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Kerry Toyota

Florence, KY

4.6
1,825 Reviews

6050 Hopeful Church Rd

Florence, KY

41042

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Showing 1,825 reviews

October 12, 2022

Easy online scheduling. Fast work. Nice waiting room. I like the discount coupons! Will come again in future. More

by Jo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Taylor
Oct 13, 2022 -

Kerry Toyota responded

Thank You Jo for this great review!

October 11, 2022

have bought multiple toyotas here at Kerry over last 2 decades. they have always been straightforward with purchase agreements and have a great service department for ongoing maintenance More

by JOHNB.KAPLAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Richardson
Oct 11, 2022 -

Kerry Toyota responded

Thank You John for this great review!

October 10, 2022

I paid almost $600 to have my car serviced (check engine light was on) drove it two days and light came back on. Not a rich person, not sure if I can afford another visit More

by JEFFERYHAWKINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Debra
Oct 11, 2022 -

Kerry Toyota responded

We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please give our service manager Jason Crowe a call at 859-371-1518 so we can work towards a solution. Thank You.

October 08, 2022

Everyone is nice and courteous. However - this is the 2nd time I’ve brought my car in and had same issue after leaving. Says on my receipt “ tire pressure set to manufacturer reco More

by billnsha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Oct 10, 2022 -

Kerry Toyota responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

October 07, 2022

Brad Simpson is excellent salesman… Never any issues get me in and out… Tries his best to make things work for me… On the other hand his boss gets a little greedy… Not very fond of it… But Brad keep me info More

by BRIANSHPOWER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Simpson, TR Miller
Oct 10, 2022 -

Kerry Toyota responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

October 07, 2022

Always satisfied with the service Kerry provides. Great customer service. Have trusted them for 20 plus years More

by b.sault
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Taylor
Oct 10, 2022 -

Kerry Toyota responded

Hi, we are so pleased you enjoyed your visit! We hope to see you soon!

October 07, 2022

Excellent communication by Erin. She was able to succinctly describe the problem and accurately predict the time required for the repair. More

by pfarmet58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Canter, Carl Taylor, Jason Crowe
Oct 10, 2022 -

Kerry Toyota responded

Hi, thanks for your praise and kind comments about our team.

October 06, 2022

Did work that was requested. Wasn't hassled for extra service required for vehicle. Yay ! More

by HAGZUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Canter, Carl Taylor, Jason Crowe
Oct 07, 2022 -

Kerry Toyota responded

Hi, we are very happy we could provide you with a positive experience!

October 06, 2022

Replacement windshield wiper quote wasn't honored. The lady said they were around $10. I was charged $40 for two More

by LORINIPP21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of service dept lady's name. She was older.
October 06, 2022

Will not return for service at Kerry Toyota. End up with more issues with my Toyota Venza after service is complete. Happened last two visits! More

by tkirchner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin
Oct 07, 2022 -

Kerry Toyota responded

We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please give our service manager Jason Crowe a call at 859-371-1518 so we can work towards a solution. Thank You.

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