Kendall Toyota of Anchorage

Aaron is awesome! Thanks for getting me a good deal and I appreciate what you've done. Great experience! I will definitely refer other people to Aaron. Awesome! Thanks for getting me a good deal and I appreciate what you've done. Great experience! I will definitely refer other people to Aaron. Awesome! More

Aaron did an awesome job. Top notch an first class individual! Highly recommend him. Have purchased a half dozen vehicles and this was buy far the easiest we ever had individual! Highly recommend him. Have purchased a half dozen vehicles and this was buy far the easiest we ever had More

I will never buy another Toyota, this dealership lies Got bait & switch when buying, got remote start $795 because they would fix asap, no problems. Problems start 2 remotes, that don't want to work toge Got bait & switch when buying, got remote start $795 because they would fix asap, no problems. Problems start 2 remotes, that don't want to work together, lots of issues. Told different thing each time brought in, (6+), finally told that they can also drain hybrid system, (which now 16,500 miles & none of the electronic voltage system works. Had taken it in for battery dead issues & told it just needed a recharge. Told suddenly that if you don't start a Hybrid every few days it will have issues. WHAT. What if I go on vacation, yes, you will need to have someone start it every few days. WHAT. Told this suddenly. Try to jump a Hybrid, need special cables w/tips, so you can get into the fuse box & attach to a small screw in the middle of a bottle cap size spot. You need special jumper cables. I was told that a manager would contact after my last post. they never did. I had called numerous times asking for manager and finally after 3x got a call back. More

Great buying experience We needed to downsize from our large chevy suburban, but still needed something with good cargo space. We decided on a Toyota 4Runner and Sam Park at We needed to downsize from our large chevy suburban, but still needed something with good cargo space. We decided on a Toyota 4Runner and Sam Park at Kendall Toyota Anchorage helped us make a purchase that fit within our budget. He gave us space and time check out many vehicles before we decided, and he worked hard to introduce us to the features of the new vehicle we decided on, making us confident and comfortable in our purchase. More

Sell Damaged Goods If I could rate this dealership a "0", I would. I purchased a Range Rover from this dealership. When I was taken to test drive the vehicle, I was driv If I could rate this dealership a "0", I would. I purchased a Range Rover from this dealership. When I was taken to test drive the vehicle, I was driven several miles away to a storage lot. It appeared to be in good condition other than a damage to the windshield. The salesman said it would be repaired if I chose but that I should just call it an Alaska bruise. I purchased the vehicle that evening. after waiting 3 hours for paperwork. Bottom line....it was sold with bad brakes. Brakes so damaged that the calipers were bent. The dealership refused to look at the damage pictures from my mechanic who told me there was no possible way that I could have done that damage in the time I had owned the vehicle or the amount of miles I had driven. Very bad customer service and reliability. More

customer service First of all, I hate to shop at a car dealer, it is second only to a root canal. But, we had two sales people, Patrick Carrillo and Arlind Hasipi, he First of all, I hate to shop at a car dealer, it is second only to a root canal. But, we had two sales people, Patrick Carrillo and Arlind Hasipi, help us when we were told by Yang Moua in Service that our 2007 Prius had a hybrid battery die......awful feeling. But I loved my Prius and needed a 4 wd so we bought the 2019 AWD Prius that day. BUT, the new cars are computers and it takes a lot of youth to train seniors like me on the new vehicles that do everything but feed me. Arlind at 22 years old was "my guy" both for my husband and me. We spent at least an hour going over all the buttons, icons, buzzers and lights that dictate whether I go, stop and park. Our family have all Toyotas but the new cars MUST have a young salesperson who knows electronics in order to prevent intimidation of the electronic system. That's it. Patrick was very polite and knowledgeable, not pushy AND Arlind is a boy genius on the Prius systems with patience! Bonus' for both of them. More

