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Kerry Toyota

Florence, KY

4.6
1,822 Reviews

6050 Hopeful Church Rd

Florence, KY

41042

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Showing 1,822 reviews

January 26, 2014

One of the best dealerships I have been to. We were helped by Justin Hill on multiple occasions for my boyfriends first car, which Justin helped him get an amazing deal on and then my best friend's sec More

by sapplegater
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hill
Jan 28, 2014 -

Kerry Toyota responded

Thanks so much for dropping by to leave this wonderful review. We love hearing from our happy customers because it tells us that we're doing a great job of providing efficient and courteous service to our guests. Justin is an all-star member of our team and I will be sure to pass along your kind words. Also, I encourage you to contact us down the road with all of your future automotive needs. Take care and have a great rest of your day! Best, Mark Stein, General Manager

January 22, 2014

For Kerry Toyota in Florence, my review/report is all positive. A Toyota Tundra, owned and operated by Kerry Toyota, crashed into and almost destroyed my 2010 Prius...borderline "total". Kerry Toyota m More

by hdalluge
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Schmidt
Jan 23, 2014 -

Kerry Toyota responded

We love hearing about people and their great experience with us. I would to apologize first, on behalf of our Kerry Toyota team for the mishap we caused to your car. And we would like to extend our gratitude for cooperating with us and accepting our proposal to replace your car. We would appreciate the opportunity to hear more about your experience and to work with you towards repairing our businesses. Thank you. Sincerely, Mark Stein, General Manager

January 12, 2014

Test drove a 2005 Dodge Ram, everything sounded good and felt good. Proceeded to purchase the truck, 2 days later the Wheel bearing went out. They fixed the wheel bearing, but a few days later the check eng More

by kwandstrat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
T.R.
Jan 13, 2014 -

Kerry Toyota responded

Hello Mr. Wandstrat, I am sorry to hear you are experiencing issues with your automobile. After reviewing the service records, it does not appear that any codes were received or reset while this vehicle was in our possession. This could have been done before it was traded into us. Kerry Toyota has built our reputation on being up front and honest with all of our customers. Issues such as this are unfortunate and unpredictable. We made it clear at the time of the sale that this vehicle was being sold “As Is” with no warranty. We did, however, offer a warranty to you during the final paperwork process to cover issues such as this. In good faith, we were able to fix the wheel bearing issue, but are unable to cover additional mechanical repairs on this vehicle. Should you have any further questions, please feel to contact me at beth@kerrytoyota.com. Best Regards, Beth Hamilton Customer Relations Manager

September 09, 2013

I purchased a new Toyota Avalon only to find the car had body damaged. Upon picking up my vehicle, it was parked in a place that the damage was not noticeable. It had a 4" gash on the back door. It was thro More

by deb2414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kyler Masters, Beth Hamilton, Regie, Carl
Nov 05, 2013 -

Kerry Toyota responded

I would like to apologize for your experience with Kerry Toyota. We strive for perfection and to show our customers exceptional experiences, each and every time. I assure you this is not typical of our team. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. Please contact me at your earliest convenience so we can discuss your visit in greater detail. Sincerely, Beth Hamilton - Customer Relations - beth@kerrytoyota.com

July 31, 2013

I went to multiple dealerships prior to coming to Kerry Toyota and I choose to buy from them due to their amazing customer service. Upon arriving, I was greeted in the parking lot within seconds and immedi More

by kayhaus0789
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moe Shehadeh
Aug 01, 2013 -

Kerry Toyota responded

Thank you for the kind words! I'm glad to hear you received amazing customer service at our dealership. Moe is a wonderful asset to our team! He strive to provide our customers with outstanding experiences. Congratulations on your new vehicle! Make sure to follow us on Facebook and Twitter for current offers and promotions. Sincerely, Mark Stein, General Manager

June 18, 2013

The first reason that I selected this dealership was the way Elvis presented himself when we were just browsing their selection of FJcruisers,I have looked at these vehicles for months on the computer. The More

by honey11111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elvis Knezic
Jun 19, 2013 -

Kerry Toyota responded

Thank you for this great review! I'm glad to hear you had an exceptional experience at our dealership. We strive to provide our customers with the utmost respect and professionalism. Our employees will appreciate your kind words! Congratulations on your new Toyota FJ. Make sure to follow us on Facebook and Twitter for current offers and promotions. Regards, Mark Stein, General Manager

May 07, 2013

Had a great experience in buying a 2012 Camry. Everyone was professional and very curious in their part. Especially salesman Mike Tuttle who got me through the process as fast as I ever have been. I would More

by timlawson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
mike tuttle/salesman
May 08, 2013 -

Kerry Toyota responded

Thank you for this review! I'm happy to hear you had a great experience purchasing your 2012 Camry. Mike is a wonderful asset to our team! We strive to provide our customers with the utmost respect and professionalism. We look forward to seeing you again in the future! Make sure to follow us on Facebook and Twitter for current offers and promotions. Regards, Mark Stein, General Manager

February 07, 2013

In January I went to Kerry Toyota for a used Toyota. Dutch, the salesman could not have been any nicer and helpful. After 6 hours of trying out cars , I decided on a Sienna....Dutch turned it over to Mr More

by Lindasdogs
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
BJ Miller
Mar 14, 2013 -

Kerry Toyota responded

Hello, I am so sorry to hear that you did not have a good experience when you visited our dealership. My response in getting back to you has been delayed because I have taken time to investigate your complaint and would love to have the opportunity to work with you to show you that this is not a typical experience in any way. My name is Michelle, and if there is any way that I might assist in doing this, please let me know via this email, or you may contact me directly at 859-371-3939.

October 13, 2012

Greg Sigmundt, as Service Manager in the Covington Dealership, continues to provide excellent service to customers conveying a caring, supportive, and customer-friendly attitude each time I visit. Wi More

by berco445
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Sigmundt and taxi person
October 04, 2012

Earlier this year I purchased a new car from a different dealership and thought I was happy with my decision. Months went by and I began regretting my decision and felt that I settled for something that was More

by allie2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Cady and Aaron Moore
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