Kerry Ford, Inc.

I purchased a certified 2009 Saturn Vue from this dealership. Upon driving it home, the brakes started grinding. I had to drive it 45 miles back to the dealership who then turned the rotors since the dealership. Upon driving it home, the brakes started grinding. I had to drive it 45 miles back to the dealership who then turned the rotors since they are obviously wearing down. They refused to even fill the gas tank for me since I had a 90 mile round trip drive to get this fixed before it reached my driveway for the first time. They also forgot to take the down payment even though they marked on the signed paperwork that they were given the check. So they then call up in arms and worried someone is going to lose their job and insisted on us giving them a credit card over the phone instead of mailing a check because they needed it immediately.......of course they did, we already had paperwork stating they took the down payment along with the invoice total - the down payment. I drove the car to Georgia. After parking it at my hotel, the next morning I woke up to go to the business I was doing a sales call for and the car wouldn't start. Nothing was being charged, the lights were not left on........the battery was dead. I had to get it jump started and took it to the nearest GMC dealer that could look at it. They looked in the system and said according to the GM system, your car is not certified. Hmm, that's odd now isn't it? I had the paperwork from the dealership along with the certified sticker that was in the window to account for it being certified. Since it wasn't in the system, I called Kerry to ask them what was going on. They claimed it was certified but it hadn't got put in the system yet and they "guy" who does that was on vacation. After bickering back and forth with them, they said it wouldn't cover the battery anyway because it was a wear item. I asked if the battery was tested when it was supposedly certified. They said it should have been. So to make a long story short, Delma (GM of some sort----it seems everyone there claims to be a manager) said they would reimburse me the amount of the service call for the battery. I called and left messages and faxed 2 other times when I returned to Ohio and Delma never answered my multiple requests. After calling in 3 times on one of the days, he answered the phone and I asked how he wanted to proceed. He said "you can just bring in the receipt and we will refund you" so I said fine, how does this Monday between 12 and 1pm sound? He said "fine." I just took the car with the battery receipt in at 12:30p 3-25-13 (Monday) and Delma was not there, instead one of the other numerous GM's was there named DJ. He said he knew nothing of it and hadn't heard anything about any problems with a car. Which was strange since I have been down there so many times and worked with over 6 people in that building regarding everything. I said that the reimbursement of this battery service is to avoid a possible law suit. DJ then got very rude and said "then have your lawyer contact mine!" I said may I get his name and number? "He'll know what to do!" DJ yelled. Then he went on to say that he wasn't going to deal with me since I mentioned avoidance of a law suit. I never got mad. I never yelled. I just asked why I had made a plan to come down there at that exact time to collect my check and they were rejecting me and not willing to get in touch with Delma. Well, now I have yet another wasted trip to that dealership and more money out of my pocket from false promises they have made due to their mistakes. They are beyond unprofessional. I can see why many people think badly of car sales people........because of people and dealerships like this. Here is a list of issues we have had: (Bought the car at nighttime so things were dark and unfortunately the car had many flaws they covered up and the clause that we were told not to worry about since it was CERTIFIED didn't matter that stated "Purchaser buys car as is.:" rotors rust broken luggage rack windshield chipped in 3 different areas (Again, all of this wasn't possible to see at night which I regret not thinking of) battery failed (Service people from another dealership fully recharged the battery and tested it and said it failed on their test receipt) Tons of scratches that instead of buffing out they just streaked touch up paint across (And sometimes missed since they couldn't paint a straight line) No floor mats XM radio doesn't work --- couldn't be activated (They said don't worry, just call XM and they'd fix it........right?) Do yourself a favor. Avoid this dealership. I didn't get a lemon, I got a used car......and it came with promises and certifications and guarantees that they won't support or hold up to on their end. I understand it is used, I don't understand why we were treated with disrespect, deceit and threatened with our own paperwork when we tried to return it within 3 days as per the guarantee for a CERTIFIED car. As it turns out the 3 day guarantee is to trade, not for return. More

I found Kerry Ford to be extremely dishonest. I spoke with a salesman on the phone and was quoted a price for a pre owned car that I saw on the Internet. The person I spoke to said that his manager agr with a salesman on the phone and was quoted a price for a pre owned car that I saw on the Internet. The person I spoke to said that his manager agreed that the deal was solid as I did not want to make the 45 minute drive to Kerry Ford for no reason. When I showed up at the dealership, the phone salesman agreed that we had made the deal yet his manager told me that "he just answers the phone, he had no right to make you that deal.". They seem to tell you anything to lure you in and then are not good for their word. I would not suggest dealing with the dishonest people at Kerry Ford. More

My salesperson was awesome! I had a great experience and would definitely recommend Kerry Ford to anyone. I'LL send everyone to see Greg Lee! would definitely recommend Kerry Ford to anyone. I'LL send everyone to see Greg Lee! More

