Kerry Ford, Inc.

Horrible customer service from their service department. 2014 Focus has been in multiple times to the service department. Each time they fail to meet basic expectations of customer service. They don't cont 2014 Focus has been in multiple times to the service department. Each time they fail to meet basic expectations of customer service. They don't contact you back on the status of the vehicle, they have lost our keys when we came to pick it up one time. Waited for 30 min while they looked everywhere and finally found the tech still had them. They bad mouthed the same year and make as our car (know transmission issues) right while we were standing there. This time we dropped the car off before they opened(had appointment for that day), called later to check and they never looked at - keys were still in the drop box. Now without a vehicle for another day. When they looked at it the next day they half xxx looked into the a/c issue we had, said it was normal. Explained the a/c was not cooling at all. Now they say they need to replace the compressor and will be down another day. If they would have actually looked at the car the first day, done basic tests and figured out the issue, and called us right away I would have been fine waiting on the replacement part. Communication goes a long way. Even when we bought the vehicle they couldn't find one of the key fobs (push start) and the salesman was supposed to get us a new one. Went back and he still didn't do anything on the key, finally grabbed a box full of random fobs and pressed them till he found the one that was originally for our vehicle. We are seriously thinking of trading this car in for a newer one (without known Ford transmission issues) and from our experience we will not do it here! More

Service/Oil Change We always deal with Josh F. If he was not there, neither would we. We have had Josh help us for over 6 years and we were thrilled when we found he was We always deal with Josh F. If he was not there, neither would we. We have had Josh help us for over 6 years and we were thrilled when we found he was working at Kerry GMC. Josh F , we want to thank you for all the excellent service you give us... More

So many dirty tricks, such poor execution Found a great price online for a car at Kerry Ford and emailed the dealer to make sure it was in stock. It was confirmed, via an email that arrived a Found a great price online for a car at Kerry Ford and emailed the dealer to make sure it was in stock. It was confirmed, via an email that arrived a little too quickly if you know what I mean, that the car was available. When I arrived, I spoke with a sales person who then spent 15 minutes "looking" for the vehicle but couldn't find it, suggested that it must have been sold earlier that day even though I had just received an email from their internet sales person stating that it was available, and given that pictures in the online advertisement were obviously taken in the winter (leave-less trees, the reflection of a bundled up cameraman), this wasn't a remotely convincing story. The were able to find a more expensive version which I test drove and genuinely liked, but they wanted 9k more than the advertised car and 7k more than their own advertisement for that exact car. When negotiating, the sales person, whose name escapes me, tried literally every dirty trick known to man. Google "car dealer dirty tricks" and you'll have their entire playbook, which I just happened to have done the day before my visit, and so it was like watching a washed up magician try to perform tricks in front of an audience that already knows how they're done. The only difference is that this "magician" is trying to steal your money. More

Don't Waste Your Time This was the worst new car buying experience ever. The internet sales team quoted x-plan pricing and approximate trade in value based on several pic This was the worst new car buying experience ever. The internet sales team quoted x-plan pricing and approximate trade in value based on several pictures that we sent. We traveled 4 hours and were very surprised that the sales consultant knew nothing about the price quoted/rebates offered by the internet team and the trade in value was a mere $1500-2500 instead of a substantial amount more. After I showed them my emails the price changed very quickly. All of this took 4 hours. I felt overwhelmed. They were very pushy and did not want us to leave. We ended up traveling 10 miles down the road to another dealership that was no-hassle pricing and purchased the truck of our dreams within an hour at an awesome price. More

Bad Service I scheduled an oil change and a repair on the tow/haul switch on my 2004 Yukon. My service advisor, Josh, either hates his job or was in a bad mood b I scheduled an oil change and a repair on the tow/haul switch on my 2004 Yukon. My service advisor, Josh, either hates his job or was in a bad mood because he was extremely rude and annoyed with me. After 2 hours for an oil change and repair on a wire for the switch, he called to tell me my vehicle was ready. I returned, paid for the service and went to get in my vehicle and noticed two screws that were supposed to be holding up the dash were sitting on the floor along with used electrical tape and a wire but. In order to avoid annoying my service advisor anymore I used my own multi tool to screw the screws back in and reattach my dash properly. Luckily, the switch was repaired and is back in working order. However, I will not ever be returning to this dealership for ANYTHING! Buyers and those in need of service: BEWARE! Go somewhere else. More

Waste of time I was interested in buying a car here right up until the point that it came time to buy. After being told that there was a sales event going on, I spe I was interested in buying a car here right up until the point that it came time to buy. After being told that there was a sales event going on, I spent a full hour filling out forms (pen and paper) until they told me they could only give me $250 off the MSRP. At that point, the high pressure sales tactics began and the guy had to go back and forth with his manager, trying to get me to sign a form to buy immediately. Meanwhile, there were several other sales guys watching YouTube on someone's phone and laughing. The whole experience was very unprofessional and an unproductive use of my time. More

