Kenny Ross Mazda - Service Center

Everything went well except they said they washed my vehicle but when I got home there was dirt and grass on the top of the car and all around the car-the only thing that looked washed was the front win vehicle but when I got home there was dirt and grass on the top of the car and all around the car-the only thing that looked washed was the front windshield. More

Wish I could leave 0 stars. Refused to acknowledge the issue and did the minimum until I finally gave up and left with nothing fixed after driving 3hrs round trip for the SECOND Refused to acknowledge the issue and did the minimum until I finally gave up and left with nothing fixed after driving 3hrs round trip for the SECOND TIME FOR THE SAME ISSUE, WATER LEAKING IN MY CABIN!!! I requested Cam, didn't get him. The guy I got didn't touch up my paint last visit, this time he comes back after 3 mins and said it's not leaking, even though I told them it only leaks during long downpours, (it's probably a tiny leak in the polyurethane around the windshield). Then he tapes the hose to the center of the windshield (it leaks on driver's side A-pillar) and I only found this out when I went for a walk after 1hr and saw my car in the bay. I immediately said just give me my car back because I knew it wouldn't be leaking because the water wasn't going over the suspected problem area. So, 2 PTO days used, 350 miles driven, 12 hours of my life gone, and $35 in gas wasted for nothing. I should have known better after I waited from 8pm to 11pm just to hand over a check for my car the night I bought it. I had an appointment, everything was already done, didn't need financing, but the finance officer let some lady talk his ear off and ask pointless questions for 3 hours!!! While I waited to just sign 3 papers and hand over a check. My appointment was meaning-less, didn't get home til 1am and had to leave for work 3.5 hours later. The saleslady was perfect and I love her, Sue, but everything else has been a legitimate nightmare. More

I am quite pleased with my car buying / trade in experience. The offer for my trade was reasonable right off the bat. The sales staff was courteous, knowledgeable, & professional. experience. The offer for my trade was reasonable right off the bat. The sales staff was courteous, knowledgeable, & professional. More

They did a really good job in inspecting the vehicle. I will come back next year for sure. I will come back next year for sure. More

It was good. I will go back. Eight, Nine, Ten Eleven twelve thirteen fourteen fifteen I will go back. Eight, Nine, Ten Eleven twelve thirteen fourteen fifteen More

Purchased my car from Kenny Ross Mazda and couldn't be happier with the experience. No high pressure sales tactics and I was able to do much of it over the phone/online meaning I didn't have to sit in the happier with the experience. No high pressure sales tactics and I was able to do much of it over the phone/online meaning I didn't have to sit in the dealership very long. Michael took the time to show us all the gadgets in the car and Zack did an excellent job of making sure the paperwork went smoothly. More

Very nice people, seeing what they were checking on my car was very informative. And they also came out to explain anything that they were doing. car was very informative. And they also came out to explain anything that they were doing. More

Although they were unable to acceptably identify the cause of the abnormal noise emanating from the right rear, my impression is that they performed thorough and logical troubleshooting. The suggestion cause of the abnormal noise emanating from the right rear, my impression is that they performed thorough and logical troubleshooting. The suggestion that I digitally record it when heard again is also logical. It had been happening regularly and I previously didnt believe recording it would add value. However, now that it is more intermittent, … More

Customer service when when checking in at garage was not helpful or patient with me at all. Very Rude and basically said I can't deal with it no? Thankfully a garage mechanic helped me.. helpful or patient with me at all. Very Rude and basically said I can't deal with it no? Thankfully a garage mechanic helped me.. More

Average repair center. A young technician, without a lot of experience, worked on my vehicle (first service). Informed me that dealership has high rate of turnover of their A young technician, without a lot of experience, worked on my vehicle (first service). Informed me that dealership has high rate of turnover of their technicians. My tech has been at the dearship for 18 months. He informed me that he has been there the longest of all technicians. Better more experienced techs are going to other dealerships. If I had a major issue I would go to a dealership with more experienced technicians. More