Kerry Ford, Inc.

Love Kerry AutoMall Will definetly recomment to others!!!!!! Love my 2016 Buick Encore great prices and great salespeople Rick McDaniel and Greg Lee. They treated me with the utmost respect and gave me the best Love my 2016 Buick Encore great prices and great salespeople Rick McDaniel and Greg Lee. They treated me with the utmost respect and gave me the best deal I could find anywhere and I priced 3 other dealerships. They are great!!!!! More

HORRIBLE DEALERSHIP!!! This is by far the worst dealership you could ever go to! I have never felt more screwed over in my life! They whole place is crooked! I purchased This is by far the worst dealership you could ever go to! I have never felt more screwed over in my life! They whole place is crooked! I purchased an extended warranty on a used vehicle I bought from them. I recently traded this vehicle into a different dealership to purchase a new one. They will not reimburse me for the extended warranty now. Claiming it was a 2 year warranty and its 1 month past that date.. They tried to jack the price of the vehicle up on me as well. Then I told the salesman it was online for about $5K cheaper than what he was trying to stick me with! They also told me that they got the tags switched over from the truck I traded in and I was good to go. They said its all taken care of and you don't need to do anything else. Well 6 months later I got pulled over and my tags came back to my old vehicle. Took awhile explaining this to the cop... So they lied about taking care of that also. I felt terrible after I purchased the vehicle and learned a lesson for sure! NEVER purchase a vehicle from Kerry!!! More

NOT HAPPY WITH THIS DEALERSHIP It was not a typical dealership that will take care of you. I didn't feel very welcomed, and I had to ask for a lot of information that I never got. T It was not a typical dealership that will take care of you. I didn't feel very welcomed, and I had to ask for a lot of information that I never got. Titus (or Tytus) was my sales rep and he was wonderful and took care of me. The sales manager, Emanuel, was awful. He played the "sales" games and tried to trick me a lot. He would try to sell me the car based on my loan principal and term (which is between my bank and me, aka not his business). He also tried to sneak in a bunch of hidden fees at the end and he tried to tell me that it was just the usual taxes and title. I told him he was wrong and that I wanted to see a break-down of all the fees, and he came back and said he wiped the fees off (and it was over $300 cheaper). I asked him what fees he wiped off and he named a couple random things and changed the subject. He also tried to lie to me at the beginning as a sales tactic. I went to see the car, and I asked for all issues and paperwork from when they bought and inspected it and I was told they didn't have anything on it. I took it to another dealership the next day for an inspection and there were several things wrong with it. When I brought this up at the beginning of negotiations asking that they discount the car the cost to fix only the biggest issue, Emanuel told me that they car was already discounted lower because of the issues it has. I just looked at him and was like, "okay so you knew there were issues with it and that is why it has a lower price?" and he of course backtracked and changed the subject, because I had him in a corner and it is illegal to withhold information of the known issues with the car. Basically, it was like because I am female I have dummy written on my forehead. I bought the car, because I had done my research and knew what I was getting into, but I do not appreciate being treated like a moron and being lied to. I have been to plenty of dealerships that are honest and upfront with you and I would choose any one of those dealerships over this one for my business in the future. I gave it two stars because if you are a knowledgeable consumer, and you know what you are getting into, you will be able to deal with all of this. Like I said, I did buy the car. However, if you are unsure, or you havn't had the vehicle checked out yourself, don't bother with Kerry Ford . More

Follow Up Care Sales experience was smooth and staff friendly. Follow up care is such an important need and extra protection Value Guard was right up our alley! Sales experience was smooth and staff friendly. Follow up care is such an important need and extra protection Value Guard was right up our alley! More

I BOUGHT MY LEMON AT KERRY FORD.THSERVICE MAKES ME PUCKER!! The service and after sale experience was and is a nightmare!!!!!!! My Ford Focus has had major issues with the clutch/transmission system. Five we The service and after sale experience was and is a nightmare!!!!!!! My Ford Focus has had major issues with the clutch/transmission system. Five weeks to get the part and another five plus weeks to get it installed. The car issues aside, the service department all the way up to Art the GM have talked out of both side of their mouth. BUYER BE WARE!!!!!!!!!!!!!!!!!!! I BOUGHT MY LEMON AT KERRY FORD....AND KERRY FORD SERVICE MAKES ME PUCKER!!!!!!!!!! More

Best Experience Ever! Flint was exceptional! We came in to downsize from our Explorer to a Fusion and our goal was to have a cheaper payment. We were upside down in our Explorer but Flint still We came in to downsize from our Explorer to a Fusion and our goal was to have a cheaper payment. We were upside down in our Explorer but Flint still treated us like gold and figured out how to lower our payment $100 per month! We're very happy and everyone we spoke with did a great job! More

