Kerry Toyota

Quick negotiations. Hate going to car lots, mostly because it takes so long even when paying cash. Had a good experience at Kerry Toyota. Dan Borlo quickly showed us th Hate going to car lots, mostly because it takes so long even when paying cash. Had a good experience at Kerry Toyota. Dan Borlo quickly showed us the vehicles that we were interested in without sales pressure. Moved to negotiations and sales manager Mark Williams made the negotiation quick and easy. No back and forth haggling over $100.00. It was the way it should be. More

Terrible Customer Service After the Sale @ Kerry I had the channel rubber trim come off the roof of my 2014 truck. I call service they said stop any time to get the piece ordered. I told them I could I had the channel rubber trim come off the roof of my 2014 truck. I call service they said stop any time to get the piece ordered. I told them I could stop that Thursday after work. So I got there at 6:30 and was told service was CLOSED and they couldn't do anything for me. Whoever I spoke with earlier that week failed to tell me service had different hours than the rest of the dealership. The salesman didn't care about my issue because I wasn't there to buy a car. He looked upset with me because I didn't go away and he went and found the manager. I gave him the trim piece along with my contact info he came out looked at my truck and said I've never seen this happen before and he would have service call me. Service called the next day telling me I could bring my truck back that evening before 5 I told him I don't get off until 5 and the dealer was an hour away. Well then he said we are open Saturday until 2 and Monday nights til 7, that's info I could have used earlier, and I could have a tech look at it then. I asked if you have the part I left with the sales manager can't you order the part? He said a tech has to look at my truck before the part can be ordered to make sure its warranty... I asked why would it be anything else... my truck is a 2014 less than 6000 miles? and hasn't been wrecked! He said the piece was ripped WELL sure... it was flapping in the breeze as I drove down the highway. So second trip was for a service tech to look at my truck which I believe took them an hour to do. My truck came back with only the ignition key so I went in to ask where the rest of my keys were and the counter guy said in the cup holder like I should know that. I walked back out got the rest of my keys and asked the counter guy to put my key back on the key ring. He did. After all this I get an email Thanking my husband for bring in MY truck! I sent an email to the service manager and didn't get a response. I'm guessing he doesn't have a form email for that! More

bought a car My salesman, Daniel Stern, was very helpful and professional. I would definitely recommend him to friends and family. He went out of his way to accom My salesman, Daniel Stern, was very helpful and professional. I would definitely recommend him to friends and family. He went out of his way to accommodate the hours I was available for test drives and to try to locate a second key for me. More

Above and beyond. Our salesman was great. Very helpful and accommodating and had all of the answers to our questions or found someone that would. I'd come back again. Our salesman was great. Very helpful and accommodating and had all of the answers to our questions or found someone that would. I'd come back again. I feel like I got a pretty good deal. More

Good sales guy ... honest and up front. Good experience and offered what I needed. Stayed later to help me. Will recommend others to talk with Daniel. He was a good salesperson who was fai Good experience and offered what I needed. Stayed later to help me. Will recommend others to talk with Daniel. He was a good salesperson who was fair & honest. More

blew me away My name is Doug and I just had to write a review about this place, I live 2 hours away and saw they had a Tacoma online with a little info but no pict My name is Doug and I just had to write a review about this place, I live 2 hours away and saw they had a Tacoma online with a little info but no picture's because they had just got the truck. So I called them and Justin hill answered and I was amazed by his help, he went out and got me all the info I needed on the truck and even took and sent pictures of it to my cell phone (who else would do that for you?) So I drove down there that same day and paid cash for the truck, it was everything he said it was. They even filled the gas tank before I left!! And offered to wash it again. I would recommend this place to anyone. Thanks Justin!! More

Excellent customer service Thank you all so much, you worked with us for hours and hours negotiating but at the end you got us what we wanted. Again thank you so much! Thank you all so much, you worked with us for hours and hours negotiating but at the end you got us what we wanted. Again thank you so much! More

Dan and TR Dan Borlo and TR Miller were great to work with ~ not pushy and listened to our needs. Took the time to get to know us ~ would definitely work with h Dan Borlo and TR Miller were great to work with ~ not pushy and listened to our needs. Took the time to get to know us ~ would definitely work with him again! More

GREAT Brad Simpson was great. Found a nice car at right price. Found the car that I liked and Brad was very helpful. I would buy again from him. The Lincoln Brad Simpson was great. Found a nice car at right price. Found the car that I liked and Brad was very helpful. I would buy again from him. The Lincoln is great. More

Dan was like family We were looking for a used 4x4 and really thought a Toyota would be a good fit for our needs. Our Salesman Dan was helpful without being pushy and le We were looking for a used 4x4 and really thought a Toyota would be a good fit for our needs. Our Salesman Dan was helpful without being pushy and let us take the time to really look over and test drive the truck. He listened to our concerns and helped to get those concerns resolved and was very patient walking us through the entire process. I would definitely recommend Dan to anyone looking to buy a used vehicle. More