Kerry Toyota

Went to get my RAV4 service. Took an 8 am appointment so I could get in and out.... Waited 1 1/2 hours for “regular maintenance”. “Regular maintenance is: rotate tires, oil changes, top off fluids, lube o I could get in and out.... Waited 1 1/2 hours for “regular maintenance”. “Regular maintenance is: rotate tires, oil changes, top off fluids, lube oil and filter...I had to go to the service desk because no one from the service desk came to me. When I went to the desk the guy passed “the buck” to the technicians saying it took so long because 2 people had to look at my brakes. If I would not have gone to the desk...how long would I have waited?????? For the Maintenance piece, people that came in after me left before me. The service person told me so everyone could hear that maintenance could take an 1 1/2 hours on a Saturday. I wonder if how service can be quicker for some people can come after me and leave before me. It is not like I did not have an appointment set 6 months ago ....told me I need front brakes...$300. Told me brakes take another 1 1/2 hour for brakes. Went in at 8, checked out at 11:29....3 1/2 hours. My time is as valuable as anyone else’s More

Assistant sales manager try’s to intimidate customers with his loud gruff talking and deep intense staining. I didn’t like the way he spoke to my wife and I. We both wanted to walk away several times aft with his loud gruff talking and deep intense staining. I didn’t like the way he spoke to my wife and I. We both wanted to walk away several times after he started talking to us. They lied to me about the vehicle I bought and I’ve sent 2 emails to my salesman and I’ve had 0 replies from him. I was told this truck has never been wrecked and that’s not the case. Our salesperson was nice but that assistant used car manager was a bully and his tactics are unnecessary. We were promised more options that the guy who did the paperwork would show to us and I asked for those options and he flat out told us it was to much paperwork for him to do. More

Great shopping buying experience Went to Kerry Toyota with a simple goal of test driving a car we were interested in. We were greeted by Elvis and he made the whole experience comfor Went to Kerry Toyota with a simple goal of test driving a car we were interested in. We were greeted by Elvis and he made the whole experience comfortable. We identified the car we wanted and Elvis quickly put together a presentation to Dave. We made a counteroffer which Dave quickly accepted. On to Finance with Michael and the great experience continued. Thanks for a great day guys. We will definitely look to Kerry for service needs and for the next buying choice for our family. More

Body shop nightmare I sent my Toyota Tundra to Kerry’s body shop. After three attempts to fix my tundra., I have rubbing compound on the bed of the truck and visible sc I sent my Toyota Tundra to Kerry’s body shop. After three attempts to fix my tundra., I have rubbing compound on the bed of the truck and visible scratches from removing the bed liner of the truck. If you need a part time job please use there body shop. For me I am going to have to use small claims to recover the damage Kerry did. More

Brought a new Toyota Highlander The reason we gave the rating that we chose above was because of the excellent service we received while searching for our vehicle as well as working The reason we gave the rating that we chose above was because of the excellent service we received while searching for our vehicle as well as working through the process of making our choice of vehicle. In addition the customer service Representatives we're professional impersonable. The knowledge that they had about their vehicles and about the financing options that were available helped us to make the best decision while purchasing our 2019 Toyota Highlander. Thank you Kerry Toyota More