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Kerry Toyota
Florence, KY
1,813 Reviews
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April 07, 2009
My wife and I have had a completely horrendous experience with the dealership. The love to sell you cars upfront but when it comes time to turn in your lease (or buy it out as we have hoped) they will not c with the dealership. The love to sell you cars upfront but when it comes time to turn in your lease (or buy it out as we have hoped) they will not call you back. Today, is April 7, 2009 and we submitted a credit app to Kerry Toyota on March 22 by fax and prior to that on March 14 by internet. We have never heard a response from the dealership. I have made 14 phone calls since March 22 and even spoke with the supposed finance manager (Jason Topits) last Monday March 30th and he promised me a return call by 3:00PM that same day. I am still waiting 14 calls later. Absolutely terrible customer service! More
by DELHIINS
Employees Worked With
JASON TOPITS, FINANCE MGR
August 15, 2008
BIG FAT LIAR. That sums up my experience with Scott Lomboy. He acted all nice to my face and then when we "had a deal" on the car. HE lied about the price, he lied about the floor mats he lied about Lomboy. He acted all nice to my face and then when we "had a deal" on the car. HE lied about the price, he lied about the floor mats he lied about everything. Then when I tried to leave, he cussed me out. The manager just laughed and tried to act like it was a joke. I will tell you what is a joke - Scott Lomboy is a joke and so is Kerry. I will never return to that armpit of a dealership or any dealership with the name Kerry on the door. More
by badkarma
Employees Worked With
Scott Lomboy
March 08, 2007
I purchased an extended warranty that came with a 100% refund if the warranty was not used when it expired. The warranty has expired and Kerry Toyota refuses to refund the cost. They state that it has t refund if the warranty was not used when it expired. The warranty has expired and Kerry Toyota refuses to refund the cost. They state that it has to be within a 2 month frame and a 3000 mile frame also. Yet the warranty clearly states the word expires. They are just trying to get out of fullfilling there end of the deal. Beware of what the salesperson says. They just care about making a deal... I can prove this with paperwork I have. More
by Carllee
