Back

Kerry Toyota

Florence, KY

4.6
1,824 Reviews

6050 Hopeful Church Rd

Florence, KY

41042

Directions

By Type

Showing 1,824 reviews

December 16, 2014

Good experience at Kerry Bought a Highlander Sport yesterday, worked with John Sandlin. Very good salesman, made the experience less stressfull. Hes very knowledgeable. Would More

by aweimer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sandlin
Dec 17, 2014 -

Kerry Toyota responded

We're happy to hear of your great experience and your positive review means a lot to us. We appreciate your feedback and are happy to hear that John was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Mark Stein, General Manager

December 10, 2014

When the Going Gets Tough, Kerry Toyota Gets Going I had an awesome, quick, and pain-free sales experience buying a used Volvo from Dan Borlo. He was easily the most personable sales person I have ever More

by patrickcollins13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Borlo
Dec 11, 2014 -

Kerry Toyota responded

Patrick, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Dan assisted you in such a detailed and customized manner. Give us a call if you have any further questions. Take care! Mark Stein, General Manager

November 16, 2014

You can count on Dale Fisher Working with Dale Fisher was inspirational. I shopped for a car for more than a week, and Dale stood out as the most honest and sincere sales agent am More

by Frimans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Fischer
Nov 17, 2014 -

Kerry Toyota responded

On behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. Dale is a great people person and he strives to create a positive buying experience for every customer. He will be very happy to hear that he was successful in that endeavor. Congratulations on your new RAV 4! If you have any questions or concerns, please do not hesitate to come see us. Mark Stein, General Manager

November 11, 2014

Buying my Toyota My experience was great! Everyone was so friendly and helpful as i was searching the lot. John Sandlin was my salesman and he was awesome! Got me the More

by torie123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sandlin
Nov 12, 2014 -

Kerry Toyota responded

Congratulations on your new vehicle, Torie. Thank you for writing such a marvelous review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with John was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Mark Stein, General Manager

November 10, 2014

Exemplary Service Working with Dan Borlo was a pleasure. He was kind, considerate and funny. He assured my needs were met and eased my stress and rid my frustrations. I More

by Karyn Agacinski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Borlo
Nov 11, 2014 -

Kerry Toyota responded

Karyn, on behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. Dan is a great people person and he strives to create a positive buying experience for every customer. He will be very happy to hear that he was successful in that endeavor. Congratulations on your new car! If you have any questions or concerns, please do not hesitate to come see us. Take care! Mark Stein, General Manager

November 03, 2014

Great Customer Service! I worked with Mr. Sandlin (salesperson) who was extremely helpful, knowledgeable and friendly. He made sure I found the car that I loved. I would reco More

by astegall10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sandlin
Nov 07, 2014 -

Kerry Toyota responded

We'd like to congratulate you on your new car and appreciate the opportunity to earn your business! John is a great addition to our sales team and we are glad you had the opportunity to work with him. His ability to connect with customers, product knowledge, low-pressure sales techniques, and friendly personality make him an irreplaceable member of our staff. Thanks for your recommendations. We look forward to working with you again in the future! Sincerely, Mark Stein, General Manager

October 26, 2014

Great Car Purchase Experience Had a wonderful experience with Dan Barlo. He was helpful, friendly, and patient. He gave us a fair price and we got the deal we were looking for. We More

by Jenn0506
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Borlo
Oct 27, 2014 -

Kerry Toyota responded

Jenn, on behalf of our dealership, I sincerely thank you for taking the time to write such kind words. Dan is a great people person and he strives to create a positive buying experience for every customer. He will be very happy to hear that he was successful in that endeavor. If you have any questions or concerns, please do not hesitate to come see us. Take care! Mark Stein, General Manager

October 24, 2014

Great experience! Car shopping is only fun for a limited time. We were ready to be done when we visited Kerry Toyota and we couldn't be more happy we ended up there. We More

by CBowling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Borlo, Mark Williams
Oct 27, 2014 -

Kerry Toyota responded

Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Dan and Mark’s efforts have made the difference in your car buying experience, and they are a valuable team members, indeed. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need a service, we are more than happy to lend a hand. Take care! Mark Stein, General Manager

October 23, 2014

Quick negotiations. Hate going to car lots, mostly because it takes so long even when paying cash. Had a good experience at Kerry Toyota. Dan Borlo quickly showed us th More

by larry.hoppius
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Borlo, Mark Williams
Oct 24, 2014 -

Kerry Toyota responded

Thanks for the great review! Our staff prides itself on providing fast, efficient and friendly customer service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Dan and Mark assisted you in such a detailed and customized manner. We work very hard to provide each of our customers with a personalized and hassle-free experience. If you have any questions or concerns regarding your new vehicle, please come back to visit us. We are eager to see you in the future. Best regards, Mark Stein, General Manager

October 04, 2014

Terrible Customer Service After the Sale @ Kerry I had the channel rubber trim come off the roof of my 2014 truck. I call service they said stop any time to get the piece ordered. I told them I could More

by BadService123
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service
Oct 07, 2014 -

Kerry Toyota responded

I am sorry you had so much trouble while trying to have the trim piece on your truck replaced. Due to the vehicle being under warranty, there is a process we have to follow to ensure the coverage, so you are not responsible for any charges. We are not able to order the part until a technician inspects the car and can determine the point of failure. At that time, we are able to order the part and have it installed. I know this can be a bit time consuming for you as the customer and I apologize for that. Please feel free to contact me to discuss in further detail at beth@kerrytoyota.com or (859) 371-6436. Thanks, Beth Hamilton Customer Relations Manager

...
172
...