No Appointment Required was in need of an oil change for my 2017 Tundra, and called to several service shops in Eagle River, all of them quoted over $100 for the service. I was in need of an oil change for my 2017 Tundra, and called to several service shops in Eagle River, all of them quoted over $100 for the service. I called Kendall's service counter which normally requires an appointment for service, I was told I could bring it in and they would fit it in. Thanks Kendall I needed this done prior to going away for the long weekend. The kicker was with the military discount it was $71. Thanks Kendall from Rich in Chugiak! More

Waste of time I saw an ad for a Highlander Hybrid on Facebook Marketplace. I called and spoke to Arlin in used cars and he said he could take $1,000 deposit on my c I saw an ad for a Highlander Hybrid on Facebook Marketplace. I called and spoke to Arlin in used cars and he said he could take $1,000 deposit on my credit card to hold it for the advertised price while it was being detailed and serviced. 5 days later and after having made multiple calls to Arlin, he finally told me that a car was in the service Bay being detailed but I could definitely see it. After a 20-minute drive across town to a different lot I was able to see it but not test drive it. I returned to the original lot after another 20 minute drive only to be shocked and disappointed that their trade-in offer was $3,000 less than the lowest certified dealership NADA trade-in value. 10 minutes and 6 miles away at the Chrysler Dodge dealership Donnie offered me $2,700 more! The part that offended me the most was my dealings with the sales manager. After insulting me with a lowball trade in offer he then tells me he does not even have a price yet for the Highlander Hybrid car I drove 45 minutes from Eagle River to check out! He then said even if he had a price he wouldn't budge on it because he knows Toyota's get their asking price. The salesman then explained that they had misrepresented themselves when they said they had taken $1,000 deposit on my credit card guaranteeing the car at that price, and they had never run my card!!! Bait and switch? What a huge waste of my time! And what an arrogant sales manager not to even give me a "best price" that Arlin had told me I would be offered,.. after wasting 3 hours of my time! I have had a Toyota truck and I have had a RAV4 both bought from Toyota dealerships. I tried at all times to have my Toyota serviced at the Toyota dealership but after this experience I am looking at other brands of cars and no longer consider them my number one choice! My advice is do not waste your time with this dealership! More

Totally inept My past two visits to their service department have been an absoulte disaster. I brought my 4Runner in for a winter tire changeover and they just lef My past two visits to their service department have been an absoulte disaster. I brought my 4Runner in for a winter tire changeover and they just left my winter tires in the truck and rotated my summer tires instead (but still charged me for the full changeover). When I asked what happened they blamed it on a new tech from Florida and said they didn't have time to do the changeover and I had to bring the vehicle back another day to get the work done. Next visit I scheduled service to get four items fixed. I was very explicit about what needed to be done and what parts were necessary. The scheduler said no problem and that everything would be ready. They had my truck all day before they started working on it despite promising it back to me before 3:00PM . They didn't fix three of the four items I brought it in for and then lied about waiting until the end of day to start working on it until I told them my alarm system was transmitting GPS and engine status to me all day and I knew that hadn't touched it. Then they claimed they had a bunch of unscheduled drop-offs and they got too busy to work on my 4Runner. Furthermore, they forgot to order the part for one of my repairs so they couldn't do the work. Then they charged me a diagnostic fee because they didn't do the repair I had scheduled. My service rep was clear that they either had to do the repair or charge a diagnostic fee and that it didn't matter that they forgot to order the part. I spoke to the service manager and he was a complete jerk and refused to remove the fee. When I told him that they would lose a good customer for life over a simple diagnostic fee for a repair I scheduled for them to do he stated "he could care less" and that it's "not his problem". If I wanted my truck back I had to pay the fee. These guys are liars and crooks. Get your service done elswhere. More

more lack of follow through I wrote before about my issues gettin my 2017 Toyota takoma shock, well they called my husband and asked how they can make it right, he told them sinc I wrote before about my issues gettin my 2017 Toyota takoma shock, well they called my husband and asked how they can make it right, he told them since most of their contact was with his wife, and it was my deal, financing, etc, they didn't want to talk to him before, well he told them that they should try to make it right with me and he said he would call me, when I can home from work, I called and left a message for Trevor and they have not called me back in alt least 6 days. More