Kerry Ford, Inc.

They were very helpful . Thank you to Greg in finance for going the extra mile . Jocob was a great help. I think they could at least put 10 dollars worth of gas . I had to pray my way to the gas station. going the extra mile . Jocob was a great help. I think they could at least put 10 dollars worth of gas . I had to pray my way to the gas station. . More

Nice cars, nice salesmen (Blake, Cincinnati Ohio) deceiving sales managers and finance department. Was told a price and signed 10K more unknowingly and confused due to finance and manager trying to t deceiving sales managers and finance department. Was told a price and signed 10K more unknowingly and confused due to finance and manager trying to throw all kinds of things at you at once then hurriedly pushing a signature while still not saying anything about a price hike in process. Will not recommend doing business with them without throughly reading every line you’re signing for. DOUBLE & TRIPLE CHECK YOUR AMOUNT FINANCED!!! More

The service department is one of if not the worse I have dealt with in my 50 years of driving. I dropped my car off in October and mentioned a couple of concerns. (1) the convertible top was going slower th dealt with in my 50 years of driving. I dropped my car off in October and mentioned a couple of concerns. (1) the convertible top was going slower than normal. (2) The air wasn't blowing out good on High AC. I also requested an inspection as it hasn't been inspected since I purchased the 2000 Mustang. The inspection came back with recommended air conditioning evac and recharge. Nothing else was discussed at that time. Less than a month and maybe 50 miles later I was selling the car and the convertible top quit working. I took it back to Kerry and told them the problem and also when the roadway was wet I noticed the front brakes pulsing during a hard stop. The driver side hydraulic cylinder was bad. When I googled the symptoms I had prior to first visit the diagnosis was a bad cylinder. Part was $300.00 when online could get the cylinder for $88.00. Next, they told me the brakes pads were dangerously thin, less than 2MM. So in 50 miles the pads wore that much and the cylinder went out. Again all mechanics on google recommend both cylinders be replaced. Not Kerry, they replaced one. They wanted over $700.00 for a complete brake job. I decided to go somewhere else because I have absolutely no faith in the mechanics here. Brakes were needed and I had it done for $298.00. On top of all this the service reps are very unprofessional and rude, plus they aren't good at keeping a customer updated. Final thought avoid at all costs.... More

Brought car back three times for the same issue. Bought two new cars over $100,000. Bad service. Kerry tried to blame us for the problem. Car was not sanitized as I am a cancer survivor and heart patient w two new cars over $100,000. Bad service. Kerry tried to blame us for the problem. Car was not sanitized as I am a cancer survivor and heart patient with diabetes. Asked for car to be sanitized and it wasn’t. More

Fantastic service was treated with respect, quality assistance, beautiful atmosphere great customer service ,great job on my car ,professional and courteous representative. Easy to find. assistance, beautiful atmosphere great customer service ,great job on my car ,professional and courteous representative. Easy to find. More

I had a excellent time/experience at this Ford dealership. The mechanic did an excellent job on my car and the service lady was excellent also. I would recommend the service department to my frien dealership. The mechanic did an excellent job on my car and the service lady was excellent also. I would recommend the service department to my friends and family. More

The Sale Man that helped me took his time to worked with me. He picked out the perfect car for me. Everything worked out perfect. The sale mans was very concern about my needs. He was the perfect salesman. me. He picked out the perfect car for me. Everything worked out perfect. The sale mans was very concern about my needs. He was the perfect salesman. More

Excellent experience with Kerry Ford! My salesperson, Joe, was very helpful and extremely friendly. Greg, my financial advisor, was very professional and knowledgeable. My entire truck buying experienc Joe, was very helpful and extremely friendly. Greg, my financial advisor, was very professional and knowledgeable. My entire truck buying experience was great! More

We were excited to purchase a used vehicle at this location. Unfortunately after purchase we discovered client safety was not their priority. Not only have they not repaired the only item damaged on location. Unfortunately after purchase we discovered client safety was not their priority. Not only have they not repaired the only item damaged on the vehicle we discovered the car had Jo brakes, They sold us a dirty vehicle, broken wipers & no brakes. Clearly we can change the brakes but they were not the first item one expects to check on a new purchase. A thorough review of the car was expected. Especially since we brought it back asking for the door to be inspected. Once COVID hit we have not returned out of respect for everyone. We simply caution a HUGE personal examination of a purchase. There is a reason we’ve trusted dealerships over the decades. I cannot in conscience refer others where they only focus on the dollar & not clients. ESPECIALLY WHEN THE SAFETY OF CHILDREN AT PUT IN HARMS WAY. More

Advertised Low Price - Hard to actually Get - No Help after Their prices online seem too low to be true and they were. Price online was around $20k. I asked what price is with my trade-in (should be about $6,50 Their prices online seem too low to be true and they were. Price online was around $20k. I asked what price is with my trade-in (should be about $6,500) and was told it would be $17k. Okay so what is price without trade? It would be $26.5k. What!!!! How can it be about 10k more if my trade is only 3k? Made no sense. Oh and to get 0% financing, add $4,500 to the price otherwise it is 8.9% or something crazy. Uh no I think I'll leave. They call me on way home and said, "Okay, $17k with trade and can get you a 2.9% loan". Still $26.5k without trade (I was hoping to sell it to my nephew but not for 10k). I went back and took the deal. After getting home, realized the car had no manuals. I've called THREE TIMES and they never call me back. I just get to leave a message with the sales desk. Jeff More