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Kerry Toyota

Florence, KY

4.6
1,806 Reviews

6050 Hopeful Church Rd

Florence, KY

41042

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Showing 1,806 reviews

March 08, 2022

Siempre la atención es efectiva y cordial lo cual es satisfactorio realizar mi mantenimiento en local, donde uno se siente en casa Y sabes que tu vehículo sale óptimas condiciones Gracias More

by FTASAYCO64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Taylor
Mar 09, 2022 -

Kerry Toyota responded

¡Gracias por ser cliente de Kerry Toyota! ¡Agradecemos su apoyo y esperamos su próxima visita!

March 08, 2022

Great service and turn around! Professional staff. Also courteous and hospitable. Would recommend to others anytime. More

by TOMTURCHIANO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Laskey, Elvis Knezic, Dustin Robinson, Erin Canter, Micah Arrowood
Mar 09, 2022 -

Kerry Toyota responded

Thank you for the great review! It means a lot to hear that we earned your recommendation and we look forward to your next visit with us here at Kerry Toyota!

March 07, 2022

Elvis is wonderful, knowledgeable and if he doesn’t know the answer he will find the it. He is not pushy, easy to talk to and work with. More

by THEHEATHS1812
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elvis Knezic, Mike Svach, Jake Jackson, Devin Bruns
Mar 09, 2022 -

Kerry Toyota responded

This is great to hear! Thank you for coming to see Elvis and the team! - Kerry Toyota

March 06, 2022

Now I been having problems with keys say key low battery tried both keys and same thing !!! More

by STEVENKINMAN1961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Taylor , Carl Taylor
Mar 07, 2022 -

Kerry Toyota responded

Hi Steven, thank you for sharing your concern. I would like the opportunity to step in and assist where needed. Please contact me at your earliest convenience. Thanks, Customer Service Team - - 859-371-3939 ext 301

February 28, 2022

purchased 2010 chevy suburban. on way home service engine light came on and then i noticed oil pressure was only 25 pounds going 70 mph. pulled off checked oil and it had oil in More

by HOLLYDDL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Schmidt, William Langford, Ryan Naviaux
Mar 01, 2022 -

Kerry Toyota responded

Hi Holly, thank you for taking the time to share your review. I am sorry to hear about your issues with your vehicle. I have shared your review with the management team so they can look into the matter. The repair order does show the 5w-30 oil was used during the service so I am unsure how the incorrect oil was used. Typically the oil would not cause the valve to go bad. Please feel free to contact our team to discuss your concerns. Thanks, Kerry Toyota Customer Service Team. (859) 371-3939 ext 301

Mar 07, 2022 -

HOLLYDDL responded

Thanks for getting back to me. Well according to our test it was a thinner weight oil. and once i put 5w-30 oil pressure was fine and has been since been running the car. if you said your service department put 5w-30 in maybe the quality wasn't very good. all i am telling you since i changed the oil and used correct viscosity oil pressure has been normal and running fine.

February 27, 2022

Professional, helpful, pleasant… everything wanted in a service experience. Would encourage others to use this facility. Thanks! More

by JUNE.ENDICOTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Crowe
Mar 01, 2022 -

Kerry Toyota responded

Thank you so much for the kind review! It's truly our privilege to serve you and we look forward to your next visit with us here at Kerry Toyota!

February 25, 2022

Terrible purchasing experience。 stay away, and don't believe what they said。 They told you they have car available but when you call them ,no response。 More

by Edward
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Elvis Knezic
Mar 11, 2022 -

Kerry Toyota responded

Thank you for reaching out, Edward. We'd like the opportunity to get some more details about your experience. If you could please contact our Customer Service Team at 859-371-3939 ext 301, it would be greatly appreciated.

February 24, 2022

My card was in for standard service. Oil change, tire rotation etc. Service was very good. Only issue I had was when my car was brought back after service they had my car parked almost o More

by LYNDEL.KERANS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
cannot remember persons name at counter
Feb 25, 2022 -

Kerry Toyota responded

Thank you for bringing this to our attention. We will address your concern with our team to make sure this doesn't happen again. If you have any further feedback, feel free to reach out to our team.

February 23, 2022

This is my second vehicle I have bought from Kerry Toyota. Dewey my salesman was excellent. He answered all my questions. And my car was delivered exactly the day he told me. More

by KENNETHRIDIMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dewey Cottingham, Mike Svach, Micah Arrowood
Feb 24, 2022 -

Kerry Toyota responded

Thank you for trusting the Kerry Toyota team with your loyal business! We're happy to hear Dewey made your most recent experience a great one and we hope you enjoy your new vehicle. Take care and thanks again!

February 22, 2022

Great at communication and details relating to all maintenance performed as well as potential problems. More

by mgib19760
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Canter, Carl Taylor
Feb 23, 2022 -

Kerry Toyota responded

Thank you for your rating! We appreciate you as a customer at Kerry Toyota!

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