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Key Acura of Atlantic City
Egg Harbor, NJ
636 Reviews
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636 Reviews of Key Acura of Atlantic City
April 05, 2016
Great experience We just competed our 2nd lease with Boardwalk Acura. This dealership has consistently offered better deals than we could find locally in DE. We are pl We just competed our 2nd lease with Boardwalk Acura. This dealership has consistently offered better deals than we could find locally in DE. We are pleased with the responsiveness and service of their sales people. Most recently we worked Donna Ploletti. We have a great car for a great price and are very happy. We whole heartedly recommend Biardwalk Acura. More
by Alouvis
Employees Worked With
Donna Poletti
March 04, 2016
Best car buying experience EVER! DONNA POLETTI is THE BEST SALESPERSON at Boardwalk Acura, hands down! No pressure, super friendly, honest, caring, no rushing or pushing into a sale DONNA POLETTI is THE BEST SALESPERSON at Boardwalk Acura, hands down! No pressure, super friendly, honest, caring, no rushing or pushing into a sale - great experience all around. When Donna made delivery of our car, she got inside the car with us and explained all the features as well. All paperwork prepared in advance, no waiting for anything. We were VERY IMPRESSED & HAPPY with our car & dealership choices! We will be a repeat customer for Donna & BA. More
by RSH1093
Employees Worked With
Donna Poletti
February 23, 2016
Great experience! Everyone at Boardwalk Acura was truly amazing. They gave me an amazing deal on my new TLX and made the process enjoyable. Ashley took amazing care of Everyone at Boardwalk Acura was truly amazing. They gave me an amazing deal on my new TLX and made the process enjoyable. Ashley took amazing care of me! She was very patient and cared that I got the right car for me. She had no problems taking me out for several rides to make sure I was happy with what I was getting. And very happy with the deal they gave me! More
by Giants1523
Employees Worked With
Ashley Hulek, Sonny Botto, Mark Fante-Rosenberg
February 23, 2016
Pleasant experience Stopped by on a Wednesday afternoon just to look briefly. Lauren Johnson gave me her card and we set up an appointment on Saturday. It was truly no ha Stopped by on a Wednesday afternoon just to look briefly. Lauren Johnson gave me her card and we set up an appointment on Saturday. It was truly no hassle. Walked out with quotes. Came back a few hours later and leased the car. They had it ready an hour later. Sonny the finance guy was great as was Mark who finished the paperwork. More
by Dkelleynj@comcast.net
Employees Worked With
Lauren Johnson, Sonny, and Mark Rosenberg
February 19, 2016
Very Pleasant and Comfortable Experience Lauren Johnson was very helpful and friendly Salesperson. She had the car ready when I arrived was very knowledgeable on its features and patiently h Lauren Johnson was very helpful and friendly Salesperson. She had the car ready when I arrived was very knowledgeable on its features and patiently helped me get acquainted with the Tech package. She made me feel comfortable and confident through out the whole leasing experience. Mark Rosenberg was very helpful in getting me in the lease at an appropriate price that made me very happy with the deal. I really appreciate all the work the Boardwalk Acura Team did to get me into the 2016 ILX. More
by sam2ndo
Employees Worked With
Lauren Johnson, Mark Fante-Rosenberg
February 06, 2016
Great experience Went to the dealership to look at Acura's, never owned one. Met salesperson Donna. Very knowledgable and friendly. Showed me different SUVs. I rea Went to the dealership to look at Acura's, never owned one. Met salesperson Donna. Very knowledgable and friendly. Showed me different SUVs. I really enjoyed the experience, not your typical car dealership. More
by Jessica
Employees Worked With
Donna
October 26, 2015
What a wonderful experience I usually do not do reviews. I found out about this site through a friend. I was telling her what a wonderful experience I had there a few weeks ago I usually do not do reviews. I found out about this site through a friend. I was telling her what a wonderful experience I had there a few weeks ago. I had just got out of my vehicle and was walking to the door when a sales associate approached me, Donna was her name. Her greeting was very upbeat and friendly. She asked me a few questions about what I was looking for. I was unsure at that time (saw commercial for Acura). We went inside and we talked for a bit and then took a test drive. She was extreamly knowledgeable about the product and we had a FUN test drive, a few laughs. When we came back, we discussed numbers and then she introduced me to her manager, I was a little nervous, managers usually try to push you into buying right away. Mark was not your typical manager, he just "talked to me", what a great manager, wish there was more like him. Because of the two of them, I did buy a car that day, very happy with my new vehicle and would recommend them to anyone that is interested in a great car buying experience. Thank you Donna and Mark. More
