Kenosha Nissan

Thank you for a smooth process. Everyone was very friendly, and everything went exactly as promised. friendly, and everything went exactly as promised. More

They went above and beyond what we expected. They took care of the key issue and a recall and washed my car!!! Great service care of the key issue and a recall and washed my car!!! Great service More

Was given a credit voucher a year ago during the purchase of new Murano. Recent visit for an oil change turned out to be very tense and uncomfortable. While trying to use the voucher to pay for oil change Ke of new Murano. Recent visit for an oil change turned out to be very tense and uncomfortable. While trying to use the voucher to pay for oil change Ken from service told me this voucher was not valid or in the system and I should’ve presented the voucher upfront to him instead of the cashier. Made me feel like i was trying to pull a fast one and said “why are you just now trying to use this voucher… it’s 2 years old.” Was actually dated a year ago. He wasn’t willing to investigate the voucher. I left service and found my original salesman Tim who remembered the voucher and immediately brought it to the Manager. The voucher was validated and used. I’m thankful Tim was working and treated me with respect while taking care of this issue. More

Not a good experience today. Called regarding the legal settlement (Suarez vs. Nissan) to schedule appointment to have headlights replaced based on this legal settlement. Receptionist kept asking if it wa settlement (Suarez vs. Nissan) to schedule appointment to have headlights replaced based on this legal settlement. Receptionist kept asking if it was a recall. Repeatedly said no, it was related to class action settlement and I provided the claim number. Then transferred to service to schedule appointment. Service staff member (male) asked if I was setting up appointment for a recall. I shared the same thing I shared with the receptionist. He responded there was "no settlement." I responded I thought that was wrong....I read parts of the settlement notification and website info to him. He again said there was no settlement or guidance from Nissan. I again shared this was not true. He asked if my lights were having problems and I responded "I would like to have them replaced based on the settlement information." He then HUNG UP ON ME. More

The staff was great, after test driving a few vehicles and finally deciding on one, we wanted to go find a place to have lunch while all the paper work was being handled. They had pizza for their staff an and finally deciding on one, we wanted to go find a place to have lunch while all the paper work was being handled. They had pizza for their staff and offered us a pizza lunch. More

Was a comfortable experience made me feel welcome right from the start. Would recommend to anyone. from the start. Would recommend to anyone. More

The woman who answered the phone was not a pleasant person to work with at all - her customer service skills are severely lacking. person to work with at all - her customer service skills are severely lacking. More

Quick enough to be in and out with a new truck for the weekend and very hospitable. weekend and very hospitable. More

Very easy to work with and made our experience of getting our first car seamless and straight forward! our first car seamless and straight forward! More

Professional and fantastic service! Ken and the service crew always make sure to go over what they did and/if any maintenance will be coming due, etc. crew always make sure to go over what they did and/if any maintenance will be coming due, etc. More