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Kerry Toyota
Florence, KY
1,818 Reviews
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March 09, 2014
HARD TO BELIEVE, BUT THIS IS TRUE! - Kerry Toyota currently has an ad in cargurus.com stating they have a used 2013 Toyota Avalon Hybrid Limited for sale for $31,195. The mileage is a little over 11, currently has an ad in cargurus.com stating they have a used 2013 Toyota Avalon Hybrid Limited for sale for $31,195. The mileage is a little over 11,000. This price for a used Avalon is excellent IF it were actually an Avalon Hybrid Limited. I called Kerry Toyota to make sure they still had the car. The salesperson had trouble finding it, but called me back to say that he did. He encouraged me to hurry down because another buyer from Louisville would be coming in later to take a test drive. I rushed down and met the salesman and began asking questions about the car. I soon found out that what I was looking at was NOT a Hybrid Limited. There were a few features it didn't have the Limited would have as standard. Immediately we both looked at the sales sticker on the window and saw that the car was labeled, "2013 Toyota Avalon Hybrid XLE Touring." I became suspicious. The salesman left for about 10 minutes to talk to the manager. They were willing to lower the price somewhat because of the mistake and they were apologetic. (The Hybrid "Touring" model is the intermediate model. The "Premium" is the entry Avalon Hybrid and the "Limited" is the luxury model.) I took a few minutes to research pricing on the Touring model and felt that the price we agreed to was fair. I agreed to purchase the car. Toward the end of my time at Kerry, the salesman was showing me the features on the car and how to operate them. He had a hard time going through them and didn't seem as familiar with the car as he should be. I asked him about a couple of features that were CLEARLY SPELLED OUT ON THE SALES STICKER. The first was the driver seat/mirror settings that can be automatically set for 2 different drivers. He said he didn't know where those controls were. I also asked him about the navigation screen and controls and he said he didn't think this car had navigation. So I popped out of the car and looked at the sales sticker and the car and both the seat setting AND the navigation features were CLEARLY SPELLED OUT ON THE SALES STICKER. I asked him what was going on and he said, "I really don't know, but I'm not sure you have the Touring, you might have the XLE." At that point I wrongly assumed that he just didn't know how to show me those STANDARD FEATURES on the XLE Touring and that I could find them myself once I started going through the car with manual in hand. I drove it home. The next morning I was up early. I was inside the car with the manual and I started going through the car feature by feature. What I found is that, THIS CAR DID NOT HAVE THE STANDARD FEATURES OF 2013 AVALON HYBRID XLE TOURING. Why didn't it???? Because it was actually the base model of the Avalon Hybrids...the Premium. The car was advertised as a Limited. The sales sticker said it was an XLE Touring, but in fact, the car was an XLE Premium!!!!!! I was hot. I first called Toyota National and gave them the VIN number. They confirmed that the car was the Premium and NOT THE TOURING. I immediately filed a case with them. Then, I called Kerry Toyota. The responses I received from them were unbelievable. Here are some quotes: "Look, you bought a very nice car and the price is a very good price even for a Premium. You should be happy." Another said, "Do you actually think we'd sell you an Avalon Hybrid XLE Touring at the price you paid? We would never have done that!" Or how about, "You can't prove the sticker said it was a Touring model, and anyway, we can't find the sticker. It's long gone and thrown away. There's no proof." And then as a show of remorse (HA!) they said, "Well since you're this dissatisfied with your car, we'll take it back and give you your money back. You should feel lucky because we don't give people their money back very often." Needless to say, I took the car back and received all my money back...and get this, no apology whatsoever. Three days ago I called the General Manager to tell him the story. I left a message on his voicemail and also on the voicemail of a customer relations representative for Kerry Toyota. I've not had a response from either of them. At worst this is a case of complete unethical business practice by fraudulently labeling a car. Or, it is the action of a cast of idiots who aren't capable of being competent. On the Kerry insignia it should read: "BUYER BEWARE!" CAVEAT EMPTOR! I would not recommend Kerry Toyota to anyone. There are some very good dealers in my area and I found a superb car at an excellent price, sold to me by a fine and honest dealership near Dayton, OH. More
by asource
Employees Worked With
Tony Porchia
February 21, 2014
I went to this dealership not expecting to purchase a car. I just wanted to see what was available and go on a quick test drive. I was so impressed with Justin Hill and his friendliness and down to eart car. I just wanted to see what was available and go on a quick test drive. I was so impressed with Justin Hill and his friendliness and down to earth sales approach that I ended up buying a car that evening! The process was relatively quick and I am very pleased with my purchase. I would definitely recommend both the dealer and Justin. More
by Kbosch71
Employees Worked With
Justin Hill
February 19, 2014
