6050 Hopeful Church Rd
Florence, KY 41042
Reason For Visit
Did you purchase or lease a vehicle from this dealership?
sales Dept.
service Dept.
finance Dept.
management Dept.
How was your experience with the vehicle financing process? (Optional)
How would you rate the speed of your transaction? (Optional)
How would you rate the dealership's explanation of final vehicle pricing? (Optional)
If you traded in or sold a vehicle, how was that experience? (Optional)
How was the communication from the service department? (Optional)
How would you rate the service center's explanation of cost of service? (Optional)
How was the speed of service for your vehicle? (Optional)
How would you rate the quality of work performed? (Optional)
How was your vehicle home delivery from this dealership? (Optional)
Did you wait at the dealership during your service visit? (Optional)
How was your service pickup and delivery with this dealership? (Optional)
How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)
By clicking "Submit Your Review" you expressly agree to DealerRater's Terms of Use and Community Guidelines and certify that you are not associated with a dealership.
Took my 2014 Venza in to be checked out cause it seemed to be burning oil. Also had a recall that needed to be done. They told me the diagnostic would be $169. If they had to do a repair it would be used toward repair. Long story short they claimed I needed a new engine at a cost of $9,903.36. I said not to do it but when I picked it up I was charged $169 plus a $50 misc fee. They couldn't tell me what it was for. Sounds like a way to make extra money off customers. Also afterwards I researched my vehicle and evidently when mileage gets over 100k it is common so just check oil level on regular basis. They could have told me that and not scare me by saying I need a new engine. I would never take a vehicle there again or purchase from them.
They lie about the discounts and leave you hanging if u go against anything they say. I wondered why they even have such a high rating while their customer service is terrible!! Never going there again. The manager of whom i don’t remember the name, such an arrogant man!
Kerry’s team was amazing and easy to work with. They made my first big purchase less stressful. :)
Absolutely had the best experience buying a new truck. Our sales associate Ryan Richardson was an absolute pleasure to meet. Great team at Kerry Toyota
Ryan and Dave were not forthright in the transaction. Elvis promised he would make it right and did not do so. Never got back to me. From GM down this is not an honest dealership. Never again.
Ryan was very professional and helpful during a stressful time for me. He made the buying process a breeze and i appreciated all the comedic relief i got as well. Would reccomend him 10/10 times!!!
Log in with the credentials you used last time you wrote a review.
We'll send you an email to verify your review.
Don't worry, we won't share this with anyone.
Please be sure that both your review and the title of your review reflect this new recommendation.
Would you like to update your review title?
You can choose up to 10 employees. Please deselect an employee in order to choose someone else.
Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
