Kendall Toyota Anchorage is by far the most corrupt, unethical and fraudulent dealer we have ever dealt with. I recently purchased a new 2026 sequoia and agreed reluctantly to pay the MSRP value (which was $12,000 more than the same vehicle in Washington out Idaho State). I agreed to this as I was trading in a 4runner that I purchased new at Kendall with very low miles for the low blue book value of 39,444 which Kendall GAVE me in writing prior to driving to Anchorage. The manager knew I had to drive 6 hours to get to the dealer and made me wait an hour while he tried to find a reason to reduce the 39,444 number for my trade in.. and he did So not only did I pay $12,000 more that another Toyota dealer in the lower 48 as he offered me 30,000 since he said the paint needs a little buffing. Ive been ripped off and patronised for the last time at Kendall. I've purchased over 200 Toyotas for my business and personal use. I will not be buying any more toyotas and certainly not dealing with Kendall again. Basically they stole $20,000 from us. These dishonest people had me stuck in the dealership and knew I had no alternative place to purchase this car in a short time period since they are a monopoly. They decided to extort money from me. The 4unner is now for sale for $45,000 on their site and has already an offer on it…. This manager Mojo Giron is a criminal and should be terminated from his position as he has completely alienated me and my family from EVER EVER purchasing or servicing our vehicle at a Kendall Toyota. His demeanor is horrible and is an extremely unethical person. Buyer beware stay away from this Monopoly and purchase your car from Washington or Idaho, this was the worst car buying experience we ever experienced. Kendall really needs to lose this exclusive license in Alaska.

The past two times my 2016 4-Runner has been in for service I have not been happy. The time before the part was broken, this time I have a rattling that was not there previously. Phone calls are not returned. Overall disappointed in the service as well as customer service.

The service department is seriously lacking in customer service skills & skills at diagnosing Toyota issues. My 2021 Venza Hybrid has been there for a WEEK-they still cannot explain to me what the issue might be. It will not run. A week ago it would not recognize it was in “Park” & wouldn’t go into “Drive”. Ignition would not completely turn off. The car showed “Low steering power” error message. Unable to lock car. Had it towed right to you all. It took them 6 days to even tow it from their back “yard” into the shop. That the 12V hybrid battery will not charge at all is the ONLY information I have been given by you. YOU ALL SELL & service TOYOTAS!! I have owned 4 Toyotas-2 Rav4’s, 1 Tundra & this Venza. I purchased 2 of those from Kendall Toyota. Never again. When I purchased a previous vehicle from you, your sales team lied to me & said they could not contact my preferred lender USAA. The financing/warranty pusher Phillip Gill was unprofessional. GM Tim Toth-please contact me. Your dealership & service department are a disgrace to Toyota. Please do better for Alaskan Toyota owners.

Bait and switch. Toyota advertised a brake and rotor special for $299. Asked when I set up my appointment. In the system. Arrive at 7 a.m. with my vehicle and they say they are not a participating dealer. Not the first issue with them, but they are the only Toyota dealer in town…

Kendall Toyota Anchorage called back and corrected the bill for work not communicated before work was done, appreciated Yang Her calling and talking about the billing and communication break down.

Ognjen"OGI"Joldzic did a great job on the sale 5 Star for him. The service department and management running it was not helpful in any way to resolve a sensor issue cause during new tires being put on my 2012 Toyota Camry one week before i bought the car. I got the car and air pressure sensors only reacts when driving over 50 for ten mins. I didn't drive that till i had to go to Wasilla which set off the light ten min into the drive. One week later after purchase. I took it in, and the tech went around the car twice and went to get another sensor checker. Still no reading which shows all the sensors are dead. Instead of fixing the 160$ fix to make the customer happy they wanted to charge me for their mess up. Thats a small fix for a $20,000 car purchase within two weeks and they should be ashamed not to accommodate this problem. I have worked on cars for 40 years and that would have been an easy fix with the Tech they have.