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Kendall Toyota of Anchorage
Anchorage, AK
174 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 174 reviews
August 16, 2016
Kendall Toyota As far as the service goes it was so so I was passed from service advisor to service advisor until I got Micheal Kim when I bring my truck in he is th As far as the service goes it was so so I was passed from service advisor to service advisor until I got Micheal Kim when I bring my truck in he is the go to guy he doesn't let it leave the shop until it's up to his standards and let me tell you I have never met anyone with any higher. While he was absent my truck left the shop with not only the matainance light on but every light that can be alumanited twice! In my opinion he should be the Service manager. And if he was a mechanic he would be the only one that I would let touch my truck. The only reason I still go to Kendall Toyota is because Of Mr Kim! Kendall made a good choice when they hired him. If they were smart they would do anything in there power to make sure he never leaves this company. I would be very proud of my company if more of employees were like him So KUDOS Kendall you did something right More
by Notsoez
Employees Worked With
No comment
May 30, 2016
AWESOME AWESOME EXPERIENCE Nick Duncan was our representative. He is extremely knowledgeable , courteous, prompt and knows how to put together a SEAMLESS TRANSACTION IN RECORD T Nick Duncan was our representative. He is extremely knowledgeable , courteous, prompt and knows how to put together a SEAMLESS TRANSACTION IN RECORD TIME. It was SOO refreshing to interact with Nick!!!! He is a STAR💥.... We highly recommend his expertise. Lorrie Baloun Graves, Fairbanks, AK More
by IC2020
Employees Worked With
NICK DUNCAN
March 31, 2016
maintenance appointment Samantha Wheeler was my service rep. She was wonderful! although service took a little longer than what i expected, it was worth it. Thank you. Samantha Wheeler was my service rep. She was wonderful! although service took a little longer than what i expected, it was worth it. Thank you. More
by sparky
Employees Worked With
Samantha Wheeler
November 04, 2015
Awesome experience with the Salesman Okay I have to be truthfull the sales manager was pointless to deal with and would barely cut me any deals. But on the Flip side our salesman Kimball Okay I have to be truthfull the sales manager was pointless to deal with and would barely cut me any deals. But on the Flip side our salesman Kimball made up the difference. He kept his promises and apologized for not being able to help on some of the negotiations as the truck I was trying to get into was a hot item and the Sales Manager would not cut me any slack. Anyways Kimball kept me calm and by the end of the day he was the last person I saw when the deal was done. A little agitated by the sales manager but definitely pleased working with Kimball. I would highly recommend anyone buying a Toyota to go see Kimball at Kendall Toyota of Anchorage. Awesome experience working with him. More
by deveraj06
Employees Worked With
Kimball Daniels
September 10, 2015
Customer experience is an "F" When purchasing Toyota Cars was okay, dealing with the salesmen. But when it come to service setup (scheduling) etc. when it's time to get oil change. When purchasing Toyota Cars was okay, dealing with the salesmen. But when it come to service setup (scheduling) etc. when it's time to get oil change. There should be available loaner as those maintenance service can take longer and for us to have to wait until done. Most of us have another things we have to do. Offer loaner to those who cars is getting service should be available. And you might can get all your employee on the same page as I called multiple times and stated loaners are available More
by Unhappy customers
Employees Worked With
None specific
May 27, 2015
Buying experience okay, service is atrocious. We've bought two cars from this dealer, sales people are friendly, and the buying process was painless. However service department is an absolute We've bought two cars from this dealer, sales people are friendly, and the buying process was painless. However service department is an absolute nightmare, first problem is the near impossibility of getting anyone on the phone. Out of the last 10 times I've called for service two were never picked up at the front desk and of the other 8 transferred 6 have gone to voice mails. Out of 8 voice mails left at various departments I have never once received a call back. Then onto the service, I've brought in my vehicle 5 times for non scheduled maintenance problems. During 3 of those "fixes" they broke something else that I'm left to find later, one problem caused by the service department left me stranded and locked out of my vehicle forcing me to get a tow. One time they installed my part on the wrong vehicle and on top of that just handed me someones keys! If I hadn't correct them I could have just drove off with someones car! After telling them they messed up the job suddenly was going to take a whole day. During normal scheduled maintenance I was once told my car would take an hour to be done and that they would come get me. I waited in the service area and no one came around for over 2 hours. Finally tracked someone down and they told me it had been done for 45 minutes! They knew I was waiting! I've tried asking for the service manager four times and each times got a voice mail. Once again, leaving four voice mails I never got a call back. The last time I was in for service I was very upset, and the service agent said they would have the service manager call me back. Here we are a week later with no call. Now that the Toyota care warranty is over on both of our family vehicles we will -never- be returning to the service department. I also doubt, even with how much we enjoy our vehicles that we will ever purchase another from this dealership. The only nice thing I have to say is about the sales people, they were always professional and courteous. Maybe the sales force should teach customer service how to provide customer service. I've had to go back twice since my above problems for warranty issues and the service continues to be absolutely terrible. Every single time without fail when I go in the service is horrid. Even if I love the Toyota brand I will never buy a new Toyota from Kendall ever again. The next time something breaks under warranty I may just eat the cost and fix it at a local shop. More
by Skirrak
Employees Worked With
Multiple employees
March 23, 2015
Excellent Customer Service Went for oil change but warranty was over. Pleasantly happy with the people that worked with me. They were friendly, accommodating and professional. O Went for oil change but warranty was over. Pleasantly happy with the people that worked with me. They were friendly, accommodating and professional. Outstanding Job !!! More
by Grace
Employees Worked With
Nicole Bricco, Darlene Snow, Joshua Jenson
December 16, 2014
Alexander Mora I had an amazing experience with Alexander as my salesman, no pressure involved, and he listened to me and helped me find the perfect car. I would rec I had an amazing experience with Alexander as my salesman, no pressure involved, and he listened to me and helped me find the perfect car. I would recommend him 365 days of the year! Very friendly and helpful, made my first time buying a car, a wonderful experience. Go ask for him! More
by CourtneyRose5537453453
Employees Worked With
Alexander Mora, Derik Ruiz, Sean Marshall
November 05, 2014
Service I called the service department to schedule an oil change for my new 2015 Tacoma and was told they could get me in for two weeks. I was pretty amazed. I called the service department to schedule an oil change for my new 2015 Tacoma and was told they could get me in for two weeks. I was pretty amazed. I have owned Toyotas since 1979 and never experienced this. At least with Nye Toyota they had a lube express set up which got me in and out pretty quickly. Kendall needs to tune up their service department More
by thomasEdmon
Employees Worked With
Service Representative
October 13, 2014
Great salesman I've been working with Nick Duncan for about 6 months to find the right truck. He was awesome out deal with and never gave up the hunt....called with I've been working with Nick Duncan for about 6 months to find the right truck. He was awesome out deal with and never gave up the hunt....called with updates every 2 weeks or so. I would definitely recommend Nick to anyone looking to buy a rig. Best truck buying experience I've had so far! Thanks again Nick! More
by jvaughn30
Employees Worked With
Nick Duncan
