Kendall Toyota of Anchorage

Poor service and do not answer phones I had an appointment at 2 on Tuesday to have keys made since I had lost my only key. Had my car towed in and was checked in an hour early. I was told I had an appointment at 2 on Tuesday to have keys made since I had lost my only key. Had my car towed in and was checked in an hour early. I was told that it would take all afternoon,if they could do it. I agreed to pay for one key with the buttons on it, and one plain key. The shuttle driver was awesome and gave me a ride. About 5pm, I was concerned they I had not heard anything, and called. My service advisor told me that they were working on my car,and that someone would come pick me up.A little later, another wonderful shuttle driver called to let me know that he was on the way.Sometime after 6pm, after never even being notified that my car was ready, I was.called to pay over the phone. I was unable to talk to a service rep,but the woman who called said that her boss said that I must pay over the phone. I had never even been told that my car was ready. I got to the dealership, and there was not one person left from the service department.Nobody knew where my car was located. One of the salesmen directed me to the front desk, where my paperwork and ONE key was. I did not have a smart key to unlock the doors and no spare. I wanted to have another key before I left,but of course, nobody was available.if I had known that they couldn't do the key with the buttons, I would have wanted a couple of extras. I have not been able to get anyone on the phone and nobody called to see if I was satisfied with my service, after being left to pick up my car with no service advisor present. When I call, nobody picks up after being transferred to the service department. I'm very dissatisfied with my only visit here.. More

Great service department I had my RAV4 in for oil change, dropped it off night before thinking they could be busy and could take all day, but to my surprise Justin Xiong who w I had my RAV4 in for oil change, dropped it off night before thinking they could be busy and could take all day, but to my surprise Justin Xiong who was my service rep got my car serviced early in the morning. Thanks for the great service. Keep it up Kendall. More

GREAT STAFF, GREAT PRODUCTS!! HIGHLY RECOMMENDED! I previously wrote a review about a van i purchased, i encountered a few diappointments when i took the car home, detailing hadn' HIGHLY RECOMMENDED! I previously wrote a review about a van i purchased, i encountered a few diappointments when i took the car home, detailing hadn't been done, wipers werent replaced as was part of the agreement so i called the staff to explain my situation.. the people at Kendall took my grievance very seriously and really wanted to make things right and they did! The staff there are EXTREMEMLY professional and willing to go above and beyond if you are not 100% satisfied with you experience! They took my van had it detailed, polished, buffed, they even put new tires on it because a screw was lodged in one of the tires and unfortunately was not repairable, and on top of all the extras, bless their hearts, they even filled my gas tank when they were done with all of this!! THANK YOU KENDALL STAFF YOUR THE BEST!! More

Key won't start the car. Bought a used Corolla with 2 keys. One opens and starts the car. The other opens and causes engine to turnover but not start. Called Kendal and Bought a used Corolla with 2 keys. One opens and starts the car. The other opens and causes engine to turnover but not start. Called Kendal and explained the situation. Told them I thought it was possibly a chip in the key. They said come on in we can look at it and figure it out in 10 minutes and told me those keys don't have chips. Took my name and number. Drove down to Kendal and waited. No one there to help. Waited some more. Finally got someone to look at the keys. Told me I needed to make an appointment to have the keys looked at. I explained I'd already called and they instructed me to come in. No good. I didn't have an appointment. Said I would have to leave the car and the keys with them and that they would have to send away for another key. Why can't they simply tell me this one the phone. I complained that that would force me to make another trip into Anchorage. I was told that it could be worse. They had customers there that had been waiting for 4 hours. More

Fantastic Sales and Service Department I've see other dealerships over the years, and Kendall Toyota has been the absolute best experience I've had. Their sales department went the extra mi I've see other dealerships over the years, and Kendall Toyota has been the absolute best experience I've had. Their sales department went the extra mile to make sure I was happy with everything. The rest of the team gave me a great price on a rental while I waited for the vehicle to be delivered. I had just moved to Anchorage from the east coast and needed something to fit my young family of five. I got a great rate on an AWD Sienna to handle the snow and ice while I waited for my new 4Runner. Best of all, my 4Runner came in early! More

Poor management Find another Toyota service dealer. Prepare to wait at least 2 hours. They apologize a lot but don't fix the problems with management, scheduling a Find another Toyota service dealer. Prepare to wait at least 2 hours. They apologize a lot but don't fix the problems with management, scheduling and service. And we have been Very Patient. More