Kerry Toyota

Jerren made our decision to buy, and process of buying so very easy! He is dedicated to customer service. We had shopped for another make/model...and when in negotiations, the sales person told me he would very easy! He is dedicated to customer service. We had shopped for another make/model...and when in negotiations, the sales person told me he would call the net day.....I had to call him 2 days later.....This was NOT the case with Jerren. We came in to see the car on a Tuesday and phoned later that night with an offer...we talked until after close. When I gave him my final offer, he said he was back in the office on Thursday and would talk to his manager and call ASAP. After the "other experience" I was not sure if/when I would hear back. Jerren phoned at 12:17 on Thursday with a follow up. We struck a deal and went to sign papers and pick up the car that evening. When we pulled in the lot, he was waiting for me next to my new car which had been detailed and already had its temp tags. Dustin sat with us to go over loan paperwork...no hidden fees, no hidden anything. He explained every detail and made the finance paperwork completely painless! More

We were told by our sales man that our minivan also came with a great warranty, it would cover everything and there was no deductible. I have had the minivan for about 2 months now and there is a problem wi with a great warranty, it would cover everything and there was no deductible. I have had the minivan for about 2 months now and there is a problem with the transmission and guess what now all the sudden I have a deductible and I have to pay to diagnose the problem. I expained to them that we were promissed this great warranty with no cost to us and I was told "well I did speak to the sales man who sold you the car and I am sorry that he got a little overzealous but he sells alot of cars and just got confused about what warranty went with your purchase" "however what I can do is hold him against the wall and allow for you to give him a good lashing" are you kidding me what kind of business allows their employees to conduct business like that!!!!!!!! More

Staff was very helpful meeting our busy schedule. Kept the car safely inside for us overnight because we could not pick it up before closing. Allowed us to come in early the next day to pick it up. the car safely inside for us overnight because we could not pick it up before closing. Allowed us to come in early the next day to pick it up. More

Dealership sent letter for me to have 2007 Corolla LE brought in to discuss possible move up to newer model. End result -> negotiated a 2011 Corolla LE for $4.00 less than current monthly payment, and I brought in to discuss possible move up to newer model. End result -> negotiated a 2011 Corolla LE for $4.00 less than current monthly payment, and I left w/new car! Excellent interactions/customer service for 2nd time w/this dealership. More

Staff were very easy to work with. I don't enjoy the whole process of car buying but it was a smooth process. I was very happy with Kerry Toyota. whole process of car buying but it was a smooth process. I was very happy with Kerry Toyota. More

We would like to take a moment to express my appreciation To Kerry Toyota and especially to our sales associate, Moe. He is extremely knowledgeable and friendly. Moe was able to answer even some of our qui To Kerry Toyota and especially to our sales associate, Moe. He is extremely knowledgeable and friendly. Moe was able to answer even some of our quite technical questions regarding performance and various options on all of the trucks we considered and the 2007 Tundra that we purchased. We never felt pressured. Compared to the sales associates that we spoke with at 5 or 6 other dealerships, Moe exceeded our customer satisfaction expectations. He certainly is a valuable asset to Kerry. We will most assuredly recommend Kerry Toyota in general and Moe in particular. More

We bought our car at the tent sale at nku. Mike fayson would be the only person I would give a overall great experience. If it was not for mike we would not have bought a car. We were very pleased minus would be the only person I would give a overall great experience. If it was not for mike we would not have bought a car. We were very pleased minus some things with the finance department and service issues. Today, is the second time we are back in the service department. We had to sit for a couple hours last week and today we are suppose to sit here longer. They should have provided us with a rental at least. More

We love Kerry Toyota. This is our fourth vechile that we have bought at Kerry Toyota. This is the only place we go. We will reccomend this place to any one we know who are interesed in buying a car. # 1 in have bought at Kerry Toyota. This is the only place we go. We will reccomend this place to any one we know who are interesed in buying a car. # 1 in are book. More

My wife and I are very impressed by the professionalism My wife and I are very impressed by the professionalism and character of Mr. Ken Ulrich. There never was a dull moment between his coming back and My wife and I are very impressed by the professionalism and character of Mr. Ken Ulrich. There never was a dull moment between his coming back and forth to make sure we were comfortable with coffee (at the office) and pizza (at the tent sales) and going in and out of offices to make sure everything is smooth. Ken is a dedicated agent who knows how to make you feel good about buying a car in these hard times where the possibility of credit difficulties may come up any time. Ken's professionalism also reveals itself in the way he coordinates the office. Every body is at the right page when they approach us. There is an atmosphere of cohesion and friendliness that you detect when you enter the building. We will not forget to mention the follow-up: ken made sure to call us twice not only to see how we are enjoying our new Toyota Sienna but also to insist on the availability of many services and agents that can help when needed. I feel like making him a friend. We have started to tell our friends and families about this receptive and pleasant car dealer that is Ken Ulrich. If there is any further question, We would be glad to answer them. Best, Babacar Camara, Ph.D. Associate Professor Chief Program Officer Black World Studies/Comparative Literature/French MIAMI UNIVERSITY 217 Johnston Hall Middletown, OH 45042 513 727 3358 513 727 3462 Fax camarab@muohio.edu More

I bought my car this past weekend at the tent sale @ NKU. Mike Svach was EXTREMELLY helpful. He was patient and friendly all the time. He never pushed me to buy the car but he always talked about the benefit Mike Svach was EXTREMELLY helpful. He was patient and friendly all the time. He never pushed me to buy the car but he always talked about the benefits of buying it. Kevin Summers also helped me decide, they were both wonderful and very professional. I would definately go back to any of them if I have to. I had a wonderful experience,and I'm very pleased with my car and the service I got. More