Kendall Toyota of Anchorage

Alexander Mora was amazing he tried so hard and did and excellent job to work with what my husband and I were wanting. He was very friendly and his customer se Mora was amazing he tried so hard and did and excellent job to work with what my husband and I were wanting. He was very friendly and his customer service was great. Sadly we ended up goin to another dealership because of his jack xxx of a boss he has! More

excellent people and very friendly... i'm from Kodiak Alaska and recently got my Honda Ridgeline there, they really helped me get approve for the car i want... people and very friendly... i'm from Kodiak Alaska and recently got my Honda Ridgeline there, they really helped me get approve for the car i want... quick responses on my emails! really good customer service... More

MAR 2014 Took my 2007 Tacoma into Kendall ANC for seatbelt recall and simple oil change. Arrived 7AM they had no record of my appt. They install the wrong weight oil, installed 5 quarts (instead of seatbelt recall and simple oil change. Arrived 7AM they had no record of my appt. They install the wrong weight oil, installed 5 quarts (instead of the required 7) AND the wrong oil filter. NEVER again will I reccommend this dealership. More

I live in "bush" Alaska, 400 miles (roundtrip) from Anchorage; I can’t go to the dealer multiple times in search of a new truck. I needed a good deal from the start and a truck that would meet al from Anchorage; I can’t go to the dealer multiple times in search of a new truck. I needed a good deal from the start and a truck that would meet all my needs, which included getting options installed. Jason Bartlett made it happen and made sure they were installed at the time of pick-up, because for me there is no going back the next day. Jason Bartlett understood this "bush mentality" and made sure all my options were installed professionally and gave me a good and fair price on my trade-in and for the purchase price of the new truck. He's a no xx-type of guy that you can count on! I tell all the people I care about in search of a new vehicle to go see Jason Bartlett. More

I had an appointment for 9 am to get a recall item repaired. The new service technician couldn't use the iPad to find my information in the computer. I had to go to another service agent and she brou repaired. The new service technician couldn't use the iPad to find my information in the computer. I had to go to another service agent and she brought up my information quickly. Then she told me to calm down even though I was not upset. Then I looked out at my car which I just drove into the dealership to get a new steering column replacement. They didn't even know how to start my Prius after I gave them my key. Another lady came over to jump start my car. I had to run out and tell them that my car starts just fine. They had no idea how to start my Prius. They service agent said he was unable to get the mileage from the car cause it wouldn't start according to 4 of them. I had to explain to them to put key in put foot on brake and push start button. It started just fine and runs great. I walked away and they again we're trying to jump start it with another battery jumper because they had no clue about the Prius. They are the Toyota Dealership and don't even know how to start the cars they sell. I would not recommend going to this dealership they have no clue how to train their employees. I had to take my car and leave because the service manager was clueless about why his employees didn't know what they were doing. More

Initial purchase of the '14 Tundra was very good. Paperwork and working the deal went quickly. The problems began when I brought the Tundra in for the rustproofing package and paint protection. The Paperwork and working the deal went quickly. The problems began when I brought the Tundra in for the rustproofing package and paint protection. The shop was supposed to hand wash the truck in order to apply the paint protection film; pressure wash the undercarriage to apply the rustproofing. When I picked up the truck, they had only washed to the back of the cab (only the area where the film was to be applied. I was not impressed. When pointed out to them, I was offered a courtesy car and a full cleaning of the exterior, but I haven't been back to get that done. Second disappointment was the pay-off of my trade-in. The salesman called the bank for a 15 day pay-off. They took 3 weeks to get it there, so I recommend monitoring that. I talked to someone in the finance dept. and was told the Acctg. dept. would be 'talked to' regarding the delay. I hope this trend does not continue and haven't written them off yet since when issues were discovered, the people I dealt with there seemed concerned and offered to remedy the situation. More

Went in yesterday to have my Toyota Highlander serviced, the tires rotated... The head mechanic Jesse was extremely helpful and friendly. He went above and beyond in helping us and making sure all our con the tires rotated... The head mechanic Jesse was extremely helpful and friendly. He went above and beyond in helping us and making sure all our concerns were answered. He was a pleasure to deal with, i wish all public service employees were like him. More

Salesman, Alex, wasn't interested in just a sale. We looked around at different Kendall locations and found a vehicle that caught my eye. We took it for a test drive. Then we looked into financing. They looked around at different Kendall locations and found a vehicle that caught my eye. We took it for a test drive. Then we looked into financing. They checked with several different banks to get me the lowest interest rate. He got me into the vehicle I wanted with the options I loved. Instead of pushing me into a quick sale on the showroom floor More

Jason Bartlett was wonderful to work with! Such personable professionalism! No pressure, great customer service, and excellent follow through! No games, no run around, just honest, respectful servi personable professionalism! No pressure, great customer service, and excellent follow through! No games, no run around, just honest, respectful service! More

I have had one of the worst experiences with a dealers service department. First off, I bought a 2007 GMC Sierra in July 2013 that was sold to me with new rims the dealership included to help improve the service department. First off, I bought a 2007 GMC Sierra in July 2013 that was sold to me with new rims the dealership included to help improve the look. However, when I took this vehicle in the day after I bought it to MIDAS, they noticed the center hub cap piece broken. Not only that, I was sold the truck with worn front and rear brake rotors, a hub assembly that needed immediate replacement, an A/C belt that was cracked, and tires that were very worn and needed immediate replacement. I was thankfully taken care of by Travis, the used card manager that took care of getting these things fixed. However, I took my truck in for the second time (this time to replace hub cap since they needed to order 4 new ones) and it took 3 hours to replace hub caps! I had an appt. at 230pm and my truck didn't even get onto a lift until 440pm. Not only did that tick me off, but then I just took in my truck to get new tires put on and 1 of 2 things occured. 1, either the service rep that worked on my vehicle broke one of the tire rods on one my wheels, or he was not paying attention at all and didn't catch it. Either way, this was poor service and it has been an on going issue with Kendalls service department. Overall, my original buying experience was great but the fact these vehicle was up for sale with all the issues they had only makes me think Kendall Toyota does not care about the safety of its customers. Be very careful if you buy a used vehicle from this dealer and be sure to get it fully inspected by at least 2 mechanics! More