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Kendall Toyota of Anchorage
Anchorage, AK
172 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 172 reviews
October 30, 2017
Poor service Mr Ryan Carter(SALES MANAGER) Bad try !!!!! Mr Carter tried to estimate my car very cheaply.Never again Kendall Toyota. Salesperson was Anthony Manacio.He is very kind and frien Bad try !!!!! Mr Carter tried to estimate my car very cheaply.Never again Kendall Toyota. Salesperson was Anthony Manacio.He is very kind and friendly More
by Antonio
Employees Worked With
Anthony Manacio
October 20, 2017
Tire change over I give Bradley an A+ for doing his best to get me in and out with my service. Toyota has always done an excellent job on my Rav 4 and I appreciate th I give Bradley an A+ for doing his best to get me in and out with my service. Toyota has always done an excellent job on my Rav 4 and I appreciate their staff. They are all motivated to assist you in whatever way they can. That's why I'm on my third Toyota! More
by Cheri 123
Employees Worked With
Bradley
October 13, 2017
poor service So now we are going to have to sue the deslership to get the doors on our 2011 toyota sienna fixed. These doors have been breaking since 2000 and desp So now we are going to have to sue the deslership to get the doors on our 2011 toyota sienna fixed. These doors have been breaking since 2000 and despite a recall from toyota saying the doors dont latch they wont repair our doors. They are slso lying about the cost as new motors are 260 on the internet and thry are quoting 6000 to fix the faulty doors. Do not buy a sienna as the doors are horrible. But a honda pilot. More
by peter cannava
Employees Worked With
service manager is liar and cheat
August 22, 2017
Service what service The only service you receive from this dealership is if you purchase new and are only doing an oil change. Need a tire change or an oil change on a The only service you receive from this dealership is if you purchase new and are only doing an oil change. Need a tire change or an oil change on a vehicle over 10 years old...Kendal has an appointment for you next month. If you need to contact your service advisor you have to call wait 10 mins on the phone to be told you may leave a message for your service advisor and they will return your call when they become available. I thought you paid more for a Toyota to get a good vehicle and good service, fortunately you can still get a good vehicle but this service sucks, and the call center is another joke. Good luck to all who do business at this dealership! More
by Edgar
Employees Worked With
Call Center lady, did noty identify herself.
July 29, 2017
Buyer Remorse, Seller Remorse Sales isn't an issue, but when it comes to Finance and follow-up with customers who have purchased vehicles they fall short. I arrived about 3:30 pm Sales isn't an issue, but when it comes to Finance and follow-up with customers who have purchased vehicles they fall short. I arrived about 3:30 pm and 6 hours later was pushed into a Toyota Loan, service agreement and a maintenance plan. After being up for 15 hours I should have walked away. Having a credit score over 800 they locked me into a 4.39% loan, when I already had pre-approval with a local credit union. After looking over my documents I went to cancel my service and maintenance plans and was accosted over the phone. I returned to the dealership that night and a fiancé rep dropped the rate to 3.39 but I would still take the maintenance plan. If I want to cancel them both, I have financing with my credit Union at 2.99% and the fine print stated I have 30 days it should not be this difficult. Why do I want to talk to the Finance rep I spoke with on the phone. I didn't care to return to the dealership. Three days later I'm sitting in the General Managers office being told they fell short with me, but they want a long standing, loyal customer. Spending 15-20 minutes in your front entrance the day before and tonight with not one acknowledgement and you gave me $6,000 on my Chevrolet Silverado Crew Cab but list it for $15,999 and I put down $6,000 as well...How is your service department? The courtesy shuttle...short handed. I was having an auto start installed and although dropping it off at 7:45 I didn't get to work until 10:00 am. I did get a tour of Anchorage. Lessons Learned! More
by Csilverkite
Employees Worked With
Mark Williams, Sean Marshall, James Plaster, Tony Vaillamcourt
July 16, 2017
