Kerry Ford, Inc.

Please read first Me and the gf went to Kerry Ford about one month ago to trade in a 2012 Acura Tl that we bought there one year ago. We spoke to Bruce. We explained to Me and the gf went to Kerry Ford about one month ago to trade in a 2012 Acura Tl that we bought there one year ago. We spoke to Bruce. We explained to him what we wanted to do and the payment we wanted to stay around. He had us test drive a 2014 Explorer that had some issues , there was a knocking noise when Bruce started it up, there was some bondo work on the rear hatch and the hood was paint chipping real bad. Explained all the issues to him. He then looked over the car and said he could give us 10,000 for it and that if we waited for Joel to come in that he maybe able to do more this was on a Saturday night. Bruce said he would contact us on Sunday if not then he would on Monday. Well 3 weeks later we heard nothing. We both went to opening day and happened to see another guy we know there that works at Kerry and explained to him out issue. The next day I received a message from Bruce on Facebook asking us if we were still interested in a Explorer. I sent him a message back explaining our fustration that he should have contacted us not 3 weeks later. I explained to him I would talk with the girlfriend and see what she wanted to do. I messaged him back a day later and asked him when he and Joel would be there he said Saturday after 12. Saturday came around we went up there and talked to him about what we wanted to do and he said that he would see what he would do. The only Explorer they had was the one that we test drove a month ago that had a lot of issues said he would have to do better on the price if they were going to fix the issues. He took her car back to someone to look over it again but this time they said they would give 9000 for it. Still would not budge on the explore with the issues. Again we explained to Bruce and now Chris that she didnt want to go over 350 a month payment so we signed a letter/ offer sheet. So Bruce ran Amanda's report and Joel told him he could get her approved but she would have double apr then what she has now and a payment of 450 a month. Bruce told me that in order to get the payment she wants I have to co-sign again. I said you know you can get her approved , and I dont want you to come back and say the payment is 354 or 356 it has to stay under 350. Bruce said to me Amanda and Chris yes Joel says he can do it. He asked me what my score was and I said between 650 and 670, he proceeded to say no worries then. My score came back at a 693. After 5.5 hours of being there Bruce says the banks are closed that Joel will have to work on it Monday and that he would call us in the afternoon. One pm came around and no call, so I sent a message to Bruce on Facebook asking him if there was a update. He read it right away and nothing was said all day. Monday night Amanda called Bruce and had to leave a message. Tuesday came around and still no call Amanda decided to call again and was able to get a hold of Bruce he said he was busy yesterday and that Joel is off today that we would have to call Bruce tomorrow to find an update. I contracted Joel on Facebook and explained to him our fustration that no one is calling us or letting us know anything. I called Wednesday to speak to Bruce only to find out that he is off. I have bought 4 cars from Kerry Ford and GMC in the past hence why i keep going back. This is the second time I have had a issue but Joel said he would make it right. Please do your research , check yelp for all the horror stories. More

Great Experience Just a new car and he help me set up all features and took the time to go over every thing. Saved me a lot of time and anxiety! Just a new car and he help me set up all features and took the time to go over every thing. Saved me a lot of time and anxiety! More

Great To put it simply , best experience buying a car , ever , negotiating was simple, got a great deal !! Ryan and Jessica were wonderful! I love my truck To put it simply , best experience buying a car , ever , negotiating was simple, got a great deal !! Ryan and Jessica were wonderful! I love my truck More

Used f150 Salesman chris creech is very helpful and polite. Excellent to work with on finding our truck. Purchased 2012 ford f 150. Cant say enough about chri Salesman chris creech is very helpful and polite. Excellent to work with on finding our truck. Purchased 2012 ford f 150. Cant say enough about chris as a salesman. More

Honest, Upfront, Fast I came to this dealership after a recent poor experience at a similar dealership. Chris promised that I would not have a repeat performance and he did I came to this dealership after a recent poor experience at a similar dealership. Chris promised that I would not have a repeat performance and he did not disappoint! I quickly knew the bottom line and was processed at a pace I felt appropriate. More

Awesome sales force I haven't made my purchase yet but I know this is the dealership for me. Rick was very helpful and understood what I was looking for. I will return fo I haven't made my purchase yet but I know this is the dealership for me. Rick was very helpful and understood what I was looking for. I will return for my purchase here. More

Awesome Experience! Chris Creech was very professional from beginning to end. We saw a 2007 ford edge advertised for a Great price online. However after much consideratio Chris Creech was very professional from beginning to end. We saw a 2007 ford edge advertised for a Great price online. However after much consideration we ended getting another edge a little newer. Chris understood our needs and our budget and found us our perfect car. Thanks again Chris for all you do! If you need a new vehicle please see Chris Creech for all you vehicle needs. More

Great service. I just purchased a 2018 Eco-sport with Cooper Geiser. Copper was very knowlegable, polite and patient. Also, Bruce Suggs was extremely helpful in gett I just purchased a 2018 Eco-sport with Cooper Geiser. Copper was very knowlegable, polite and patient. Also, Bruce Suggs was extremely helpful in getting me the best deal! Thanks Kerry Ford for great service! More

Great Experience! Jay was extremely helpful and had a great attitude. He kept us entertained AND helped us secure a great price for our new Ford Focus ST. Very solid gu Jay was extremely helpful and had a great attitude. He kept us entertained AND helped us secure a great price for our new Ford Focus ST. Very solid guy with a great personality who will do his best to help you find your perfect vehicle! More

Alayna Jackson On first contact over the phone very nice and easy to talk to, not straight to business like most. Very personable! Upon meeting in person, again very On first contact over the phone very nice and easy to talk to, not straight to business like most. Very personable! Upon meeting in person, again very nice and polite and professional. As the sale progressed, zero pressure and very much a breath of fresh air from your normal dealership salesman. Continued the professionalism through the final handshake. Alayna was an absolute delight and I'm more than happy with the service provided. Thank you Alayna Jackson for the awesome experience that totally broke the mold!! More