Kerry Toyota

The sales staff was friendly and helpful from start to finish. Elvis Knezic was knowledgeable and a pleasure to work with. We selected a vehicle that was on its way to the dealership but not actually th finish. Elvis Knezic was knowledgeable and a pleasure to work with. We selected a vehicle that was on its way to the dealership but not actually there yet. Elvis kept us informed throughout the process. More

Terrible sales with bad attitude! Just b/c they have the car that I looked for, they don’t have to act like a jerk! No return calls to let the customers know if they decline or accept the offer!!! car that I looked for, they don’t have to act like a jerk! No return calls to let the customers know if they decline or accept the offer!!! More

Kerry Toyota and their staff were great to work with, especially my salesperson Elvis Knezic. When purchasing a vehicle, you’ll typically interact with no less than five dealer employees. My experience especially my salesperson Elvis Knezic. When purchasing a vehicle, you’ll typically interact with no less than five dealer employees. My experience which each Kerry employee was simple, straightforward, and just plain easy! Elvis ran point every step of the way. More

Not happy with purchase bought a car with a bad record found out that the oil was not changed in like 40 -50,000 miles I don't know how this slipped through the cracks also was definitely in an accident j found out that the oil was not changed in like 40 -50,000 miles I don't know how this slipped through the cracks also was definitely in an accident just was not reported . More

I needed to drive to from Minneapolis to Cincinnati for my father's health issues. While I was there, my car would not start. I had a neighbor trickle charge my battery to see if we could get it to start. my father's health issues. While I was there, my car would not start. I had a neighbor trickle charge my battery to see if we could get it to start. It was a Saturday, and I really needed my car to operate. I called Kerry Toyota. One of the employees said they were booked full, but she put me through to Greg Siegmundt. I explained my situation, and he advised if I could get the car started, he would work me in if I could get it there before 200pm. The trickle charge worked, but we didn't know if the alternator was also involved. I was very worried since the alternators were on back order for 5-10 days. I would not be able to stay another 5-10 days waiting for the part. I took it out to Kerry Toyota. Greg and the other employees couldn't have been nicer to me. They could see I was very distressed. I take care of my 87 year old neighbor in Minnesota, so I really needed to head back by Wednesday. I told Greg I didn't know if it was a battery I needed or if the alternator was involved. He told me that I probably would not have made it to the dealership if there was a problem with the alternator. He said he would check it just in case since I had to drive 750 miles back to Minnesota on my own. So many people, especially car repair places, would take advantage of the situation. They will try to get more money by saying something is wrong when it is not true. I have had this happen to me more than once. Once the battery was changed, there was nothing else wrong. Greg reassured me the alternator was fine. He also applied a 25.00 discount to my bill. I thought that was really nice he did that for me. Also, I asked about jump starting my car since someone told me that jumpstarting my car could lead to computer and electrical issues. Greg confirmed that was correct and only to use a jumper box not jumper cables. He turned a very stressful situation into a happy outcome. I cannot tell you how much I value his honestly and integrity and empathy for my situation. I have had so many bad experiences with companies, especially since Covid. There is just not much customer service anymore. The customer service at Kerry Toyota was outstanding. I would recommend this dealer to anyone who wants an honest assessment of their vehicles problems. We don't know much about the dealers or service centers in Greater Cincinnati and Northern Kentucky, but my husband purchased parts at Kerry Toyota, and he took his Nissan truck to Kerry Nissan for repair information last year. He had a good experience with both, so we decided to take my Toyota to Kerry Toyota for a battery and make sure nothing else was wrong. I am very glad I put my trust in Greg at Kerry Toyota. More

We went here to look for a used car for our daughter and were greeted by a really nice guy, William Unkraut. He was super helpful and supportive, and he is a car guy in his own time, so I totally trusted hi were greeted by a really nice guy, William Unkraut. He was super helpful and supportive, and he is a car guy in his own time, so I totally trusted his opinion and ended up wanting him to help us pick out a car for our daughter. We ended actually finding the car we wanted somewhere else, but only because another dealer had "the car" on their lot...otherwise, we would have definitely purchase from this dealer. More

FANTASTIC experience at Kerry Toyota! They found the perfect vehicle for me and made the process super easy! Everyone who works there is very approachable and knowledgeable perfect vehicle for me and made the process super easy! Everyone who works there is very approachable and knowledgeable More

Always a pleasure to get my car serviced here. Staff is friendly, knowledgeable & good quality as well. The location is clean &well taken care of. friendly, knowledgeable & good quality as well. The location is clean &well taken care of. More

I had noticed an error on the financing of the new vehicle (2021 4Runner) that I purchased on Friday December 11th, 2020. I paid $2,000 that never came off the amount financed. Im very upset with h vehicle (2021 4Runner) that I purchased on Friday December 11th, 2020. I paid $2,000 that never came off the amount financed. Im very upset with how this has been handled. I also called the office twice today, once leaving a message and the other no one answered. This is extremely frustrating and I feel I am being taken advantage of. More