A Frustrating Experience Nice salesmen and responsive sales managers. Unfortunately, the helpful attitudes come to a quick end once their policy and business practices come i Nice salesmen and responsive sales managers. Unfortunately, the helpful attitudes come to a quick end once their policy and business practices come into play. Let me also state that I do not believe "the customer is always right." This review is simply my perception of how Kerry Ford handled my specific situation. I stopped by Kerry Ford to checkout a $9,000 used vehicle which had been on their lot for almost 15 months (per the CarFax report). I loved the car and was interested, but after the test drive I found a massive oil leak at the top of the motor. I told the sales rep and his manager that I couldn't make any buying decisions that day, because I needed to do some research and talk to a mechanic about the oil leak. I did exactly this, and two days later had educated myself about a failed vacuum pump which carried a $400 parts cost and was billed at 4 hours of labor (including dropping the transmission). I called my sales rep and told him that at $900 to repair the oil leak I wasn't going to be able to make a very good offer. He acknowledged the concern and asked me to come into the dealership. This is when the real aggravation began. I was asked to come back to the dealership (an hour drive) at least a dozen times in the course of a day, and told by my sales rep and his sales manager that the dealership does not negotiate over the phone or email. It took me a half dozen phone calls and eventually an email escalated to the senior sales manager (James Ashurst) to finally have my offer denied. Up until that point, the only answer I received was to "come back to the dealership so we can talk about it." I don't know about you, but I have a job, 3 kids, an exhausted pregnant wife, dance class, soccer practice, and little-to-no spare time. I already knew what my best offer could be to make the car worth buying, and I laid out all my cards for their team to review. Unfortunately, the practice at Kerry Ford is to reject all communication until you show up in person. I worked in the retail auto industry 10 years ago, and I understand the "four square" sales tactics, "what do you want your payment to be?" etc. The problem here, is that I was making a cash offer and had no reason to return to the dealership without a cashiers check in hand to buy the car. Kerry Ford needs to figure out the modern world, give their team members email addresses (only managers get an email), and learn to work remotely with customers in a position to make a direct offer. At this point, I doubt these guys will sell me the car, but if anyone had bothered to ask me if I could sweeten my offer, I would have told them that I liked the car enough to consider it. I can't make another offer today, because I don't have the extra money, but give me two or three weeks. If the car is still sitting around the lot, then maybe I'll revise my position and attempt to strike a deal. But... I won't be setting foot in the dealership without a signed cashiers check in-hand, so don't even try to ask me to "come back in." Then, the funniest thing happened. I posted this same review on Google Reviews, and DAYS after posting it, James Ashurst attempted to "make things right" by commenting on my review and asking me to contact him at my earliest convenience, which I had already done. Good try, James, but you already sent me an email IN ALL CAPS, letting me know that you weren't interested. But that was a good effort to CYA. Also, I gave you my phone number so that you could reach out to me. If you actually want to make things better, call me, and apologize for real. More

They really care!! Thank You Flint!! It was a wonderful experience, our sales gentleman Flint Herold has got to be the best salesman we have ever seen! Me and my husband came in and were It was a wonderful experience, our sales gentleman Flint Herold has got to be the best salesman we have ever seen! Me and my husband came in and were treated with the utmost respect. Actually we were completely surprised by how we were treated!; we came in looking at used trucks and ended up with a new 2015 F150. We have bought many cars and know that dealers typically make more money on used cars and our salesman Flint showed us options on several used trucks and finally a brand new truck. I had never considered a new truck because I thought we couldn't afford it! Flint took the time to show us the details and the new truck was almost the same overall cost as a used truck that had 68,000 miles on it. Even though Flint made less money on the new truck vs the used one, he helped us figure out which way made the most sense for us/ the best way to help us, and not just the truck that made him the most money. Besides Flint, his manager Ed made us feel at home with no pressure to do anything we didn't want to do, as well as our finance guy Dave, the technology guy Keith and two higher up managers I believe are Jason & James all made us feel like we could ask anything and get an honest answer. Thank you all! My husband really loves our new F150 and we will be recommending Flint to everyone we know and to anyone looking for a salesperson who really cares!! More

Very Dissapointed - Will never attempt business here again! Kerry sold me a used truck - I drove the truck for less than 30 days when the motor blew-up! I attempted for a month to work with them to find and bu Kerry sold me a used truck - I drove the truck for less than 30 days when the motor blew-up! I attempted for a month to work with them to find and buy a different truck, but got nothing but run-around, excuses, and annoyance. One person even hung up on my boyfriend, and multiple people failed to return phone calls! This was an opportunity for them to steal my business away from Jake Sweeney, as I have been a long-term customer of theirs, and they failed to do so - miserably! I have to wonder if they work on commission, because they missed the opportunity by a mile - and I just spent $20K on a truck at Sweeney! Kerry claims that customer satisfaction is their number 1 objective - but they certainly don't put their money where their mouth is... I will NEVER go back here ~ I am a Sweeney customer for life ~ and I plan to let all my friends and family know about my experience with this company! Very disappointing! If I could rate my experience at zero, I would!! More

Distrustful, pushy, unprofessional Bad experience. Shop elsewhere. They want you to sign a sloppy note saying you'll by the car if you you like it... Total BS! Bad experience. Shop elsewhere. They want you to sign a sloppy note saying you'll by the car if you you like it... Total BS! More