Overall great experience. Friendly, helpfull, and great people to deal with. I stepped up into a Toyota Tundra. I would recommend anyone to stop in and let them help you get the vehicle you dream about. Hu people to deal with. I stepped up into a Toyota Tundra. I would recommend anyone to stop in and let them help you get the vehicle you dream about. Huge thanks to their staff. More
by jasoninvv
Employees Worked With
Justin Hill
January 28, 2014
Todd was very helpful in helping me to get my car.He was so nice and answer any questions I had.I came back for some service to be done and it snow and iced and he even cleaned it off for me.Very nice man.W so nice and answer any questions I had.I came back for some service to be done and it snow and iced and he even cleaned it off for me.Very nice man.We will tell family and friends More
by tonya guy
Employees Worked With
Todd Addler
January 27, 2014
Justin Hill was able to help me get a car when no one else gave me a chance. He was very friendly, and he worked hard to put me in the car i wanted. A week ago my best friend wanted to get a Honda and else gave me a chance. He was very friendly, and he worked hard to put me in the car i wanted. A week ago my best friend wanted to get a Honda and i told her how excellent he was and how he would work hard to put her in a car that was reliable and great on gas. Justin Hill is the main reason why i will come back to Toyota. The cars are reliable, Priced Fantastically, And as Long as Justin is working there, i know i have a dealer i can trust. More
by mitchellsmith
Employees Worked With
Justin Hill
January 26, 2014
One of the best dealerships I have been to. We were helped by Justin Hill on multiple occasions for my boyfriends first car, which Justin helped him get an amazing deal on and then my best friend's sec helped by Justin Hill on multiple occasions for my boyfriends first car, which Justin helped him get an amazing deal on and then my best friend's second car. Justin is one of the best dealers we have dealt with he is straight and to the point doesn't try to trick you into anything, he makes sure when you leave that you have the best experience and you leave with what you need and more. Justin is one in a few people that you meet in life that actually loves and does his just, which is helping the customer! Couldn't have had a better experience. Come tax time I know where I'm going for my next vehicle. More
by sapplegater
Employees Worked With
Justin Hill
January 22, 2014
For Kerry Toyota in Florence, my review/report is all positive. A Toyota Tundra, owned and operated by Kerry Toyota, crashed into and almost destroyed my 2010 Prius...borderline "total". Kerry Toyota m positive. A Toyota Tundra, owned and operated by Kerry Toyota, crashed into and almost destroyed my 2010 Prius...borderline "total". Kerry Toyota management was concerned, arranged to have my Prius restored to pristine condition at their Collision Center, provided me with a 2014 Camry, free of charge, during the 6 weeks needed to rebuild my Prius. When I expressed concern about the "diminished value", they provided a replacement Prius, one year newer and with 15,000 less miles. WOW...a car dealership you can trust and with integrity. H. Dalluge More
by hdalluge
Employees Worked With
Jeremy Schmidt
January 12, 2014
Test drove a 2005 Dodge Ram, everything sounded good and felt good. Proceeded to purchase the truck, 2 days later the Wheel bearing went out. They fixed the wheel bearing, but a few days later the check eng felt good. Proceeded to purchase the truck, 2 days later the Wheel bearing went out. They fixed the wheel bearing, but a few days later the check engine light came on and I was told the catalytic converter was shot and I was getting under 10m/gallon. Given that my tech told me the issue had been cleared out of the computer multiple times, I believe the issue was known by the dealer and not disclosed before my purchase. Kerry Toyota has refused to offer any assistance in making the repair that will cost $600.00+ just in parts. I do not recommend shopping Kerry Toyota. More
by kwandstrat
Employees Worked With
T.R.
September 09, 2013
I purchased a new Toyota Avalon only to find the car had body damaged. Upon picking up my vehicle, it was parked in a place that the damage was not noticeable. It had a 4" gash on the back door. It was thro body damaged. Upon picking up my vehicle, it was parked in a place that the damage was not noticeable. It had a 4" gash on the back door. It was through the paint and metal and indented. Also, the stereo speaker was damaged and the seat was broken. I was told by the dealership, that no one knew the vehicle was damaged. I have a new car that has been painted and has had body work. The seat has been out twice before they got it fixed. When I picked the car up from being painted the exterior was covered in overspray and the interior was covered with dust from the body shop. They had my car a total of 19 days to fix these damages. A new car should never be delivered in this condition. The car had been washed so someone had to know the car was damaged. I do not feel like I have a new car. I expressed my displeasure to the dealership and their response was we fixed your car. This is unacceptable!!! When you purchase a new car it should be free from blemishes. You should never be sold a damaged car, if it is being sold as "NEW". I think the time it took to repair these issues is unreasonable. I gave this dealership poor rating mainly because I bought a "new" car that was in a "used" car condition. Would never recommend this dealer to anyone and I will never return their again. More
by deb2414
Employees Worked With
Kyler Masters, Beth Hamilton, Regie, Carl
