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Kerry Toyota

Florence, KY

4.6
1,806 Reviews

6050 Hopeful Church Rd

Florence, KY

41042

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Showing 1,806 reviews

February 19, 2014

Overall great experience. Friendly, helpfull, and great people to deal with. I stepped up into a Toyota Tundra. I would recommend anyone to stop in and let them help you get the vehicle you dream about. Hu More

by jasoninvv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hill
Feb 20, 2014 -

Kerry Toyota responded

Jason, we love hearing about customers that have a great experience at Kerry Toyota, and we are glad you are one of them! We know that buying a car is an important decision, and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your vehicle. Have fun driving your Toyota Tundra. Regards, Mark Stein General Manager

February 11, 2014

Justin Hill was friendly and great to deal with! He kept in touch and answered any questions we had along the way! Thank you for your help! More

by jamiestepp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hill
Feb 12, 2014 -

Kerry Toyota responded

Thanks for this great review! Justin Hill truly knows his stuff, and we are glad to hear that he was friendly and great during your purchase experience. We make sure that all of our employees are knowledgeable and courteous and he will be glad to hear you were able to perceive that. Feel free to come back and visit if you have any further needs. Also, check out our Facebook and Twitter for special deals. Mark Stein, General Manager

January 28, 2014

Todd was very helpful in helping me to get my car.He was so nice and answer any questions I had.I came back for some service to be done and it snow and iced and he even cleaned it off for me.Very nice man.W More

by tonya guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Addler
Jan 29, 2014 -

Kerry Toyota responded

Thank you for this review! I'm pleased to hear that Todd was very helpful during your visit to the dealership. We strive to provide our customers with exceptional service! We hope to see you again for your future service needs. Check out our Facebook and Twitter pages for current offers and promotions! Regards, Mark Stein, General Manager

January 27, 2014

Justin Hill was able to help me get a car when no one else gave me a chance. He was very friendly, and he worked hard to put me in the car i wanted. A week ago my best friend wanted to get a Honda and More

by mitchellsmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hill
Feb 03, 2014 -

Kerry Toyota responded

Mitchell, on behalf of everyone at Kerry Toyota, I would like to thank you for leaving such a kind review. It's awesome to see that Justin provided you with honest and friendly service. I'm thrilled to know that you're loving your Toyota! Please take time to find us on Facebook and Twitter to stay up to date with dealer news and specials. We look forward to working with you again. Sincerely, Mark Stein, General Manager

January 26, 2014

One of the best dealerships I have been to. We were helped by Justin Hill on multiple occasions for my boyfriends first car, which Justin helped him get an amazing deal on and then my best friend's sec More

by sapplegater
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hill
Jan 28, 2014 -

Kerry Toyota responded

Thanks so much for dropping by to leave this wonderful review. We love hearing from our happy customers because it tells us that we're doing a great job of providing efficient and courteous service to our guests. Justin is an all-star member of our team and I will be sure to pass along your kind words. Also, I encourage you to contact us down the road with all of your future automotive needs. Take care and have a great rest of your day! Best, Mark Stein, General Manager

January 22, 2014

For Kerry Toyota in Florence, my review/report is all positive. A Toyota Tundra, owned and operated by Kerry Toyota, crashed into and almost destroyed my 2010 Prius...borderline "total". Kerry Toyota m More

by hdalluge
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Schmidt
Jan 23, 2014 -

Kerry Toyota responded

We love hearing about people and their great experience with us. I would to apologize first, on behalf of our Kerry Toyota team for the mishap we caused to your car. And we would like to extend our gratitude for cooperating with us and accepting our proposal to replace your car. We would appreciate the opportunity to hear more about your experience and to work with you towards repairing our businesses. Thank you. Sincerely, Mark Stein, General Manager

January 12, 2014

Test drove a 2005 Dodge Ram, everything sounded good and felt good. Proceeded to purchase the truck, 2 days later the Wheel bearing went out. They fixed the wheel bearing, but a few days later the check eng More

by kwandstrat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
T.R.
Jan 13, 2014 -

Kerry Toyota responded

Hello Mr. Wandstrat, I am sorry to hear you are experiencing issues with your automobile. After reviewing the service records, it does not appear that any codes were received or reset while this vehicle was in our possession. This could have been done before it was traded into us. Kerry Toyota has built our reputation on being up front and honest with all of our customers. Issues such as this are unfortunate and unpredictable. We made it clear at the time of the sale that this vehicle was being sold “As Is” with no warranty. We did, however, offer a warranty to you during the final paperwork process to cover issues such as this. In good faith, we were able to fix the wheel bearing issue, but are unable to cover additional mechanical repairs on this vehicle. Should you have any further questions, please feel to contact me at beth@kerrytoyota.com. Best Regards, Beth Hamilton Customer Relations Manager

September 09, 2013

I purchased a new Toyota Avalon only to find the car had body damaged. Upon picking up my vehicle, it was parked in a place that the damage was not noticeable. It had a 4" gash on the back door. It was thro More

by deb2414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kyler Masters, Beth Hamilton, Regie, Carl
Nov 05, 2013 -

Kerry Toyota responded

I would like to apologize for your experience with Kerry Toyota. We strive for perfection and to show our customers exceptional experiences, each and every time. I assure you this is not typical of our team. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. Please contact me at your earliest convenience so we can discuss your visit in greater detail. Sincerely, Beth Hamilton - Customer Relations - beth@kerrytoyota.com

July 31, 2013

I went to multiple dealerships prior to coming to Kerry Toyota and I choose to buy from them due to their amazing customer service. Upon arriving, I was greeted in the parking lot within seconds and immedi More

by kayhaus0789
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moe Shehadeh
Aug 01, 2013 -

Kerry Toyota responded

Thank you for the kind words! I'm glad to hear you received amazing customer service at our dealership. Moe is a wonderful asset to our team! He strive to provide our customers with outstanding experiences. Congratulations on your new vehicle! Make sure to follow us on Facebook and Twitter for current offers and promotions. Sincerely, Mark Stein, General Manager

June 18, 2013

The first reason that I selected this dealership was the way Elvis presented himself when we were just browsing their selection of FJcruisers,I have looked at these vehicles for months on the computer. The More

by honey11111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elvis Knezic
Jun 19, 2013 -

Kerry Toyota responded

Thank you for this great review! I'm glad to hear you had an exceptional experience at our dealership. We strive to provide our customers with the utmost respect and professionalism. Our employees will appreciate your kind words! Congratulations on your new Toyota FJ. Make sure to follow us on Facebook and Twitter for current offers and promotions. Regards, Mark Stein, General Manager

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