from bad to worse I have no idea how any good thing could be said of this place. No one kept there word about a thing there and i mean no one. All so i kept getting a I have no idea how any good thing could be said of this place. No one kept there word about a thing there and i mean no one. All so i kept getting a different story from every person there i learned i could not trust anyone there. After leaving a negitave reviw Tony V. the GM there called and apolagized for the bad treated and showed us a different SUV that wss returned from a lease and said it would take a week to 10 days to be certified and he gave me his word he would call us no matter what to tell my what was going on with the car, that time has come and gone with no call from the GM. Some manager, i guess that is the type of dealership they are untrust worthy and no concept of truth and how to keep yourword . Oh it gets better they deleted my negitive review from their website now thats class. Avoid these people at all costs More
by zaq1zaq1
Employees Worked With
Tony V. the GM
June 27, 2017
Annual service of my 2005 Toyota Sienna I was picked up and brought home by shuttle and returned later in the day by shuttle to pick up my car.They were friendly and efficient, This is a se I was picked up and brought home by shuttle and returned later in the day by shuttle to pick up my car.They were friendly and efficient, This is a service I need when I bring my car for service. Everything was explained to me including price and needs. More
by Nell
Employees Worked With
Elizabeth
June 24, 2017
Poor service and do not answer phones I had an appointment at 2 on Tuesday to have keys made since I had lost my only key. Had my car towed in and was checked in an hour early. I was told I had an appointment at 2 on Tuesday to have keys made since I had lost my only key. Had my car towed in and was checked in an hour early. I was told that it would take all afternoon,if they could do it. I agreed to pay for one key with the buttons on it, and one plain key. The shuttle driver was awesome and gave me a ride. About 5pm, I was concerned they I had not heard anything, and called. My service advisor told me that they were working on my car,and that someone would come pick me up.A little later, another wonderful shuttle driver called to let me know that he was on the way.Sometime after 6pm, after never even being notified that my car was ready, I was.called to pay over the phone. I was unable to talk to a service rep,but the woman who called said that her boss said that I must pay over the phone. I had never even been told that my car was ready. I got to the dealership, and there was not one person left from the service department.Nobody knew where my car was located. One of the salesmen directed me to the front desk, where my paperwork and ONE key was. I did not have a smart key to unlock the doors and no spare. I wanted to have another key before I left,but of course, nobody was available.if I had known that they couldn't do the key with the buttons, I would have wanted a couple of extras. I have not been able to get anyone on the phone and nobody called to see if I was satisfied with my service, after being left to pick up my car with no service advisor present. When I call, nobody picks up after being transferred to the service department. I'm very dissatisfied with my only visit here.. More
by mreed213
Employees Worked With
Michael
May 10, 2017
Great service department I had my RAV4 in for oil change, dropped it off night before thinking they could be busy and could take all day, but to my surprise Justin Xiong who w I had my RAV4 in for oil change, dropped it off night before thinking they could be busy and could take all day, but to my surprise Justin Xiong who was my service rep got my car serviced early in the morning. Thanks for the great service. Keep it up Kendall. More
by Lnguyen
Employees Worked With
Justin Xiong
April 20, 2017
GREAT STAFF, GREAT PRODUCTS!! HIGHLY RECOMMENDED! I previously wrote a review about a van i purchased, i encountered a few diappointments when i took the car home, detailing hadn' HIGHLY RECOMMENDED! I previously wrote a review about a van i purchased, i encountered a few diappointments when i took the car home, detailing hadn't been done, wipers werent replaced as was part of the agreement so i called the staff to explain my situation.. the people at Kendall took my grievance very seriously and really wanted to make things right and they did! The staff there are EXTREMEMLY professional and willing to go above and beyond if you are not 100% satisfied with you experience! They took my van had it detailed, polished, buffed, they even put new tires on it because a screw was lodged in one of the tires and unfortunately was not repairable, and on top of all the extras, bless their hearts, they even filled my gas tank when they were done with all of this!! THANK YOU KENDALL STAFF YOUR THE BEST!! More
by Candydee
Employees Worked With
Nick Duncan, Tony
