Kerry Toyota

Michael Griese and the entire Toyota Dealership staff were outstanding to work with. Mike was very professional and helpful while not pressuring me on this purchase. He provided several different leasi were outstanding to work with. Mike was very professional and helpful while not pressuring me on this purchase. He provided several different leasing and financing options for both 2011 and 2012 Toyota Highlanders. They were friendly to my children which I appreciated. He even called Sirius for me to find out how we could get satellite TV on the Toyoda entertainment system. The Finance Manager was very helpful too. As a woman purchasing a car I appreciate how professional they were. They got the entertainment system installed in only 2-3 days so I could have the new car for a weekend trip. More

Jerren was very knowledgeable and helpful, from start to finish. Car was prepped and ready for pickup on time. Highly recommend his sales efforts on the 2011 Toyota Corolla. finish. Car was prepped and ready for pickup on time. Highly recommend his sales efforts on the 2011 Toyota Corolla. More

Tommy Lubrecht (sales consultant) was wonderful to work Tommy Lubrecht (sales consultant) was wonderful to work with. He was patient, calm and funny. A very personable young man. He showed me every Tommy Lubrecht (sales consultant) was wonderful to work with. He was patient, calm and funny. A very personable young man. He showed me every car I wanted to look at and let me drive 3 with my dad as a passenger. I loved this....It was so much nicer than having a sales person in the back seat telling me about how much he wanted my business. I remember coming to Kerry 10 years ago. At that time I got the hard sales push, with the sales man asking "Can I get your business today", before we discussed price or payments. I did not by a car from Kerry at that time. The experience I had today with Tommy Lubrecht was delightful. I actually had fun buying my beautiful "new used" Corolla. In my 41 years of driving and buying cars I have never had such a good experience. I bought the 2 year oil change package, and I hope the maintenance people are as nice as Tommy. If they are not you will hear about it from me. Nancy Hughes 859-468-3857 More

Test drove a Corolla on Sunday, came back on Monday to purchase one. Tossed around between 2 sales representatives and a manager. After 2 hours the 3rd sales rep finally told me the price of the car was t purchase one. Tossed around between 2 sales representatives and a manager. After 2 hours the 3rd sales rep finally told me the price of the car was the sticker price. Really? Extremely poor customer service. I have owned Hondas for the last 20 years, purcased a 2010 Camry 2 years ago, was ready to buy a Corolla this year and a Sienna in 2 more years. I'll be taking my business back to Honda. More

Fisrt let me start by saying GO MIKE!!!! He was the best dealer I have ever gotten to work with. He is very patient and hard-working. I have been taken advantage of past car dealerships and he made sure I w dealer I have ever gotten to work with. He is very patient and hard-working. I have been taken advantage of past car dealerships and he made sure I was not with this purchase. It took the patience of him allowing to test drive SEVERAL vehicles..LOL, thanks Mike. Anyways, he came up with my 2010 Toyolla Corolla S, and its Blue and black interier. Oh my gosh, by far my most favorite and least expensive car I've ever had the priveledge to own in my life! I wanted to let others know of his amzing capability to work with people and make sure he provides the best experience for you. I would go back to Toyota only because of him. I want you to know Mike I was amazed with how you were able to put me in my perfect car. I love my car and I want to thankyou for ALL you help in making this purchase the best EVER!!! :) More

My new Toyota Avalon purchase at Kerry Toyota was probably the best new car buying experience ever. The people that I was envolved with were very professional and courteous.I would recommend Kerry To probably the best new car buying experience ever. The people that I was envolved with were very professional and courteous.I would recommend Kerry Toyota to any one looking for a new or preowned car. Houston Doyle More

