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Key Acura of Atlantic City

Egg Harbor, NJ

4.8
636 Reviews
Call Dealership (908) 905-7400

6806 Tilton Rd

Egg Harbor, NJ

08234

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636 Reviews of Key Acura of Atlantic City

August 23, 2024

my service advisor was great and highly professional, yet the mechanics in the service garage stole items from my vehicle and i had to go back inside to bring it up to the manager. this has never happened at More

by KAYLEYBASCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dandre Robertson
Report | Print
Aug 23, 2024 -

Key Acura of Atlantic City responded

I am truly sorry this happened to you. With the possibility that this was an honest mistake, your item ($50 bill) was returned to you immediately, even though you didn't mention this in your posted comment. As the General Manager of 8 years at this location, I would once again like to apologize and also state that this is not a normal occurrence. We value our customers tremendously.

August 23, 2024

I would rate a full 5 stars but the entrance to service center is kind of sore site on the eyes. Bubbled up dirty carpet. Old bathrooms, etc. I just expect much better for Acura. Def needs a renovation. More

by ADAMC723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dandre Robertson
Report | Print
Aug 26, 2024 -

Key Acura of Atlantic City responded

Thank you for visiting our service center. I'm glad to hear we would have received a 5-star rating for the service provided had our building been a little newer. We've been trying to get a new building for the past eight years. While our carpet is stained, it's not dirty, and our bathrooms are old, but very clean. Once again, we appreciate your honesty, and we also appreciate your business. Hopefully we will get that new building soon and we could make your next experience a 5-star one! Thank you again and welcome to KEY ACURA

August 23, 2024

Courtious trouble free buying experience. We were in and out hour and a half, this from test drive to keys in hand. More

by cast251
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Not sure the lady that did final paperwork with my wife was great too, David Reyes, Anthony Wagner
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Aug 26, 2024 -

Key Acura of Atlantic City responded

We find that transparency is the best way to serve our clients. The hardest part of buying a new car should be picking the color. Welcome to the KEY ACURA family

August 22, 2024

Customer service must be better ( service ). I was there 2 days ago and it was a basic experience More

by JFVELAZQUEZ53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Wagner
Report | Print
Aug 26, 2024 -

Key Acura of Atlantic City responded

I would love to hear more about your experience and how we could improve on basic. Hopefully we met your needs during your service visit. My name is Rocco Amato and I am the General Manager. Please feel free to contact me directly at 908-905-7341

August 21, 2024

My first time with new ownership. Same excellent service. Only change was no loaner for routine maintenance. More

by Michael Lentz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer
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Aug 21, 2024 -

Key Acura of Atlantic City responded

Mr. Lentz if you ever need a loaner for some errands while the routine maintenance is being done, please let me know. My name is Rocco Amato and I am the General Manager. I will gladly get you a vehicle to use. Thank you for your continued business.

August 21, 2024

Service a great and detailed . Fast reaction and good communication Will recommend to my friend More

by DyDy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dandre Robertson
Report | Print
August 19, 2024

very reliable & honest . i been with them for 1 year and ill always choose them. More

by SCRWAFORD41494
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dandre Robertson
Report | Print
August 19, 2024

Deandre was very kind and accommodating. I appreciated his transparency and his understanding of my time constraint. More

by MKSCI2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dandre Robertson
Report | Print
August 19, 2024

Had a great experience at the dealership service was done in a timely manner. Coffee was hot. More

by freddydelgado76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dandre Robertson
Report | Print
August 19, 2024

Kevin was very pleasant and made the process of buying a car easy! Maria also was very nice and knowledgeable. All the staff are very nice and made the process very easy. More

by angelasteele228
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Diana, Kevin Pleydle
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