Kerry Toyota
Florence, KY
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Ryan made the buying process easy and enjoyable. Ryan listened to what we wanted and needed in our next purchase and found what we were looking for. Ryan listened to what we wanted and needed in our next purchase and found what we were looking for. More
Avoid this dealership at all costs! ! I bought a used 2019 Expedition only to find out it was in poor condition. It needed motor work (cam Phasers, new turbos and rear struts and brakes ! I bought a used 2019 Expedition only to find out it was in poor condition. It needed motor work (cam Phasers, new turbos and rear struts and brakes were bad also. After arguing with them for a week and my so called free 6-month warranty saying it was preexisting and would not cover anything, they agreed to do the motor work. They said the other was normal wear and tear on a 100k vehicle. The brakes started pulsating and when you would hit a fairly sized bump, it would throw the truck towards the opposite lane or towards the ditch which is totally unsafe, but they do not care! So, I have to fix this before i can drive it anymore. I understand normal wear and tear, but leaking struts is a safety concern and should have been caught before being sold. They don't care, they got my money, they said they do a thorough check of the vehicle before putting it for sale. Yeah Right!! LIES!! They kept my truck for almost 3 weeks! I've learned a lesson. I spent $30,000 for a junker that i personally have to put in another $2,000 to drive and feel safe! Stay Away!! salesman Bill Langford was good, used car manager Mark Williams, told me when I drove off the lot they washed their hands of it, which I told him that was pretty crappy to say, another used car manager was Jeremy Schmidt, who finally decided to at least fix the motor issue, said and I quote "brakes and shocks fall under preventative maintenance and are fine to operate a long time" I sent 2 emails to Chris Mitchell and he never responded to me personally or acknowledged he received my emails. What happened to a happy customer? I just wanted a safe and reliable vehicle to enjoy and run into this. I think you should really check over your used vehicles a little better and treat your customers with a little more respect. I drive a semi delivering Hazardous materials and I take safety very seriously. Shame on Kerry Toyota.!! I can't believe what a person has to go thru after spending a good chunk of change. More
Kerry toyota is the only dealership we have found where the staff is honest, not pushy, and care about the customer even after the sale. the staff is honest, not pushy, and care about the customer even after the sale. More
Heard about Ryan from a coworker and decided to give him a call about buying a car. Went in and test drove the vehicles I was interested in and decided on a Camry. Ryan was a big help in the buying process a call about buying a car. Went in and test drove the vehicles I was interested in and decided on a Camry. Ryan was a big help in the buying process and letting me know my choices and options. I would definitely recommend buying a vehicle from Ryan and the Kerry Toyota staff. More