I recently bought a new ford flex and could not have ask for an easier no pressure sales men and the mangers where the best I have worked with!! Really recommened this dealership for an easier no pressure sales men and the mangers where the best I have worked with!! Really recommened this dealership More

The sales rep was fine. He didn't pressure. We had to attempt to drive 3 separate Ford Focus because the first 2 had dead batteries. They attempted to get a "jump box" to get the cars started, but that attempt to drive 3 separate Ford Focus because the first 2 had dead batteries. They attempted to get a "jump box" to get the cars started, but that didn't work. So we ended up driving a 3rd vehicle just to try one out. I felt really bad for Cody. At the same time, how do you expect him to sell cars that won't start? We will buy somewhere else. More

Tom was very friendly and very helpful in finding me the car I wanted and in my price range!! I am happy with the service I got. Thank You car I wanted and in my price range!! I am happy with the service I got. Thank You More

Sold me a lemon with in one week of having the vehicle it needed all of the universal joints replaced, new catalytic converter, serpentine belt and a/c heat malfunctioned. No one cared that any of this was w needed all of the universal joints replaced, new catalytic converter, serpentine belt and a/c heat malfunctioned. No one cared that any of this was wrong and they do not keep promises when I bought vehicle they said oh don't worry if it goes wrong we will fix it. yeah they didn't fix anything but catalytic converter and that is because it had an epa recall and they had no choice. Now 2 months later brakes on all 4 wheels are shot, windshield wipers malfunction and there is a squeak in the axle. Terrible people terrible product terrible service. More

I purchased a vehicle a 1996 Chevrolet Express 1500 Van. I used my credit card and wrote a check. I was expecting a deposit from both the VA and Social Security. They did not come through. When I realized t I used my credit card and wrote a check. I was expecting a deposit from both the VA and Social Security. They did not come through. When I realized this I called immediately, trying to work out a solution. Meanwhile, the day after I purchased the vehicle, it broke down. I had it running again and took it to Kerry Ford to speak to Justin, the finance manager. He told me they would be taking the vehicle and keeping it there. We were told to wait until the 'general manager' arrived. A woman came to the table where we were told to wait. She stated that we needed to take the vehicle or 'kerry ford would tow it off at our expense' We took the vehicle home. Within two days the transmission began to slip to the point of only running in second gear. The next day the vehicles engine threw a rod, making it completely inoperable. We spoke to the real General Manager Art Henderickson, he told us that they would not take the vehicle back and they would be 'calling the police.' When I asked if I could work something else or return the vehicle and get back our $1000 Mr. Henderickson said, 'You can go F*** yourself and I'll see you in prison.' I then contacted the owner of Kerry Ford, Doy Baker, we had a discussion and he said that I could return the vehicle and get back our money. I again spoke to Art Henderickson and told him the vehicle had to be towed, due to it being inoperable. A tow truck arrived, hooked the vehicle and began to pull it onto the truck. after about a foot, the transaxle snapped throwing rust everywhere. We were told by the mechanic that if that had happened on the road it could have thrown the wheel off, possibly killing us and our four children. Kerry Ford took receipt of the vehicle and told us if we couldn't be there by 5pm we would have to wait. We called the next day and spoke to Art, Justin and Doy Baker all of whom said that they would be keeping our money due to 'damaged and taxes.' and they said 'they would see me in prison' More

This dealer is one of the WORST I have ever visited. I took my 2003 Cobra in for service, a simple oil change and rotate. While it was there one of the mechanics who I was told was new scratched my car be took my 2003 Cobra in for service, a simple oil change and rotate. While it was there one of the mechanics who I was told was new scratched my car because the rack was not set right. Rather than tell me this they tried to cover it up with touch up paint! The service manager Adam refused to do anything and said there was no proof they did it. He tried to offer a free service on my next visit, but I will never get the car serviced there again!. I went back shortly after to pick up a part I had ordered (new shift knob) and found out from the parts guy that they had indeed tried to cover up the damage with touch up paint, he knew because he was the one who gave them the paint!!! There is a whole twitter page dedicated to these crooks; #kerryfordsucks More

I had a horrible experience with Kerry Ford and was outraged at the poor customer service I got. After contacting managers, leading to an employee being fired, I was put in touch with Bev Mills and Tom outraged at the poor customer service I got. After contacting managers, leading to an employee being fired, I was put in touch with Bev Mills and Tom Frede. They both did a good job of turning my experience around and putting me in a car. Tom even came in on his off day to be there for the signing to get me into the car. He also spent a half hour or so sitting in my new car with me, thoroughly explaining all I needed to know (about 4 wheel drive, etc). Bev is friendly and knowledgeable and they were both able to diffuse the bad situation by offering apologies and good customer service. I'm sorry to say but I still would NOT recommend Kerry Ford, BUT Bev Mills and Tom Frede are great and seem to be the only honest people working there. IF you shop Kerry Ford, ASK FOR THEM! More