My experience with Kerry Toyota in Florence could not be beat! Greg and Mike listened to my needs as far as the car I needed and what I could afford to pay for it. They did not try to sell me something I c beat! Greg and Mike listened to my needs as far as the car I needed and what I could afford to pay for it. They did not try to sell me something I could not afford but kept presenting me with options that were within my limits. They were patient as I took days to decide and did not pressure me for a final decision. In the end, I went with a used car, but it was their suggestion that led me to it. I feel great about my purchase and about this dealership. In fact, in the end, they were able to whittle down my monthly payment just a tad lower than we originally asked for. Don't bother wasting your time elsewhere. Go to Kerry Toyota for your next car. More

Greg was extremely helpful in describing the car over the phone. I was traveling from about 75 miles to buy the car, so it was very beneficial to have such good information and he was very friendly and ther phone. I was traveling from about 75 miles to buy the car, so it was very beneficial to have such good information and he was very friendly and there was a straight forward approach about pricing that made me feel very comfortable. Mike was the person who handled showing us the car and arranging all paper work since Greg was off. He made it seamless and answered all questions with courtesy and respect. He explained the rewards program, which I think is a good idea and plan to use it and would not hesitate to refer my friends and family because of my positive experience. More

My wife and I had been to five other Toyota dealerships in the weeks leading up to our purchase and Kerry was by far the best. Our salesmen was knowledgable with all aspects of the vehicle and when he did in the weeks leading up to our purchase and Kerry was by far the best. Our salesmen was knowledgable with all aspects of the vehicle and when he did not know an answer he told us he did not know and found an answer promptly. I really appreciated the honesty and straitforward attitude. I did not expect to enjoy the experience and was pleasantly surprised at how easy it turned out to be. Great Dealership! I would most definitely recommend this dealership to my friends and family. We were even taken to the service department and introduced to the people who would be taking care of the car. I have been nothing but impressed by Kerry Toyota. More

