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Kerry Toyota

Florence, KY

4.6
1,825 Reviews

6050 Hopeful Church Rd

Florence, KY

41042

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Showing 1,825 reviews

March 18, 2022

Your counter associate is terrific but the quality of work on my vehicle was disappointing. I had a recall service and when they re-installed my headliner it wasn’t done properly. Now I have to go back t More

by Ccherne56
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Carl Taylor
Apr 01, 2022 -

Kerry Toyota responded

We're disappointed to hear about this and assure you that we take this feedback seriously. We'd like to help resolve this and improve your experience. Please reach out to us at your earliest convenience. Thank you, Customer Service Team - - 859-371-3939 x301

March 17, 2022

Always very customers friendly staff and environment. Kevin is always honest and upfront about the time service will take. More

by SUNDWN8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Taylor
Mar 17, 2022 -

Kerry Toyota responded

Thank you for the wonderful review! We're honored to have you as a Kerry Toyota customer and look forward to your next visit!

March 14, 2022

Micah and his team were wonderful. They were totally upfront and helpful when I had questions and most importantly concerns. More

by schwachter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Svach, Micah Arrowood, Brian Haywood
Mar 14, 2022 -

Kerry Toyota responded

It means so much to hear this! Thank you for leaving Micah and Kerry Toyota your five-star review!

March 12, 2022

I never appreciated Toyota dealership until I bought another brand and the service was so awful I wrote them and used your dealership as how to run a successful dealership More

by LMKNIPPER
Recommend Dealer
Yes
Employees Worked With
Erin Canter, Carl Taylor, Jason Crowe
Mar 14, 2022 -

Kerry Toyota responded

We are so proud to hear that you had such a great time working with our team at Kerry Toyota! Thank you so much for your kind words.

March 11, 2022

Met with Dewey Cunningham to discuss purchasing a new Tacoma. They had no vehicles in stock. Not a single new Toyota vehicle was on there lot. He gave me a very low trade in offer on my vehicle. And show More

by Fordowner86
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dewey Cottingham
Mar 28, 2022 -

Kerry Toyota responded

Thank you for you sharing your experience. Since COVID, inventory has been low and we are now reserving vehicles for customers. We do require a $500 deposit to hold the vehicle. I understand if you did not want to put the money down and how it can be inconvenient to have to order your vehicle. I am happy to hear you were able to find a truck at another dealership. We wish you well with your new vehicle.

Apr 01, 2022 -

Fordowner86 responded

Does not excuse your pushy sales tactics, or your salespersons idea of customer service. I will run into him out and about. And he and I will have this conversation at an appropriate place and time.

March 11, 2022

I had a starting problem with my Tundra and they fixed it at no charge even though warranty had expired More

by DONALDLIVINGSTONW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Cady
Mar 11, 2022 -

Kerry Toyota responded

We're so glad we were able to assist you! Thanks for the great review and please don't hesitate to reach out if we can be of service again in the future! - The Kerry Toyota Team

March 09, 2022

Service adjuster very nice and helpful and truck was finished sooner than expected and it was great experience More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Think it was Ben on Saturday morning
Mar 09, 2022 -

Kerry Toyota responded

We're so happy to hear this, Ron! Thank you for the great review, from all of us here at Kerry Toyota!

March 09, 2022

Kerry Toyota is always professional, fast and always a great experience. Thank you, Kerry Toyota More

by NICKYHAMBURG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Taylor, Jason Crowe
Mar 09, 2022 -

Kerry Toyota responded

Nicky, we appreciate your review! Thank you so much!

March 09, 2022

We were very pleased with our service at Kerry Toyota. We have been looking for a used car. We found one online. The staff at Kerry Toyota responded to us. They. brought the car to us for a test driv More

by DANOFKY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Langford
Mar 10, 2022 -

Kerry Toyota responded

It means a lot to us to hear that your visit earned us five stars! Thank you for coming to Kerry Toyota!

March 08, 2022

Friendly and easy staff. Quick work and had a nice waiting room also for customers. More

by INFANTRY11BW25
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Sears
Mar 08, 2022 -

Kerry Toyota responded

Thank you for reviewing your recent visit with the Kerry Toyota team! We hope we have the opportunity to serve you again in the future!

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