Kenny Ross Mazda - Service Center

Service advisor was excellent and very helpful. Five stars for service. I had a coupon for an oil change which included filter and installation and six qts of synthetic oil for $49.95. Not sure why Five stars for service. I had a coupon for an oil change which included filter and installation and six qts of synthetic oil for $49.95. Not sure why they charged me $104.76 for oil change and subtracted $45.81 for the coupon. not sure why I was charged the difference. More

Honest kind people work here. They take care of me and do the right thing. They take care of me and do the right thing. More

We were pleased with Kenny Ross Mazda in North Huntingdon, PA. Susan was a pleasure to work with. Huntingdon, PA. Susan was a pleasure to work with. More

They did all the recalls, service and inspection in a timely manner. They only complaint is they did not fill my wiper fluid which was empty. timely manner. They only complaint is they did not fill my wiper fluid which was empty. More

I don’t deal with car dealerships very often so I really can’t compare to others. I knew what I wanted but I wish I would have been shown more options. That is probably on me . Overall the sale experience w can’t compare to others. I knew what I wanted but I wish I would have been shown more options. That is probably on me . Overall the sale experience was fine. Problems came up afterwards, the finance gentleman seemed unorganized and sloppy he pushed a lot of papers around, but that’s probably his shtick to get us to sign anything and everything. Which might have contributed to my next issue. The registration arrived with a name on it of a person I did not know. This was corrected eventually. 4 months after paying cash for vehicle I still have not received the title, the dealership sent it to my bank not me. This issue is still in the process of being resolved. These paperwork issues and what I considered a sloppy and unorganized financial representative will most likely send me to a different Mazda dealership, because I like the product. But I don’t like that fact that I was “sold” lojac for $999 and “traceable theft protection” for another $400. But again, that’s on me. Lojac is a scam. That 1400 dollars could have at least got me rear speakers in my 3 hatch that Mazda decided not to put in the 2024. But as always buyer beware. More

This was the worst experience I’ve ever had at a dealership. I came in for an oil change, they forgot to put a nut back in and the plate and caused my oil plate to fly off and my engine to overheat dealership. I came in for an oil change, they forgot to put a nut back in and the plate and caused my oil plate to fly off and my engine to overheat and break from the lack of oil and excess heat. After calling me and admitting responsibility, and sending me a Carfax offer to buy my car, proceeded to act dishonestly and deny our conversations and the offer. When my mother and I arrived to settle the offer, we were met with immediate hostility and unbelievable rudeness from the service manager, who was particularly nasty to my mother which I did not appreciate at all. I am deeply disappointed in the way this entire situation was handled and I would never recommend them to anyone. More