Kendall Toyota of Anchorage

"Thank You" to the 3 individuals that I worked with at this facility during my purchase. My Sales Rep Dedrick Pouncy, Sales Manager Travis Palmer, and in finance James Leitch. All three did a gr with at this facility during my purchase. My Sales Rep Dedrick Pouncy, Sales Manager Travis Palmer, and in finance James Leitch. All three did a great job to help us reach our goals and as quickly as possible. They all worked so hard for us; It was refreshing. I really appreciate that I was able to do some of the work by phone. My time is valuable and purchasing a vehicle is a timely adventure. I have others to buy so the speedier the process, the better. I had been to other competitors' lots that afternoon including various used car lots, and I have to say that this was the only facility that I felt comfortable. It was the first time that afternoon that we didn't feel like "shark bait." Spending and exorbitant amount of money is nerve racking to begin with, but it's a easier when you feel comfortable and in good hands while you're doing so. There is a level of knowledge, respect and class that this facility and crew have, and I like that. Dedrick made sure we were comfortable throughout the entire process. He provided me a cubical/office to work in while we waited for finance, assisted us in finding a restaurant that delivers food, and kept that conversation going with my daughter and I to help pass the time. When it came time to leave with our vehicle, he did the most thorough inspection of the car both visually and mechanically. We left knowing how to operate every feature the vehicle had. That was long but very much appreciated today. We feel fortunate that he was standing outside when we pulled into your lot that afternoon, and I still receive calls from Dedrick checking up on us and our new addition to our garage. The Service Department is amazing, but I have always known the excellence that that department delivers. When I bought my 2006 4-Runner, many years ago, I have consistently made the 100 mile round trip to have the maintenance done at this facility, even the oil changes. I know I can count on what the work they deliver and the staff is wonderful. A big thumbs up to the staff at Kendall, and when I buy another Toyota I will definitely come back to this facility to do so. However, I really hope to have the same line-up with Dedrick as my Sales Rep, Travis working the deal for me, and James on the finance and warranty end of my purchase. Thank you again Kendall for a job well done! More

Our experience was very pleasant at Kendall Toyota. We didn't feel pressured, and we found the sales staff very competent and easy to work with. didn't feel pressured, and we found the sales staff very competent and easy to work with. More

This is by far the best, friendiest, & customer satisfying dealer i have ever worked with. We loved the respect and patients this dealer has. My wife can sometimes drive me crazy, i thought for sur satisfying dealer i have ever worked with. We loved the respect and patients this dealer has. My wife can sometimes drive me crazy, i thought for sure she would drive them crazy, & have us kicked off the lot, but to my surprise, Mike & Randy stepped up to the plate and took good care of us. Kendall employees will bend over backwards to help. 5 stars all the way. i will be recommending all military to this business. More

It was a wonderful visit Kendall of South Anchorage unlike other dealership I visited in town. I don't feel pressure to purchase. I feel I got reasonable deal on my purchased. unlike other dealership I visited in town. I don't feel pressure to purchase. I feel I got reasonable deal on my purchased. More

Everyone was very friendly and helpful. I appreciated the playroom for my kid as we waited. The coffee was great. I interacted with a total of 5 salespeople and they all were very nice and professional the playroom for my kid as we waited. The coffee was great. I interacted with a total of 5 salespeople and they all were very nice and professional. I felt like I was in some high class hotel. The only thing missing was some hot cocoa for my son but the salesman even offered to go looking for some at the Lexus side! I was only having a duplicate key made but to my surprise they did a whole checkup on my Sequoia. Very nice. More

Went to check out a Tundra that was on dealer special (nearly 6k under invoice) and was immediately impressed by management when they promplty had a lexus employee help us due to their overwhelmed staff (nearly 6k under invoice) and was immediately impressed by management when they promplty had a lexus employee help us due to their overwhelmed staff at the toyota side. Couldn't have been more impressed with Graham's knowledge of the Tundra, his friendliness, and his "Im not going to sell you a car" attitude. I can't explain enough how much I hate being sold something! Wonderful experience and we will most definitely be buying another vechicle from them in a few years. A+++ rating from myself and my wife... Very military friendly... Extremely knowledgable staff and very curtious at all points of the process. More

The experiance I have at Kendell toyota went wonderful and great. The people there was easy to work with and have all of my questions answer. I would recommand this to my friends. Thanks, Pakou and great. The people there was easy to work with and have all of my questions answer. I would recommand this to my friends. Thanks, Pakou More

if you like dealership employess who lie and cheat then you will like kendall toyota. they will change your personal information as to not receive a fair and accurate rating of the dealership. customer ser you will like kendall toyota. they will change your personal information as to not receive a fair and accurate rating of the dealership. customer service doesnt pay. LITERALLY!! More

We bought our second vehicle from Toyota in less than a month. We were so happy with Kendall that we decided to sell our Honda. Now we are a Toyota family and truly happy!!!!! Jason, Jeri, Julie and Mik month. We were so happy with Kendall that we decided to sell our Honda. Now we are a Toyota family and truly happy!!!!! Jason, Jeri, Julie and Mike are awesome. Thank you guys. More

Bought a new car a few days ago and am very happy with how the whole process went. Customer service was great, Alex Mora helped make the experience very pleasant. Not too pushy, answered the questions I h how the whole process went. Customer service was great, Alex Mora helped make the experience very pleasant. Not too pushy, answered the questions I had very well. More