Kenosha Nissan

Even though I was early for my scheduled appointment the service department greeted me with a smile and listened to what I wanted done. Ken kept me up with what the progress of my car was. service department greeted me with a smile and listened to what I wanted done. Ken kept me up with what the progress of my car was. More

One of the worst car buying experiences I have had. Briana in the Internet Department was one of the few great things about this dealership along with the new General Manager, although I don't recall Briana in the Internet Department was one of the few great things about this dealership along with the new General Manager, although I don't recall his name. I received zero information from my sales person about the vehicle I was buying - nothing. Talk about an awkward test drive - should have just let me drive it by myself. Negotiations with the Sales Manager were the worst I have been through. It ultimately ended up with several back and forths over what turned out to be just a $400 difference, so don't expect much wiggle room on price or trade. Worst part is he couldn't even deal with me face-to-face, he had to keep sending several people to talk to me. Definitely reminded me of the old school sleazy way car dealerships used to be. The car buying experience has changed guys, get with the program. The Finance Manager was able to get me a better rate than what I walked in with as a pre-approval from my bank which is good, but other than that, he covered absolutely nothing with me about what I was signing. He just said sign here, initial here, etc. Granted,I think he was being respectful of my time which I appreciate, but singing financial documents for that amount of money shouldn't be rushed. Also watch out for the $400 fee that they add to every vehicle. I never got a clear explanation as to what that was, one person said it had to do with theft and some sort of ID code that was etched on to various parts of the car, while another said it was some type of insurance. I should have pushed back more on this but was so irritated at this point that I just wanted to leave. In retrospect, you shouldn't have to pay for something that the dealer "puts on every car". That was their choice and I didn't want it nor will I ever probably use it. If you guys want to make this part right and earn back a little trust, refund me that $400. - Adam W. - Infiniti bought on 2/1/2020. More

Ken Bosshart is very knowledgeable, very considerate and easy to work with. he knew what was wrong with my car when I called to let him know what my issues were. The service that I received was impeccable a easy to work with. he knew what was wrong with my car when I called to let him know what my issues were. The service that I received was impeccable and the mechanic was done with my car within 24 hours of me dropping it off. The two porters Ruben and Johnny we're both very nice young men. More

I had another great experience with the service department at Kenosha Nissan. Earlier this year I had a couple of very frustrating, strange issues with my car but Alex was so helpful throughout the department at Kenosha Nissan. Earlier this year I had a couple of very frustrating, strange issues with my car but Alex was so helpful throughout the experience. About 2 months later I had another issue come up with my car and I was so grateful to work with Alex the first couple of times I needed work that I asked to work with him again. I trust that he is being honest with me about what my cars needs. He is great at communicating and explaining what is going on. Needing work done on a car can be very frustrating especially as somebody who does not know much about cars but Alex has made my experiences very easy and painless. I had such pleasant experiences there that I started going there for oil changes as well and will continue doing so. More

WONDERFUL EXPERIENCE Their prices beat all all others by far! Allison (Sales Mgr.) and Will (Finance) were REALLY outstanding. After a terrible experience at one dealershi Their prices beat all all others by far! Allison (Sales Mgr.) and Will (Finance) were REALLY outstanding. After a terrible experience at one dealership and a few very good -- but not great -- experiences at some others, I can fully recommend this dealership as excellent! Rich W. More

We thought it took a little long to just get the paperwork done it has to go thou three people before you get the paperwork to pay for the car it was two and half hours before we got out of there yo paperwork done it has to go thou three people before you get the paperwork to pay for the car it was two and half hours before we got out of there you need to find a way to reduce all the people you have to go thou More

Service Ken was really good. I've been to this service department before and felt like this time, he was really working hard to get me in and out and back to Ken was really good. I've been to this service department before and felt like this time, he was really working hard to get me in and out and back to work quickly. But also helped me make good decisions. He seemed genuine and moved with a purpose. My time is valuable and he respected my time better than others have in the past. The loaner vehicle was a HUGE help since I have not had great experiences with the shuttle in the past. In this case it was necessary because I can't go without transportation overnight, but regardless, it was nicer to have the loaner. More

Great customer service..I was very impressed by Ken he was very polite + explained everything..I will definitely recommend.. and I will bring my vehicle here again. I live in Michigan and finding a Nissa was very polite + explained everything..I will definitely recommend.. and I will bring my vehicle here again. I live in Michigan and finding a Nissan dealer with this kind of service..well I just want to say Awesome job More

Kenosha Nissan Service Department treats you right! I was having an issue with my car and brought it in without an appointment. Alex got it in right away and offered me a service car to use until it was was having an issue with my car and brought it in without an appointment. Alex got it in right away and offered me a service car to use until it was fixed. It took several days but he kept me informed. My car is good as new. Thanks Guys! More

Excellent! The service people accommodated me in regard to the day/time I had available. They offered their courtesy car to drive me home if I did not want to w The service people accommodated me in regard to the day/time I had available. They offered their courtesy car to drive me home if I did not want to wait. I chose to wait. The safety check and the service were quick. Alex was great! My car was washed also. The price was reasonable, and they gave me a coupon. More