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Kerry Toyota

Florence, KY

4.6
1,826 Reviews

6050 Hopeful Church Rd

Florence, KY

41042

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Showing 1,826 reviews

May 26, 2022

My trust level for here has gotten lower. A year or two ago I was told I had seepage. Last visit before this one (I believe) guy said my car was ready and no issues. And I asked so I no longe More

by FREY4
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carl Taylor
May 27, 2022 -

Kerry Toyota responded

We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please give our service manager Jason a call so we can work towards a solution. Thank you and have a great day.

May 27, 2022 -

FREY4 responded

There is really no solution except to do the little things to keep a loyal customer. I will definitely be back because my car has been serviced there since bought. I trust Carl and thank him for his honesty...as in, wipers just needed to be wiped off.

May 26, 2022

Excellent follow through and response to my questions and concerns regarding the ongoing electrical issue More

by JJ2270
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Canter, Carl Taylor, Jason Crowe
May 27, 2022 -

Kerry Toyota responded

Hi, your wonderful feedback and rating mean a lot to us.

May 26, 2022

A good place to do business Very polite Rasonably priced Very quick service Did not have to wait long Would go back anytime More

by willrichardson1941
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Canter, Carl Taylor, Jason Crowe
May 27, 2022 -

Kerry Toyota responded

Hi, your wonderful feedback and rating mean a lot to us.

May 26, 2022

Drove over 4 hours after finding a beautiful 2021 Lexus on line. Our sales person, Bryce Briggs was the best and came in on his day off to help us complete our purchase! Had great service! Kerry Toyota eve More

by CK2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Marsh, Jeremy Schmidt, Bryce Briggs
May 27, 2022 -

Kerry Toyota responded

Thank You for the kind comments about our team and this great review! We hope you are enjoying your new Lexus!

May 25, 2022

They were very friendly and knew exactly what was going on. Will be returning there More

by DCB6981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Cady
May 26, 2022 -

Kerry Toyota responded

Hello, thank you for sharing your positive experience!

May 25, 2022

Good communication from staff and quick to answer questions regarding cost, service time and future needs More

by acorn88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Canter, Carl Taylor, Jason Crowe
May 26, 2022 -

Kerry Toyota responded

Hi, thank you so much for the positive review!

May 24, 2022

Great service at Kerry Toyota, recommend to all my friends and family. They are the best!! More

by SWAMPYMARSH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Canter, Carl Taylor, Jason Crowe
May 24, 2022 -

Kerry Toyota responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 24, 2022

I bought my 2016 Toyota Sienna from Kerry Toyota and have had it serviced throughout the years there, too. Recently, I bought a used 2011 Nissan Pathfinder from Kerry Toyota. It had a few issues once I dro More

by Heather M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Simpson and Nicole in service, Mark Williams
May 24, 2022 -

Kerry Toyota responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We sincerely value your business and look forward to your next visit!

May 24, 2022

The staff at the dealership are always friendly & the areas to sit are always clean. You are given a choice of 3 areas to sit, which is always nice. There are always drink & snacks available free of char More

by AJRN04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Canter, Carl Taylor, Jason Crowe
May 24, 2022 -

Kerry Toyota responded

Thank You for the kind comments about our team and this great review!

May 24, 2022

Quick appointment times. Fixed to my satisfaction. Same day drop off and pick up for head light and fog light replacement. More

by cindyjohnson68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Taylor
May 24, 2022 -

Kerry Toyota responded

Hello, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

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