Kerry Ford, Inc.

Great experience! This was by far the best car buying experience yet! No hassles and I feel as if I received a great deal! This was by far the best car buying experience yet! No hassles and I feel as if I received a great deal! More

Leo was great. They just do not have enough help. One mechanic when I was there. I had an 11:00AM appointment but my car was not ready till 1:30PM. I had a comp They just do not have enough help. One mechanic when I was there. I had an 11:00AM appointment but my car was not ready till 1:30PM. I had a computer module installed for heated/ventilated seats. Should have taken less than an hour. They just simply are too busy for their available staff. More

I felt like I the car is not worth thwhat I was charged and I am already trouble with car and I am already trouble with car More

On 6/14 we had a 2017 Ford Transit that broke down and needed to be towed to Kerry. Unfortunately, we were told we needed a new engine (about 3 months after we needed to replace the transmission at a ano needed to be towed to Kerry. Unfortunately, we were told we needed a new engine (about 3 months after we needed to replace the transmission at a another service center). Spent over $9K on the new engine. We got the car back a month later on 7/14. On 7/16 the check engine light came on and were told we had a bad purge valve. It was not in stock and on a major backorder with Ford and it could be months before we could get it - I totally understand this in todays current state. On 7/21 we found the valve online and ordered the OEM part which would take a couple weeks for $200. While waiting for the part to arrive, on 7/29 the car wouldn't start and we needed to jump it. On 8/4 the car wouldn't start and needed a jump. We took the car to an auto parts store who tested it and said we needed a new battery. On 8/8 we took it back to Kerry and replaced the battery for $340. On 8/9 we took the car back because the windshield wipers would not work. We were told it was a loose wire. At this point the purge valve had come in so they installed the purge valve and replaced a transmission shifter cable bushing that was a recall from Ford. Within 5 minutes of leaving the dealership, the wipers would come on and off randomly and could not be turned off. We took it back and were told we would need to spend $850 to replace both wiper motors. I researched what would cause this, and found this is a common problem after installing a new battery. Apparently there are a few steps that need to be done to fix the problem not related to replacing the wiper motors. I called in and spoke to a representative that told me this could have nothing to do with their repair and it had to be the wiper motors. Enough is enough. I work in a service industry (HVAC). This is the type of runaround you get when you go with the "low bid". I am fine with paying for a professional to do a job the right way the first time. Either the technicians need additional training or this is a money grab. When you spend close to $10K in out of pocket expenses and haven't had a car for close to 60 days, you expect more. Side note if you're still reading - I have purchased (3) Escapes, (2) Transits, (1) F250 Super Duty, (1) E350, and (1) GMC Sierra 1500 AT4 since 2015. Three of the vehicles were purchased at Kerry. It is very clear to me they do not care about my business and I highly doubt they will care about yours. Do yourself a favor and go to a different dealership. Although it seems as though the service side of the business has gone down hill across the board. More

Everyone was very nice and pleasant. Everything was explained to me so I could understand what was done to my car. Everything was explained to me so I could understand what was done to my car. More

The Quick Lane service is fast and efficient. The person working the desk kept me informed of progress. Will definitely use again. The person working the desk kept me informed of progress. Will definitely use again. More

I have bought all my cars from Kerry for over 15 years. I have also remained a dedicated customer of Kery's Quick Lane. They always give me outstanding customer service and I always feel like a get the a I have also remained a dedicated customer of Kery's Quick Lane. They always give me outstanding customer service and I always feel like a get the appropriate service. They have never tried to upsell and ensured that I received all the discounts and rebates owed. I will always trust Kerry with my purchase and service. More

Tony the service director and the service advisor were great to work with. Thank you for the service great to work with. Thank you for the service More

Auto start stop not working. The Shop kept my car for 4 days and My problem was not fixed and problem still exist. I was told it should take about 4 hour to fix but they kept my The Shop kept my car for 4 days and My problem was not fixed and problem still exist. I was told it should take about 4 hour to fix but they kept my truck for 4 days what no reason for the defect. Was called the morning of July 12 the auto start stop was working. The issue was not fixed and I called the next day and ended up making other appointments for the same problem on August 1. VERY FRUSTRATING!! More

They helped me out tremendously with getting the recalls fulfilled on my car. They said it would be about 2 weeks before my car was done but I received it back in 3 days. Excellent service, thank you! fulfilled on my car. They said it would be about 2 weeks before my car was done but I received it back in 3 days. Excellent service, thank you! More