Kerry Ford, Inc.

Unexperienced buyer Went to look at a vehicle not really expecting to buy it that day but somehow ended up doing so, I've never purchased one from a dealership so was qui Went to look at a vehicle not really expecting to buy it that day but somehow ended up doing so, I've never purchased one from a dealership so was quite nervous and unexperienced. When asked if I wanted a warranty I said yes considering the vehicle had back up camera, navigation etc so I thought it would be a good idea however I fully anticipated talking over options and prices with someone before deciding. After waiting hours from the time I arrived, the salesman trying to find the vehicle, taking a test drive,negotiating, going over insurance, employment etc it was finally time to see the financial department, I was tired, hungry and just wanted out of there, after sitting down with a financial person I was signing a million papers with a million words when I realized that they just automatically put a warranty within my loan which I wasn't expecting and didn't want but I went ahead and signed it so I could leave, once I got home and started looking through all this paperwork i realized that now my loan was more than doubled what I originally owed, after a couple of sleepless nights decided that I wanted to cancel these warranties. After trying to contact the financial person for a few days I decided to just go there and talk to him, he was walking in the door when he was told I was there waiting to see him and he made it pretty clear by what he said out loud that he wasn't happy to see me but I can't say on here what he said but I just wanted to be done with this so I didn't say anything to him about it so after signing cancellation papers I asked him about the taxes that were applied to the warranty which is on the loan and he replied that I don't get that back so I left bewildered and after talking to several people they all said there's something wrong about that! I have a couple calls to make about it but when and if I ever buy another vehicle from a dealership I will be a whole heck of a lot smarter and more prepared than I was this time so my experience was less than pleasant. More

Tried Tested and Proven to be Great. I use Kerry ford for all my maintaince and I am never disappointed they have great mechanics. I would Recommend them for all your auto repair mainta I use Kerry ford for all my maintaince and I am never disappointed they have great mechanics. I would Recommend them for all your auto repair maintaince. More

Rattling sound coming from rear of truck The service department had my truck for three plus weeks waiting on a part. After replacing the part I still have the rattling sound in the rear of th The service department had my truck for three plus weeks waiting on a part. After replacing the part I still have the rattling sound in the rear of the truck. The repair didn't fix problem More

Too Many Cooks Spoil The Soup Because so many people were involved I did not get the car I came in to buy. The person who wrote up the offer was the least involved in the sale and Because so many people were involved I did not get the car I came in to buy. The person who wrote up the offer was the least involved in the sale and should not be held accountable for what happened. The email sent to me was not accurate as far as the features on the car and I did not realize this until conversing with my insurance company. I am also wondering if your company gets a finders fee from the lender and whether you actually got me the best finance rate. This would be a conflict of interest. I am still pondering my options. More

Great experience. We had a very good experience when we went to Kerry Ford. Our salesman was very knowledgeable and very accommodating to us. The gentleman that we work We had a very good experience when we went to Kerry Ford. Our salesman was very knowledgeable and very accommodating to us. The gentleman that we worked with for our financial portion of the sale worked with us to get us the best terms for our loan. We will definitely use Kerry Ford for future business and recommend this dealership to others. More

Satisfy I drop off my truck for a recall and oil change the night before. Michael follow up with me and kept me inform about any updates. I was surprise with I drop off my truck for a recall and oil change the night before. Michael follow up with me and kept me inform about any updates. I was surprise with the pricing I expected to pay way more than I did. More

good experience I had been looking for a used vehicle under $10K and needed an SUV. Stopped by Kerry Ford and found a couple. Pondered for a few days about the Chev I had been looking for a used vehicle under $10K and needed an SUV. Stopped by Kerry Ford and found a couple. Pondered for a few days about the Chevy I saw, and had a call from the salesman that it sold. I located another on and took a test drive, liked it and purchased it within a few days. The salesman was great, no pressure and assisted me with the features I needed. The only thing that could improve is the follow up.. I had to reach out each time to my salesman because I could not get any answers from the people who were there, Left messages, with finance, no call back. Inquired about tags, as this was not told to me when I bought, and again, the salesman responded. He was great with follow up,,, Glad I ran into him,,, If I needed another vehicle, would go back... but would look for the same salesman that helped me the first time. More

Very slow service I sat there for over 2 hours waiting for an oil change and tire rotation. There were a couple of people in from of me, but there was apparently a que I sat there for over 2 hours waiting for an oil change and tire rotation. There were a couple of people in from of me, but there was apparently a question about how the techs get paid. Instead, of waiting until they weren't busy, they stopped work on my car and had a discussion about what they get paid for each job. This was happened while I was in the waiting room and hearing everything. Once the conversation ended and they could have gone back to working on my car, 4 or 5 techs stood around complaining about the conversation that had just taken place. It was very unprofessional. More

quick service Great service got me in and out it a timely manner and didn't have to wait around all day. Mike was a great advisor and will be back! Great service got me in and out it a timely manner and didn't have to wait around all day. Mike was a great advisor and will be back! More

Horrible experience Sales Manager David very unprofessional. Pushy, sneaky, and straight out lie about promises they make. I will never do business there again. Mad at m Sales Manager David very unprofessional. Pushy, sneaky, and straight out lie about promises they make. I will never do business there again. Mad at myself! More