmost professionalism and kept me informed along the way! I couldn’t be happier with the service especially after I received a corporate letter acknowledging my car’s issue as a known defect. More
by Stacey
Verified CustomerEmployees Worked With
Amanda Wickert
August 23, 2019
Outstanding service Very impressed with the guys I worked with, I spent about 4 hours trying to decide what I wanted I wanted to get...Connor was so patient with me and v Very impressed with the guys I worked with, I spent about 4 hours trying to decide what I wanted I wanted to get...Connor was so patient with me and very easy to work with. Once I made my decision everything went quickly and I was driving my new truck home in just about an hour. No pressure sales We will be back when it's time for a new car!! More
by Sarah McGlone Linscott
Employees Worked With
Don McEwen, Michael Ducharme, Connor Baron
August 22, 2019
Outstanding! We drove five hours from New Brunswick Canada to get to the nearest American Acura dealer due to an unexpected problem. They took great care of us, f We drove five hours from New Brunswick Canada to get to the nearest American Acura dealer due to an unexpected problem. They took great care of us, fully explaining everything, right down to having the tech tell us exactly what fuse to pull if it happens again. We left feeling completely reassured and with a squeaky clean car to boot. Could not have been nicer or more professional. Hats off to Thielly who fielded our first frantic call from Canada! More
by JBORONOW
Employees Worked With
The actual technician who worked on the car, whose name I do not have, was extremely friendly and helpful and precise in explaining how to deal with the problem if it were to happen again. , Thielly Halliday
August 21, 2019
very pleased with appointment. Service writer was polite, knowledgeable, and professional. Service performed on time as schedule. Service review was complete and fully explained. Service writer was polite, knowledgeable, and professional. Service performed on time as schedule. Service review was complete and fully explained. Although I purchased my Acura in Florida, it is xxxx nice to have a dealership up here that I can trust and depend on for service when needed. More
by TOM.PLANTE
Employees Worked With
Thielly Halliday
August 21, 2019
Best in Class Easy scheduling, great staff (sales, service and parts dept.), comfort area with good WiFi. Also they have been very accommodating. My 4th purchase Easy scheduling, great staff (sales, service and parts dept.), comfort area with good WiFi. Also they have been very accommodating. My 4th purchase from Acura with more in site More
by happyCustomer
Employees Worked With
Thielly Halliday
August 19, 2019
Oil Change Plus My car is running much better! Service recommended new fluids for transmission and rear differential. Seems to have made a difference. A much smooth My car is running much better! Service recommended new fluids for transmission and rear differential. Seems to have made a difference. A much smoother ride! More
by MDX Driver
Employees Worked With
Amanda Wickert, Mark Turner
August 19, 2019
Key programming The service tech was knowledgeable and helpful. The customer service rep was accurate in the estimated duration of the service and cost. They were abl The service tech was knowledgeable and helpful. The customer service rep was accurate in the estimated duration of the service and cost. They were able to schedule us for the same day we called. We would recommend this service center. More
by Katie
Employees Worked With
Thielly Halliday
August 19, 2019
Staff was wonderful and the process was painless. I've owned Acura MDX's for 10 years and just bought #3. So, I already knew what I wanted and the Rawle Samuel from the sales team went all out to f I've owned Acura MDX's for 10 years and just bought #3. So, I already knew what I wanted and the Rawle Samuel from the sales team went all out to find it and get to the dealership within several days. They gave me top dollar for my 2014 trade-in and I was lucky to get the benefit of several Acura incentives. It was a no hassle transaction! I've also have had all my maintenance done at the dealership and am so pleased with the entire service team. I'd highly recommend Key Acura in Portsmouth, NH. More
by LEUCA
Employees Worked With
Other Employees :
Amanda Wickert, Michael Ducharme, Thielly Halliday
August 17, 2019
Sales they way it should be ... John Rydin is great! I've worked with John a few times over the years. It's always been a pleasure and just truly simple in dealing with him each time. There's no games, e I've worked with John a few times over the years. It's always been a pleasure and just truly simple in dealing with him each time. There's no games, etc. Just simple and fair numbers ..... really the way sales should be. He's got my loyalty in getting any Acura - totally worth the 1+ hour drive to the dealership. Even though I have multiple dealerships near where I live. Need an Acura? John's your man .... More
by spwith
Employees Worked With
John Rydin
August 17, 2019
Manufacturer Recall - Service My vehicle had a manufacturer's recall. I arrived early and my vehicle was checked early. The service was excellent, the work in a timely fashion. Wo My vehicle had a manufacturer's recall. I arrived early and my vehicle was checked early. The service was excellent, the work in a timely fashion. Would recommend to all my friends. More
by valeriegeary
Employees Worked With
Thielly Halliday
