Kenosha Nissan

Frustrating fleet car release process...Poor communication. Visited this dealership as they were a prescribed service provider for my company fleet vehicle. Following protocol, used advanced approval code for b Visited this dealership as they were a prescribed service provider for my company fleet vehicle. Following protocol, used advanced approval code for basic car maintenance (including oil change and tire rotation). After much appreciared expedited entry into Bob Romans system for service, became concerned after waiting an hour and 45 minutes with no car. I noticed the car was clearly finished but still sitting. When I went back to question service as to why I was not being called for car pickup,, they insisted they needed complete payment from the fleet company (even though they had approval code and purchase order from fleet company to provide services rendered). I then had to step in and call the fleet company who had to issue a verbal credit card over the phone so I would be allowed to leave the facility. Not only was there no communication to me regarding this delay/ challenge, I ended up having to do their job to collect payment from one of their contracted partners so I could depart. Not sure what the point of being an approved service provider and having pre approval for oil changes and tire rotations means at this particular dealer; wish I had time to better understand that as well. Definitely not trying to be unreasonable here, just a bit frustrated at the lack of awareness communication as I had other work related obligations to tend to this day. If I would not have went back to service to ask the obvious questions associated with my cars readiness, I would probably still be sitting there as they waited for response to a faxed request for payment. Thinking there is room for basic policy evolutionary improvement here if customer service means anything to Mr. Rohrman. More

Good job I took my car to the dealership for a warranty and they were fair and responsible. After 3 weeks the quality assurance representative was following th I took my car to the dealership for a warranty and they were fair and responsible. After 3 weeks the quality assurance representative was following the car performance. More

Service I was told that the diagnostic fee will be waived so I still don't understand why I was charged the diagnostic fee ($120 + tax), if I will have them f I was told that the diagnostic fee will be waived so I still don't understand why I was charged the diagnostic fee ($120 + tax), if I will have them fix the issue in my car? Can someone explain this to me? I can't rate the quality of work yet because I still need to return my car after they call my warranty company next week. Maurice, the mechanic was very friendly and he understands me and that I just want my car to be fixed to keep my kids safe. More

Sergio is a great member of the Nissan family Sergio provided great customer service and was very knowledgeable about all the cars I would definitely recommend him to all my friends and family. He Sergio provided great customer service and was very knowledgeable about all the cars I would definitely recommend him to all my friends and family. He's a great worker. More

fantastic, easy, friendly service. One of the managers played with the kids, let them play tag and hide and go seek while we went through the cat shopping/buying experience. One of the managers played with the kids, let them play tag and hide and go seek while we went through the cat shopping/buying experience. More

We just bought our 3rd vehicle from Kenosha Nissan I give this dealership 5 stars!!!! We just bought our 3rd vehicle from Kenosha Nissan. The staff is friendly ,efficient, and work together as a team I give this dealership 5 stars!!!! We just bought our 3rd vehicle from Kenosha Nissan. The staff is friendly ,efficient, and work together as a team. More

Good Experience Thank you to Mike for a great experience! You didn't pressure me into purchasing and you were very knowledgeable about Nissan vehicles. I appreciate y Thank you to Mike for a great experience! You didn't pressure me into purchasing and you were very knowledgeable about Nissan vehicles. I appreciate your ability to work with me, even though I usually cannot stand the car buying experience. :-) More

Very friendly service!! Everyone was so friendly!! Mary Gonzales was amazing! Very knowledgeable! The Nissan Rogue was very nice! Also loved the murano! I would definitely co Everyone was so friendly!! Mary Gonzales was amazing! Very knowledgeable! The Nissan Rogue was very nice! Also loved the murano! I would definitely come back in that future More

BLESSINGS Thanks so much to Jeff and will for helping me find an amazing car and good deal. Made me feel so welcomed.. Explained everything I needed to know.. M Thanks so much to Jeff and will for helping me find an amazing car and good deal. Made me feel so welcomed.. Explained everything I needed to know.. Made me feel like family. More

Great Experience Thank you to Jeff Lazar and Moe Yusufi for a great car buying experience. Jeff and Moe were both very kind, patient, and honest. Jeff and Moe went a Thank you to Jeff Lazar and Moe Yusufi for a great car buying experience. Jeff and Moe were both very kind, patient, and honest. Jeff and Moe went above and beyond to make sure we got the vehicle that best fit our wants and needs. My family and I are very pleased with our new vehicle and the kids keep asking when we are going back for more popcorn and cookies! Thank you again! More