Back

Kerry Toyota

Florence, KY

4.6
1,826 Reviews

6050 Hopeful Church Rd

Florence, KY

41042

Directions

By Type

Showing 1,826 reviews

June 25, 2022

Service was performed within the time they promised. My service provider was courteous and informative. Overall a great experience. More

by MBGIESEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg
Jun 27, 2022 -

Kerry Toyota responded

MBGIESEY, Thank You for the kind comments about our team and this great review!

June 25, 2022

Service was good ,only issue was dent In left rear quarter panel,It was not shown on preservice walk around,Still Service Manager refused to do anything about it,This was unusual for you guys More

by NJD1938
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Manager
Jun 30, 2022 -

Kerry Toyota responded

NJD1938, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We will look into this.

June 24, 2022

I was treated to friendly service and my car was fixed for my purposes and reasonably. More

by DEBBIE36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Canter, Carl Taylor
Jun 24, 2022 -

Kerry Toyota responded

DEBBIE36, Thank You so much for this great review!

June 24, 2022

Pleasant ,courteous ,great, availability, good service,honest, cooperative, caring, well mannered, timely, participation, likable,knowledgable More

by CTUTTLE56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Canter
Jun 27, 2022 -

Kerry Toyota responded

Hi, thank you so much for the positive review!

June 23, 2022

Easy people to work with. Despite having no cars to test drive, I felt secure in ordering my new hybrid Sienna because of their explanations and information. More

by VICTORIA.BERNARDINI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Robinson, Micah Arrowood, Mike Fayson, Chris Schweitzer
Jun 24, 2022 -

Kerry Toyota responded

VICTORIA.BERNARDINI,, we are very happy we could provide you with a positive experience!

June 23, 2022

No follow up from the agent when they did the service that it was complete and what they did. Also no follow up on the screech. More

by mark.kathman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who was involved. No communication, Erin Canter, Carl Taylor, Jason Crowe
Jun 24, 2022 -

Kerry Toyota responded

Hi, thank you for bringing this matter to our attention. We will use this as an opportunity to improve.

June 23, 2022

On time , work well done , excellent customer service and car return very clean. Happy customer More

by genaro4moreno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Canter
Jun 24, 2022 -

Kerry Toyota responded

Hello, thank you for sharing your positive experience!

June 23, 2022

While using this dealership for over 6 years I have had no issues with them. If something doesn't seem quite right they will make amends. More

by brankin55
Recommend Dealer
Yes
Employees Worked With
Carl Taylor
Jun 24, 2022 -

Kerry Toyota responded

brankin55, thanks for your praise and kind comments about our team.

June 23, 2022

Offered excellent service and everything was on time they did a great job very pleased with the rep who I doubt but in the job they did on my More

by KATHY.KLARE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Canter
Jun 24, 2022 -

Kerry Toyota responded

KATHY.KLARE,we're so glad that we were able to go above and beyond your expectations!

June 22, 2022

I received quick and thorough service despite me arriving 30 minutes late. Thank you Kerry Toyota!! More

by Customer#1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Canter
Jun 23, 2022 -

Kerry Toyota responded

Hello, thank you so much for the positive review!

...
117
...