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Kerry Toyota

Florence, KY

4.6
1,826 Reviews

6050 Hopeful Church Rd

Florence, KY

41042

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Showing 1,826 reviews

June 21, 2022

Customer service was very busy and only had 2 people working the customer service desk. My vehicle was done and I finally went up after 25 minutes to get in line since they hadn’t came and got me for my More

by JHENSLEY24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Canter
Jun 22, 2022 -

Kerry Toyota responded

JHENSLEY24, We are disappointed to learn of your experience here but will take this opportunity to improve.

June 21, 2022

My service experience was good. The service representative was friendly and helpful. The waiting room was comfortable and clean. The service was done in a timely manner and I was co More

by DNH1
Recommend Dealer
Yes
Employees Worked With
Erin Canter
Jun 22, 2022 -

Kerry Toyota responded

DNH1, Your satisfaction is important to us, so we want to sincerely thank you for choosing Kerry Toyota and we hope to see you again soon!

June 21, 2022

Friendly service was provided promptly. All my questions were answered. The waiting area was great! More

by Rjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
Jun 22, 2022 -

Kerry Toyota responded

Rjr, thank you for sharing your positive experience!

June 21, 2022

Dealership has bought back our Two previous leases early and We feel like spoiled customers More

by Hershel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dewey Cottingham, Justin Miley, Mike Svach, Mike Fayson
Jun 22, 2022 -

Kerry Toyota responded

Hershel, thank you for your kind words and this wonderful review! We sincerely value your business and are happy to have you a part of the Kerry Family.

June 21, 2022

Great service and on time. I Will come again for my cars service. Best regards More

by Regatas89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Canter
Jun 22, 2022 -

Kerry Toyota responded

Regatas89, thank you so much for the positive review!

June 21, 2022

The staff are Friendly, and it has a great waiting area. You can sit quietly, or grab a drink or snack. More

by dylansmomp08
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg
Jun 22, 2022 -

Kerry Toyota responded

dylansmomp08, thank you for your kind words and this wonderful review!

June 21, 2022

I had to pay for my battery when my lease was extended due to no cars being on the late. Which was completely ridiculous. More

by whit8202
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Fayson
Jun 22, 2022 -

Kerry Toyota responded

Whit, thank you for bringing this matter to our attention. We do apologize and will be looking into this.

June 20, 2022

Service department stinks they are rude and I will never buy another car from Kerry More

by FROGGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Crowe
June 20, 2022

Helpful staff and very knowledgeable. The customer care agent went out of her way to help find discounts and coupons applicable to our situation. More

by jeffcstjohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon?
Jun 20, 2022 -

Kerry Toyota responded

jeffcstjohn, Thank You so much for your kind comments about our team and this wonderful review!

June 20, 2022

The extended warranty was supposed to be turned over when we bought the vehicle and the oil change should have cost nothing. More

by DUNN.Gilbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Fitch
Jun 21, 2022 -

Kerry Toyota responded

Thank You for this great review !!

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