
Kerry Ford, Inc.
Springdale, OH
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I had to take car in for recall 3 times. Appointments were made but when took it in, there were no appointments or parts weren't ordered or something. Then had recalled windshield replaced, Appointments were made but when took it in, there were no appointments or parts weren't ordered or something. Then had recalled windshield replaced, and they didn't retint or replace with a tinted window. Said it wouldn't be paid for. Told that after the fact. Why wasn't I told that before I replaced the windshield?. I would not have had it replaced. I need my tint and can't afford to replace it myself. I should have been told. More
Fasted car purchase in my 40 years experience of buying cars. Most was done online and I setup a test drive and signed a few papers and it took less than an hour. cars. Most was done online and I setup a test drive and signed a few papers and it took less than an hour. More
I was pressured into buying this car. I wanted a new car not one with 55000 miles on it. And You charged me toooo much for a used car I wanted a new car not one with 55000 miles on it. And You charged me toooo much for a used car More
Excellent. ..Excellent...Excellent. I am from Kentucky and this was the first time I ever purchased a truck in Ohio. The sales lady Andrea Nesbitt was the bes ..Excellent...Excellent. I am from Kentucky and this was the first time I ever purchased a truck in Ohio. The sales lady Andrea Nesbitt was the best I have ever dealt with in my life and I am over 70 years old, Andrea was always helpful, truthful and always did what she said she was going to do. A great experience. Purchased a new GMC. Love it. More
The experience with Kerry Ford was excellent. The salesman Blake, was a pleasure to deal with during the shopping phase exchanging texts and even more so in person when I traveled 275 miles to Ke The salesman Blake, was a pleasure to deal with during the shopping phase exchanging texts and even more so in person when I traveled 275 miles to Kerry Ford to pick up the vehicle. No gimmicks, no hassles. More
I bought my 2017 vehicle from Kerry Ford and have gone to the Quick Lane for regular maintenance since I bought the vehicle. The Quick Lane is great, but the service side has been terrible. I have had multip the Quick Lane for regular maintenance since I bought the vehicle. The Quick Lane is great, but the service side has been terrible. I have had multiple unpleasant experiences there but my last one will make the last time I go there. I thought my oil was leaking and the Quick Lane confirmed it, put dye in it and asked that I come back to the service side after driving it some so they could identify where the leak was coming from. My car is still under warranty so I went to the service side who told me that my main engine seal was leaking oil but that they wouldn’t cover this under my warranty because my oil pan was not factory. Seeing as my oil pan doesn’t touch the main engine seal, that didn’t make any sense. They also said they would need my car for 3 weeks to fix this problem. I ended up speaking with a different Ford dealer who confirmed that the oil pan would not cause the main oil seal to leak and graciously scheduled me in to have the issue fixed under warranty and they only need to keep my car a week. I will not be going back to the Kerry Ford Service side, nor will I be buying another vehicle from Kerry Ford as they can’t uphold the extended warranty that is purchased from them. More
I came in for the WORKS package to get a oil change and tire rotation. They should have checked the air pressure in the tire, if they put air in the tires, they only put 28 to 30 pounds of pressure in each tire rotation. They should have checked the air pressure in the tire, if they put air in the tires, they only put 28 to 30 pounds of pressure in each tire. After driving from the dealership, my low air indicator light for my tires came on More