I had been looking for a car for months. I found a car at the NKU tent sale memorial day weekend 2011. It was a metallic kind of green 2009 camry. I really like the car and it had all the features I was at the NKU tent sale memorial day weekend 2011. It was a metallic kind of green 2009 camry. I really like the car and it had all the features I was looking for in my price range. We sat down with Mike Burton and began the process of the paper work. Great...so far so good...we were very excited about the ease of all this. Just as we were about done with the paper work, our credit run and approved, and the deals all made...guess what...the car was already sold to a couple sitting next to us...xxx...a tic on the credit score, poor communication between sales and now no car. Off we went...but WAIT!!!! The general manager Mark Stein was informed of KERRY TOYOTA's mistake and they were going to sell us a 2011 (used camry) for the same price as we agreed on for the other car. GREAT....a NEWER CAR FOR THE SAME PRICE!!!!! Redemption for Kerry Toyota and my F-bombs! Well NOT SO FAST!!!! We proceeded with the paper work for the new car and all was okay. This was on Sunday. We get a call that the finance person forgot to have us initial a part of the loan paperwork specific to GE credit union. Understandable, so we returned to the tent sale still happy with the "new" car to initial this spot on the loan paper work. Sorry rewind- on Sunday I discussed with Mike Burton some areas that needed work on the car. "No problem Margaret we will get that taken care of, just call and set it up and we can arrange a rental car" Also, I'll get your 2nd Key in the mail. Monday happens...still no problem...still pretty satisfied. We played phone tag a few times about getting our paystubs to Kerry Toyota for the finalization since everything was done at the tent sale, it was still understandable that we needed to continue finalizing the paperwork. Its becoming annoying because the car buying process that already seems to drag on forever...was neverending feeling. Anyhow, paystubs, papers signed, all that..I believe that the car sale is finally over. WRONG!!!!! We get a call from Mike Burton that we have to come to the dealership in Florence KY (i live north of Cincinnati...so its not far, but definetly out of the way) why you ask? Because KERRY TOYOTA processed the WRONG VIN NUMBER on all of the paper work. NOW I'm aggravated. I didn't realize i needed to check the paper work of a car that these "professionals" were processing to sell me a car...MY MISTAKE. Off we go to Florence to process all the paperwork again. To no surprise, when we get there, some of the paperwork is wrong and has to be redone and reprinted...as we are said to be finished...i sit and I say...you want to have us initial that GE CREDIT specific spot now...or should I wait to get a call to do that too. DUH!!!!! Learn your job! DONE....We were given a full tank of gas for our trip down there, which was a nice gesture. Mike Burton made sure that was taken care of. He also got me Jeff Culp's business card to help make the next trip for getting those things fixed on the car smooth...HA HA HA! For the record, I do not have a problem with him, just the other yahoos in the dealership. I call Jeff Culp to arrange a time for the sevice. No problem. I ask about the loaner car BIG PROBLEM. I need to speak to someone else about the loaner car. Okay WHO? I get transferred to someone who's name I forgot to take. (By the way, i'm still not sure if my car is do for an oil change as the sticker indicates it was due at a mileage before I ever test drove the car and according to everyone it is done at the time of certification (which i'm surprised they'd certify a car needing paint touch ups for minor scratches on the bumper, and 3 spots on the windshield with little rock chips, a broken seat heater, a broken door on the console, and display issues on the radio) And yes, I was aware of these but that Whole NO PROBLEM BUMPER TO BUMPER THING, gave me reassurance that these could be fixed. Car is scheduled for service, STILL haven't had a loaner car secured. Here's why. At the time of purchase, a "Do BIll" was supposed to have been filled out. No such thing ever happened. After multiple calls, and lack of return calls, I spoke to TJ Miller who said Mike Burton is in new sales and didn't know to do the bill. FINE whatever, I don't care, can you please arrange to get these simple things fixed, give me a loaner car, and find out if my freaking car needs an oil change. By the way, i'm still waiting on my key. (Originally it was going to be mailed, then we decided to pick it up beause of the service that was going to happen which never happened, now after speaking to Mike Burton today, July 12, 2011, he is mailing it) TJ Miller said Mike was mistaken, that there never was a key and we got what the car came with. I said "Really?" "Mike said the key was at the dealership, that it just wasn't brought over for the tent sale" TJ indicated that Mike was mistaken and that there is not key. The problem is that yes, its a nice car, and has a smart key, and i'm not about to pay $400 for a new smart key to have a back up for the car when one was promised to us. I actually still believed that there was a key for the car in existence because I don't think that would be something to lie about. Therefore I called Mike today and he is sending the key. Thanks TJ, way to know whats up. After speaking to TJ and a rather frustrating conversation of how we can't have a loaner car, or we can, or we can't, or we can, he was going to figure things out then call back. TJ called back and apologized that he was busy doing other things and now he just needed to go over the DO BILL he was drafting (which i forgot