by King68
Employees Worked With
Donna, Mark
October 16, 2015
okay deal, but completely INCOMPETENT STAFF Let me preface my remarks by saying I have previously leased 4 cars from this dealership in the past without incident. The previous manager Bill Beck Let me preface my remarks by saying I have previously leased 4 cars from this dealership in the past without incident. The previous manager Bill Becker and salesman Bill Shoemaker always were great. When it was time to lease a new car again, I wanted to stay loyal to Boardwalk Acura. I was put in touch with Donna Poletti because my old salesman no longer works at Boardwalk. Ms. Poletti was very friendly and we agreed on a deal over the phone (I live an hour away) pretty quickly. After that my experience went downhill. I was assured by her, I would hear back before the end of the day on locating my vehicle. I didn't hear from her again for another 3 days after I had to call and complain. I spoke to Mark Fante-Rosenberg whose title is Sales Manager and Business Manager. This gentleman was not very bright to say the least and a little too condescending for my taste. After waiting a week to pick up my vehicle, I received 3 credit alerts that I have 2 new hard inquiries, Boardwalk Acura took it upon them self to run my credit not once, but twice (Boardwalk Acura and Honda Finance) which was completely unauthorized by me. This in turn hurt my score as I now have 2 hard inquiries which stay on my credit for 2 years. I addressed both Ms. Poletti and Mr. Rosenberg about my concerns and unhappiness. I have several email correspondence with the both of them proving this. Ms. Poletti explained this area is not her expertise and again referred me to Mr. Rosenberg. Mr Rosenberg was so clueless, he told Ms. Poletti we knew each other already. I never had met this man in my life, but I guess he has a memory like Andy Pettitte. He basically gave me the runaround for a few minutes, telling me it doesn't affect my score so he could get the deal done. He either has zero clue how hard inquires affect ones credit, or was trying to blow me off. Either reason though is unacceptable to me. The fact he thinks a hard inquiry on your credit does not lower your score at all shows you this mans incompetence. He had to reprint my contract to sign about 4 times as well, wasting my time and making my visit to Boardwalk take that much longer. After I left with my car I received an email from him asking me to please give all yes's on my survey and if I am unhappy with anything at all to please contact him first to resolve it. Once again, I asked if he could please fix the issue with my credit and remove one of the hard inquiries as I did not authorize it to be done twice. He assured me he would take care of it and actually asked me how to fix it and who to call, like I was the one who made the error in the first place. After I told him, I am not fixing his mistakes, he backtracked and now refuses to fix his error. Bottom line, the Acura TLX is a great car, but the man in charge now at this dealership is a complete nightmare. If you don't want to deal with incompetence or have your credit ruined this definitely is not the dealership for you. More
by Aaron H
Employees Worked With
Mark Fante-Rosenberg, Donna Poletti
August 18, 2015
Service department went for routine check 3 weeks ago- told everything including tires were good- one week later went sensor light failed and was told my tires (38,000 went for routine check 3 weeks ago- told everything including tires were good- one week later went sensor light failed and was told my tires (38,000 miles) all needed to be replaced as they were peeling away- was told I did not have "experienced mechanic" when I had initial maintainence done- service manager was rude but eventually replaced tires at his cost- gives me no confidence in the rest of the checkup as to my car's condition More
by John smith 1234
Employees Worked With
tech- Ralph Giles should be terminated or closely monitored
May 26, 2015
new 2016 Mdx Very pleasant experience with Donna Poletti she did an excellent job before & after delivery a great sales person would recommend this dealership a Very pleasant experience with Donna Poletti she did an excellent job before & after delivery a great sales person would recommend this dealership as an excellent place to purchase a car More
by carman paul 32
Employees Worked With
Donna Poletti
