Kendall Toyota of Anchorage

GREAT STAFF, GREAT PRODUCTS!! HIGHLY RECOMMENDED! I previously wrote a review about a van i purchased, i encountered a few diappointments when i took the car home, detailing hadn' HIGHLY RECOMMENDED! I previously wrote a review about a van i purchased, i encountered a few diappointments when i took the car home, detailing hadn't been done, wipers werent replaced as was part of the agreement so i called the staff to explain my situation.. the people at Kendall took my grievance very seriously and really wanted to make things right and they did! The staff there are EXTREMEMLY professional and willing to go above and beyond if you are not 100% satisfied with you experience! They took my van had it detailed, polished, buffed, they even put new tires on it because a screw was lodged in one of the tires and unfortunately was not repairable, and on top of all the extras, bless their hearts, they even filled my gas tank when they were done with all of this!! THANK YOU KENDALL STAFF YOUR THE BEST!! More

Key won't start the car. Bought a used Corolla with 2 keys. One opens and starts the car. The other opens and causes engine to turnover but not start. Called Kendal and Bought a used Corolla with 2 keys. One opens and starts the car. The other opens and causes engine to turnover but not start. Called Kendal and explained the situation. Told them I thought it was possibly a chip in the key. They said come on in we can look at it and figure it out in 10 minutes and told me those keys don't have chips. Took my name and number. Drove down to Kendal and waited. No one there to help. Waited some more. Finally got someone to look at the keys. Told me I needed to make an appointment to have the keys looked at. I explained I'd already called and they instructed me to come in. No good. I didn't have an appointment. Said I would have to leave the car and the keys with them and that they would have to send away for another key. Why can't they simply tell me this one the phone. I complained that that would force me to make another trip into Anchorage. I was told that it could be worse. They had customers there that had been waiting for 4 hours. More

Fantastic Sales and Service Department I've see other dealerships over the years, and Kendall Toyota has been the absolute best experience I've had. Their sales department went the extra mi I've see other dealerships over the years, and Kendall Toyota has been the absolute best experience I've had. Their sales department went the extra mile to make sure I was happy with everything. The rest of the team gave me a great price on a rental while I waited for the vehicle to be delivered. I had just moved to Anchorage from the east coast and needed something to fit my young family of five. I got a great rate on an AWD Sienna to handle the snow and ice while I waited for my new 4Runner. Best of all, my 4Runner came in early! More

Poor management Find another Toyota service dealer. Prepare to wait at least 2 hours. They apologize a lot but don't fix the problems with management, scheduling a Find another Toyota service dealer. Prepare to wait at least 2 hours. They apologize a lot but don't fix the problems with management, scheduling and service. And we have been Very Patient. More

Poor customer service This dealership needs to improve customer service big time. Nick Duncan needs to learn not to lie to a customer. I would not recommend the dealership This dealership needs to improve customer service big time. Nick Duncan needs to learn not to lie to a customer. I would not recommend the dealership. More

Unorganized, worst Toyota dealer. I was scheduled for oil change and fuel injection cleaning at 3 pm. When I arrived 3 pm and I was told that I only could get my oil changed on that da I was scheduled for oil change and fuel injection cleaning at 3 pm. When I arrived 3 pm and I was told that I only could get my oil changed on that day. As for fuel injection cleaning, Kendal Toyota didn't even have the equipment to do it on that day. I was told to come back two weeks later when they got the the equipment and test this service first. They couldn't tell me the price first because they never did this service before. I own Toyota cars for more than twenty years and I have gone to at least 10 Toyota dealers. I did at least 5 times fuel injection cleaning for my Toyota cars and this is the first dealer doesn't have the equipment and never did it before which really gave me a shock.I was in this dealer almost 4 hours for an oil change which could be done in an hour. The service advisor who met me to take my order just couldn't be found for my rest three and half hours there. All I can say about this dealer is if you want more than oil change don't go to this dealer in the afternoon because the schedule person doesn't know what she's doing and you will have to go back again. Good luck for your nightmare and shocks for this deaker. There is even no free bottle water offered by this dealer. Bring your own bottle water. More