Kendall Toyota of Anchorage

Terrible Ok I have no idea how great or bad service department is. Or sales department but one thing is certain they got the worst parts department associate's Ok I have no idea how great or bad service department is. Or sales department but one thing is certain they got the worst parts department associate's I've ever seen. Not friendly Don't know what they are doing I feel like I'm at DMV More

WORST EXPERIENCE EVER!!! Tried to purchase new car for my mom for Christmas. Due to their sales team inability to read their own invoices and reserving multiple cars that wer Tried to purchase new car for my mom for Christmas. Due to their sales team inability to read their own invoices and reserving multiple cars that were wrong I finally ordered a car and put a deposit down. I called to check in and it was NEVER ordered! Now my moms car is failing and we don’t have a back up plan! How hard is it to order a car? It’s the easiest transaction ever! After people committing to follow the transaction through personally I have no faith that customer service exists at this dealership! More

My New Hilander Limited Platinum 2/11/18 I had the misfortune of being involved in two major accidents with in 60 days of each other. My car was in the shop for 3 weeks after the fir 2/11/18 I had the misfortune of being involved in two major accidents with in 60 days of each other. My car was in the shop for 3 weeks after the first accident. I had it back (in pristine condition) for 5 days, when I was hit again resulting in a total loss of my car. My husband had been trying to convert me to Toyota for a few years; so I figured I would at least go look at the Highlanders. My sales person, Tommy James of Kendall Toyota of Anchorage, and the test drive of course, made my decision to buy a new Highlander easy. Tommy was knowledgeable, friendly and up-front in regards to features, safety, comfort, quality of the vehicle and costs. He walked me through every step of the purchase. Including spending time with me after the transaction was complete; sitting in the car with me demonstrating and explaining the features of the car. Marco, was “shadowing” James on my initial visit to the dealership and he was very frindly and helpful as well. I wish them both luck and many car sales in the Toyota Sales Business. Additionally, Jason Bartlett gets 5 stars as well. We have made a few purchases from Jason; before he moved up from sales to Management; but he is still just as friendly and eager to meet our needs as ever. We have sent several friends and relatives to Kendall. Many of them have made purchases based on our recommendations, and the friendly service at Kendall. Janet R @ 907 Anchorage, AK More

Best customer service in town We purchased a vehicle in 2014 and have had nothing but excellent service from the sales, office, and service team. Will definitely purchase another We purchased a vehicle in 2014 and have had nothing but excellent service from the sales, office, and service team. Will definitely purchase another vehicle from them in the future. More

Love Kendall Toyota if Anchorage I have purchased two cars from Kendall Toyota of Anchorage and have had a great experience every time. Both times I purchased a Sequoia first time was I have purchased two cars from Kendall Toyota of Anchorage and have had a great experience every time. Both times I purchased a Sequoia first time was my very first time going to this dealership and purchasing a Sequoia and I wouldn’t go anywhere else to purchase a car ever again and I will never drive anything else other than a Toyota as the keep their value and they go forever. Thank You Kendall Toyota of Anchorage for helping me get my second Sequoia and working with me to get the one I want with all the bells and whistles I wanted as well. More

Had toyota my whole life...not anymore due to this dealershi I've had toyota cars my whole life. Due to how the sales representative Jordan and his manager acted, I refused to go back to this specific dealership I've had toyota cars my whole life. Due to how the sales representative Jordan and his manager acted, I refused to go back to this specific dealership. Jordan did not listen to what I was looking for, showed me nothing withing the few specifications I had requested (only price and size), told me I knew nothing about cars, and made sexist comments the whole time. I left and over the phone requested to not be called again. Hr kept calling for 4 days until I finally asked to speak with a manager. The manager unfortunately didn't even care enough to ask which sales representative was ignoring my request. It's unfortunate because these are great cars I trust and I wish I couldbhave given them my business. I never make a stink about these kinds of things but I'm really thoriughly disappointed in this experience. More

Poor service Mr Ryan Carter(SALES MANAGER) Bad try !!!!! Mr Carter tried to estimate my car very cheaply.Never again Kendall Toyota. Salesperson was Anthony Manacio.He is very kind and frien Bad try !!!!! Mr Carter tried to estimate my car very cheaply.Never again Kendall Toyota. Salesperson was Anthony Manacio.He is very kind and friendly More

Tire change over I give Bradley an A+ for doing his best to get me in and out with my service. Toyota has always done an excellent job on my Rav 4 and I appreciate th I give Bradley an A+ for doing his best to get me in and out with my service. Toyota has always done an excellent job on my Rav 4 and I appreciate their staff. They are all motivated to assist you in whatever way they can. That's why I'm on my third Toyota! More

poor service So now we are going to have to sue the deslership to get the doors on our 2011 toyota sienna fixed. These doors have been breaking since 2000 and desp So now we are going to have to sue the deslership to get the doors on our 2011 toyota sienna fixed. These doors have been breaking since 2000 and despite a recall from toyota saying the doors dont latch they wont repair our doors. They are slso lying about the cost as new motors are 260 on the internet and thry are quoting 6000 to fix the faulty doors. Do not buy a sienna as the doors are horrible. But a honda pilot. More

Service what service The only service you receive from this dealership is if you purchase new and are only doing an oil change. Need a tire change or an oil change on a The only service you receive from this dealership is if you purchase new and are only doing an oil change. Need a tire change or an oil change on a vehicle over 10 years old...Kendal has an appointment for you next month. If you need to contact your service advisor you have to call wait 10 mins on the phone to be told you may leave a message for your service advisor and they will return your call when they become available. I thought you paid more for a Toyota to get a good vehicle and good service, fortunately you can still get a good vehicle but this service sucks, and the call center is another joke. Good luck to all who do business at this dealership! More