Kerry Toyota

Liars, Cheaters & Dirty Dealers - DO NOT BUY A CAR HERE! I am so disgusted by the way I was treated by Kerry Toyota, I am only glad that I wasn't as dumb as some people might be, and only pray that they don' I am so disgusted by the way I was treated by Kerry Toyota, I am only glad that I wasn't as dumb as some people might be, and only pray that they don't rip others off the way they tried to do me. I traded in my 2012 Camry prior to my lease being up because I was nearing my mileage limit for the vehicle, I purchased in turn a 2014 Corolla LE Eco Plus, was given a great deal, great rate, and left feeling somewhat satisfied. I received a call the next day from Bruce the Sales manager asking me to come in and go over some of my paperwork. When I came in they tried to tell me that the loan rate I received (very low) I didn't actually get approved for, after I had already signed the paper and drove off the lot with the new car (is that even legal????) Bruce tried to feed me some line of xx that the finance guy made a mistake, well Bruce, sorry about your luck but that is not my fault. I handed them the keys and told them to take the car back, and refused to sign anything. They were trying to get me to pay nearly $4,000+ more in interest over the life of my loan, I guess they thought I was young and stupid! I just pray no one else gets taken or falls for their games, try Dry Ridge Toyota, I've heard good things about them, I personally will never buy another vehicle from Kerry or Towne motors EVER, and possibly never another Toyota. Kerry not only lost one deal, but also a $60,000 Sequoia sale, my Aunt came in last night to test drive one and full intentions of buying one the next day, sorry about your luck she was appalled when I told her what they tried to do! More

HARD TO BELIEVE, BUT THIS IS TRUE! - Kerry Toyota currently has an ad in cargurus.com stating they have a used 2013 Toyota Avalon Hybrid Limited for sale for $31,195. The mileage is a little over 11, currently has an ad in cargurus.com stating they have a used 2013 Toyota Avalon Hybrid Limited for sale for $31,195. The mileage is a little over 11,000. This price for a used Avalon is excellent IF it were actually an Avalon Hybrid Limited. I called Kerry Toyota to make sure they still had the car. The salesperson had trouble finding it, but called me back to say that he did. He encouraged me to hurry down because another buyer from Louisville would be coming in later to take a test drive. I rushed down and met the salesman and began asking questions about the car. I soon found out that what I was looking at was NOT a Hybrid Limited. There were a few features it didn't have the Limited would have as standard. Immediately we both looked at the sales sticker on the window and saw that the car was labeled, "2013 Toyota Avalon Hybrid XLE Touring." I became suspicious. The salesman left for about 10 minutes to talk to the manager. They were willing to lower the price somewhat because of the mistake and they were apologetic. (The Hybrid "Touring" model is the intermediate model. The "Premium" is the entry Avalon Hybrid and the "Limited" is the luxury model.) I took a few minutes to research pricing on the Touring model and felt that the price we agreed to was fair. I agreed to purchase the car. Toward the end of my time at Kerry, the salesman was showing me the features on the car and how to operate them. He had a hard time going through them and didn't seem as familiar with the car as he should be. I asked him about a couple of features that were CLEARLY SPELLED OUT ON THE SALES STICKER. The first was the driver seat/mirror settings that can be automatically set for 2 different drivers. He said he didn't know where those controls were. I also asked him about the navigation screen and controls and he said he didn't think this car had navigation. So I popped out of the car and looked at the sales sticker and the car and both the seat setting AND the navigation features were CLEARLY SPELLED OUT ON THE SALES STICKER. I asked him what was going on and he said, "I really don't know, but I'm not sure you have the Touring, you might have the XLE." At that point I wrongly assumed that he just didn't know how to show me those STANDARD FEATURES on the XLE Touring and that I could find them myself once I started going through the car with manual in hand. I drove it home. The next morning I was up early. I was inside the car with the manual and I started going through the car feature by feature. What I found is that, THIS CAR DID NOT HAVE THE STANDARD FEATURES OF 2013 AVALON HYBRID XLE TOURING. Why didn't it???? Because it was actually the base model of the Avalon Hybrids...the Premium. The car was advertised as a Limited. The sales sticker said it was an XLE Touring, but in fact, the car was an XLE Premium!!!!!! I was hot. I first called Toyota National and gave them the VIN number. They confirmed that the car was the Premium and NOT THE TOURING. I immediately filed a case with them. Then, I called Kerry Toyota. The responses I received from them were unbelievable. Here are some quotes: "Look, you bought a very nice car and the price is a very good price even for a Premium. You should be happy." Another said, "Do you actually think we'd sell you an Avalon Hybrid XLE Touring at the price you paid? We would never have done that!" Or how about, "You can't prove the sticker said it was a Touring model, and anyway, we can't find the sticker. It's long gone and thrown away. There's no proof." And then as a show of remorse (HA!) they said, "Well since you're this dissatisfied with your car, we'll take it back and give you your money back. You should feel lucky because we don't give people their money back very often." Needless to say, I took the car back and received all my money back...and get this, no apology whatsoever. Three days ago I called the General Manager to tell him the story. I left a message on his voicemail and also on the voicemail of a customer relations representative for Kerry Toyota. I've not had a response from either of them. At worst this is a case of complete unethical business practice by fraudulently labeling a car. Or, it is the action of a cast of idiots who aren't capable of being competent. On the Kerry insignia it should read: "BUYER BEWARE!" CAVEAT EMPTOR! I would not recommend Kerry Toyota to anyone. There are some very good dealers in my area and I found a superb car at an excellent price, sold to me by a fine and honest dealership near Dayton, OH. More