Bait and switch? Last week I contacted Kerry Ford regarding a vehicle I saw on their website. I spoke with Nik Keating on Wednesday and he assured me the vehicle was a Last week I contacted Kerry Ford regarding a vehicle I saw on their website. I spoke with Nik Keating on Wednesday and he assured me the vehicle was available. I then spoke to him again on Friday and made an appointment at 9:30 am Saturday morning to test drive the vehicle. At 9:25 am we arrived at the dealership and asked for Adam (per Mr. Keating's instructions). To our surprise, Adam was not work on Saturday. We spoke with another salesman and he attempted to locate the vehicle. After 40 minutes of looking he said the vehicle was at the detail shop and would not be back for several days. I asked to speak with Mr. Keating. The salesman went to the back and returned 15 minutes later stating that Mr. Keating was "more of a behind the scenes" guy. I once again requested to speak to the individual who confirmed my 9:30 appointment. As I was waiting for Mr. Keating (who never came out) I was approached by the sales manager. He apologized for the car not being available and then tried to get me to consider other vehicles which were higher priced. It was very apparent at this point that I was caught in a bait and switch. I quickly left the dealership and made a purchase at Kings Automall around noon! I would caution anyone from visiting this dealership. If you do, you will be dealing with men who lack integrity and professionalism. You have a choice when shopping and Kerry is not a destination I would recommend. More

Buying a used truck great experience! Great! Baroque Jacobs went above and beyond what we expected to help us buy the truck we desired. He was open ,up front and very knowledgeable to help Great! Baroque Jacobs went above and beyond what we expected to help us buy the truck we desired. He was open ,up front and very knowledgeable to help us make the right choice at the right price! Thanks for the extra effort! Jim and Jill. More

Very Poor Customer Service My husband and I have been in search of a vehicle with a very narrow search window. There have been 3 vehicles that fit our criteria we found at this My husband and I have been in search of a vehicle with a very narrow search window. There have been 3 vehicles that fit our criteria we found at this particular dealership. The first one was no longer available when we called. We called on a second vehicle and were told by Nick that he had to make sure it was still on the lot but would call us back within about 10 minutes. After 2 hours I called back and a woman stated that Nick was out in the lot making sure they still had the vehicle, but he would call us back shortly. I figured Nick had just gotten caught up doing something else and it slipped his mind. No big deal right? Well I never received a call back. After talking with my husband we decided to no pursue it any further just because we were not up for the continual phone tag. The next week they got another car in that we were definitely interested in. We called the dealership and guess what? Nick answered the phone. He stated they could not take a down payment to hold the vehicle until we could get there since it was a used vehicle. This was an issue for us as we would be coming in from 2 hours away. Even though we were not impressed by Nick’s customer service, we thought this car is potentially a great deal so we will give him another shot. He told us that since we could not get there until the weekend he would call us first thing Saturday when they opened at 9AM to let us know if they had the car still. By 9:28 AM we had not heard anything, and thought well we will just go ahead and call in case they forgot or it is just busy. Nick stated he would call us back in about 10 minutes to see if they still had the car. Trying to avoid the 2 hour delay we experienced the last time he said this I stated that we would be coming in from out of town to get the car and will be leaving within the hour if they have it. He said his boss had just walked by and that he would check with him to make it more convenient for us. He got back on the phone and stated they still had it and that he would make an apt with the sales manager for noon to see that car. He also stated that he would have his manager send me a text message with their address and information on how to get to the dealership. (I never received this test message) We left shortly after and of course we were running about 15 minutes behind. I had called about 30minutes prior to arrival to let them know we were running behind and to double check to make sure they still had the car. He stated they did and he would make a note and let the sales manager know. When we arrived the parking lot was crazy. Between the cars that were lined up for sale and the customers’ cars, we felt like there was no room in the lot and it was just chaos. As we were walking into the show room for our appointment, were stopped to ask if we could be helped. We stated we had an appointment with the sales manager. The man asked if it was on a certain car and we told him which one. He then stated well it had sold first thing this morning. Needless to say we were very disappointed. The sales manager came out and said that the person we had been talking with was in business not sales so he would not know for sure and that he should have let the sales manager know about this. I would agree with everything he said except for the fact that it is not our fault (in which we felt the sales manager indirectly laid on our hands) the person the company has answering the phones did not do his job appropriately. Then the sales manager stated well we cannot get you in that car but can we get you in another car? Are you kidding me? Do you think I would want to support your business in any way, shape, or form? NO! Needless to say we will not return to this dealership nor will we recommend them to anyone ever. Instead, we will write our review on every site out there so that potential customers get the true feel on how this dealership is ran. More