to mention earlier, there should have been one drafted already because during all this back and forth, i was connected to a customer service rep who was going to draft the do bill after the initially scheduled service time and realization that there was not a do bill) The first do bill as al lof the problems listed. The 2nd does not because I forgot, while talking to TJ, last night. In case someone from Kerry reads this...the windshield, the paint, the seat, the console, the radio display, the car pulling hard right, all needs to be fixed! I just want to bring the car in 1 time, get this fixed, and oh...can someone tell me about the car's oil changing? I still haven't been able to find 1 person to tell me if it has or hasn't. According to TJ Miller, "they don't put stickers in the windows anymore, so they just forgot to remove this one"..Okay whatever. Anyhow, today I received a call from I believe Beth, to schedule my car coming in. I need to bring it in the first time to just get looked at no service done, then the 2nd and maybe 3rd time to get the service problems fixed, and then another time for the touch up and windshield if those can't be scheduled together. GREAT 3 more trips to Kerry in Florence... well at least 2! I was looking, and had been looking for a new car. My 2006 hyundai sonata which drove like a champ! was just getting high mileage. the selling point on the toyota was the resale value, plus it is a xxxx of a nice car BUT...honestly, i wish I went with a new sonata, i loved that car, and wish i never bought this car, and am looking at trade in values next because this whole experience just has left a horrible taste in my mouth and i'd rather buy a new sonata now and be done with KERRY TOYOTA. I think toyota's are great cars, but I probably will never buy one again just because of this experience, maybe I shouldn't blame the company, but you'd think they'd have dealerships at least as smart as their cars. UPDATE 7/19/2011 Chick in customer service arranged with Beth in rentals for me to have a rental until all the things needing to be fixed could be fixed. Thanks Chick and Beth...you were very helpful!!!! I took my car in last Thursday, and was giving a rental which I still have. Today TR Miller (i was reffering to him as TJ i believe) calls my phone(Margaret) at 2:36. The conversation went like this: TR. "Is this Nancy" Me. "No, this is Margaret" TR. "Oh, well it doesn't really matter does it" Me. "No it doesn't" (I thoroughly dislike, this chauvinistic, condescending, LITTLE man-who also is the kind that likes to touch when you're talking to him) TR. Well wanted to let you know the heated seats won't work when the temperature is a certain degree, but they are coming on. Me. "OK" TR. "The line on the radio was just a hair so they removed that for ya" Me. "NO, i'm not stupid, I know what a hair is, these were red lines in the display on either side" TR. "Well they couldn't find any problem with it" ME. OK TR. "And the windshield is sorta fixed" ME. "UH...sorta fixed" TR. "Yeah, the guy came and did the best he could, but you can still see the three spots on the windshield" ME. "Well almost fixed isn't good enough. Either you fix them or replace the windshield" TR. "Well we aren't going to do that, they are fixed as best as they can be" Some where during this conversation, I called him out on being a liar. Saying it was xxxxxxxx about "not putting oil change stickers in the car" and that he lied about the whole ordeal with the key, trying to tell me Mike Burton was mistaken." TR: "I'm the one trying to help you, and how would I know if Mike Burton has the key...What is MIKE BURTON your savior now" ME. NO! NO one there is!!!! Don't EVER call my phone again, and I hung up TO which point I immediately called back asking for Mark Stein. I was ignored and directed to Chick. Chick has been helpful but FYI receptionist answering the phone...I asked for MARK STEIN, by name...I want to talk to the general manager!!! Anyhow, I spoke with Chick, and was directed to tell anyone else who might call that i'm only dealing with Chick. That is fine. Meanwhile, while i was sharing what just happened, Beth, from the rental area came in with the keys to my partially fixed car. Chick is going to call back when there is some understanding of if the car is PROPERLY fixed or not. I also indicated that TR had better not call my phone as he is a nasty little xxxxx! Nancy shared with me that she wonders the treatment we would have gotten if we were men. I couldn't agree more. I wonder..."HEY LOOK TWO STUPID WOMAN BUYING A CAR" I should have KNOWN better when the first thing out of another KERRY salesman from a different dealership, Chevrolet, I think, maybe Hyundai, at the NKU tent sale, was "WHAT COLOR DO YOU WANT"...guess what? I don't care about the color...I want to know the specs on the car. These are like the xxxxxxxx that try to sell woman 4cyl SUV's to tow horse trailers with...Well i'm one of those women who walk in informed and knowledgeable so KERRY TOYOTA can shove the whole SPECTRUM of colors up their arse...minus CHICK and BETH!!!! By the way, I'm still eagerly awaiting CHICK's call to see the status of the car, and also...I would LOVE to speak with the GM and the OWNER of this dealership! NOT that I expect anything, considering the types of people they have doing business with paying customers, and the many ERRORS made by the dealership, and my all time favorite...the sleazy TR Miller and his slimey words and to close for comfort mannerisms! Lesson learned: When you're a consumer, spending your money, don't waste your time or money if you are AT ALL, played or screwed! I wish I would have kept walking! Submitted by Margaret Frank Margaret Frank and Nancy Gilligan, unhappy car buyers! More