
Kerry Toyota
Florence, KY
Filter Reviews by Keyword
By Type
Showing 1,837 reviews
I went to this dealership not expecting to purchase a car. I just wanted to see what was available and go on a quick test drive. I was so impressed with Justin Hill and his friendliness and down to eart car. I just wanted to see what was available and go on a quick test drive. I was so impressed with Justin Hill and his friendliness and down to earth sales approach that I ended up buying a car that evening! The process was relatively quick and I am very pleased with my purchase. I would definitely recommend both the dealer and Justin. More
Overall great experience. Friendly, helpfull, and great people to deal with. I stepped up into a Toyota Tundra. I would recommend anyone to stop in and let them help you get the vehicle you dream about. Hu people to deal with. I stepped up into a Toyota Tundra. I would recommend anyone to stop in and let them help you get the vehicle you dream about. Huge thanks to their staff. More
Todd was very helpful in helping me to get my car.He was so nice and answer any questions I had.I came back for some service to be done and it snow and iced and he even cleaned it off for me.Very nice man.W so nice and answer any questions I had.I came back for some service to be done and it snow and iced and he even cleaned it off for me.Very nice man.We will tell family and friends More
Justin Hill was able to help me get a car when no one else gave me a chance. He was very friendly, and he worked hard to put me in the car i wanted. A week ago my best friend wanted to get a Honda and else gave me a chance. He was very friendly, and he worked hard to put me in the car i wanted. A week ago my best friend wanted to get a Honda and i told her how excellent he was and how he would work hard to put her in a car that was reliable and great on gas. Justin Hill is the main reason why i will come back to Toyota. The cars are reliable, Priced Fantastically, And as Long as Justin is working there, i know i have a dealer i can trust. More
One of the best dealerships I have been to. We were helped by Justin Hill on multiple occasions for my boyfriends first car, which Justin helped him get an amazing deal on and then my best friend's sec helped by Justin Hill on multiple occasions for my boyfriends first car, which Justin helped him get an amazing deal on and then my best friend's second car. Justin is one of the best dealers we have dealt with he is straight and to the point doesn't try to trick you into anything, he makes sure when you leave that you have the best experience and you leave with what you need and more. Justin is one in a few people that you meet in life that actually loves and does his just, which is helping the customer! Couldn't have had a better experience. Come tax time I know where I'm going for my next vehicle. More
For Kerry Toyota in Florence, my review/report is all positive. A Toyota Tundra, owned and operated by Kerry Toyota, crashed into and almost destroyed my 2010 Prius...borderline "total". Kerry Toyota m positive. A Toyota Tundra, owned and operated by Kerry Toyota, crashed into and almost destroyed my 2010 Prius...borderline "total". Kerry Toyota management was concerned, arranged to have my Prius restored to pristine condition at their Collision Center, provided me with a 2014 Camry, free of charge, during the 6 weeks needed to rebuild my Prius. When I expressed concern about the "diminished value", they provided a replacement Prius, one year newer and with 15,000 less miles. WOW...a car dealership you can trust and with integrity. H. Dalluge More
Test drove a 2005 Dodge Ram, everything sounded good and felt good. Proceeded to purchase the truck, 2 days later the Wheel bearing went out. They fixed the wheel bearing, but a few days later the check eng felt good. Proceeded to purchase the truck, 2 days later the Wheel bearing went out. They fixed the wheel bearing, but a few days later the check engine light came on and I was told the catalytic converter was shot and I was getting under 10m/gallon. Given that my tech told me the issue had been cleared out of the computer multiple times, I believe the issue was known by the dealer and not disclosed before my purchase. Kerry Toyota has refused to offer any assistance in making the repair that will cost $600.00+ just in parts. I do not recommend shopping Kerry Toyota. More
I purchased a new Toyota Avalon only to find the car had body damaged. Upon picking up my vehicle, it was parked in a place that the damage was not noticeable. It had a 4" gash on the back door. It was thro body damaged. Upon picking up my vehicle, it was parked in a place that the damage was not noticeable. It had a 4" gash on the back door. It was through the paint and metal and indented. Also, the stereo speaker was damaged and the seat was broken. I was told by the dealership, that no one knew the vehicle was damaged. I have a new car that has been painted and has had body work. The seat has been out twice before they got it fixed. When I picked the car up from being painted the exterior was covered in overspray and the interior was covered with dust from the body shop. They had my car a total of 19 days to fix these damages. A new car should never be delivered in this condition. The car had been washed so someone had to know the car was damaged. I do not feel like I have a new car. I expressed my displeasure to the dealership and their response was we fixed your car. This is unacceptable!!! When you purchase a new car it should be free from blemishes. You should never be sold a damaged car, if it is being sold as "NEW". I think the time it took to repair these issues is unreasonable. I gave this dealership poor rating mainly because I bought a "new" car that was in a "used" car condition. Would never recommend this dealer to anyone and I will never return their again. More
I went to multiple dealerships prior to coming to Kerry Toyota and I choose to buy from them due to their amazing customer service. Upon arriving, I was greeted in the parking lot within seconds and immedi Toyota and I choose to buy from them due to their amazing customer service. Upon arriving, I was greeted in the parking lot within seconds and immediately directed to the car I was interested in buying. I worked with Moe and he did an amazing job of answering every question I had, giving me a variety of options and did not pressure me to make a decision. Despite Moe missing his lunch break and me starving him, he stuck it out, was very friendly and helped me the whole time. I was offered a fair price on my car and love my new Rav 4. I recommend using Kerry Toyota and had a great experience. More