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Kerry Toyota

Florence, KY

4.6
1,813 Reviews

6050 Hopeful Church Rd

Florence, KY

41042

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Showing 1,814 reviews

August 11, 2023

We have always had nothing but wonderful service at Kerry Toyota. However, today I’m a bit disappointed we came in for service and we were told that our tires are dry rotted and it’s a manufacture issue not More

by DARTHWALKER11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Cady
Aug 14, 2023 -

Kerry Toyota responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our service manager Jason to discuss your concerns, as your satisfaction is of utmost importance to us.

August 09, 2023

Great to work with when buying a car. The Crown is our second car we’ve purchased from them. We’ll continue to use their service department with the Crown just like we do with now with ou More

by Dacombs66
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elvis Knezic, Jake Jackson, Ryan Richardson
Aug 09, 2023 -

Kerry Toyota responded

Hi, thank you so much for the positive review! Congratulations!

August 09, 2023

This was my first time actually waiting for my car versus dropping it off. All staff was very friendly and informative. I got to enjoy the complimentary beverage and snacks. I waited no longer than an hour f More

by kindra_michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Siegmundt
Aug 09, 2023 -

Kerry Toyota responded

We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

August 09, 2023

The service is good the people are friendly but I feel it's to pricey More

by WWW0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacie Hand
Aug 11, 2023 -

Kerry Toyota responded

Thank You for your feedback!

August 07, 2023

SM Jason was great to with. My daughter experience a highway noise with her 2020 Prius. After consulting with the Cincinnati Region FTS& xxx, Kerry was able to perform the ne More

by cindyjohnson68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Crowe
Aug 09, 2023 -

Kerry Toyota responded

Hi, we are very happy we could provide you with a positive experience! We hope to see you soon!

August 06, 2023

Didn't fix the problem, had to come back still not fixed...not happy with the outcome ar all!! More

by pgibson1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben Coutermarsh
August 06, 2023

I’m always very pleased with my experience with Toyota, especially Kerry Toyota. If there’s any issues they make sure to make it right and that’s what I appreciate with this company. We have purchased thre More

by MJUMP0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Schmidt, Erin Canter, Carl Taylor, Jason Crowe, Greg Siegmundt, Brandon Cady, Kevin Fitch, Ben Coutermarsh, Stacie Hand, Deborah Miller
Aug 07, 2023 -

Kerry Toyota responded

Thank You for your kind words about our team and this wonderful review.

August 06, 2023

I’m always very pleased with my experience with Toyota, especially Kerry Toyota. If there’s any issues they make sure to make it right and that’s what I appreciate with this company. We have purchased thre More

by MJUMP0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Canter, Carl Taylor, Jason Crowe, Greg Siegmundt, Brandon Cady, Kevin Fitch, Ben Coutermarsh, Stacie Hand, Deborah Miller
Aug 07, 2023 -

Kerry Toyota responded

MJUMP0, thank you for sharing your positive experience and kind words! We sincerely value your business and look forward to your next visit!

August 05, 2023

Organized o o o o o o o o o o o how friendly, yes! More

by SMASON46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Coutermarsh
Aug 07, 2023 -

Kerry Toyota responded

Thank You for this great review!

August 05, 2023

Greg was helpful but the process of making an appointment for 0700 and needing my vehicle for 1030 was undesirable. I work nights and was sleeping when I was called to ask about pre authorization of a tire r More

by thehoosiercajun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Siegmundt
Aug 07, 2023 -

Kerry Toyota responded

Thank You for your feedback as we are always looking for ways to improve.

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