Kendall Ford of Eugene

Everything was simple and easy about our purchase, we will be back for more future purchases. will be back for more future purchases. More

Outstanding buyer experience. NO PRESSURE, ALAN WAS VERY KNOWLEDGEABLE and it wasn't a new Ford. Love the car and would definitely buy from again. Service department was OUTSTANDING as well. Repaired the ba KNOWLEDGEABLE and it wasn't a new Ford. Love the car and would definitely buy from again. Service department was OUTSTANDING as well. Repaired the back seat small tear which was part of the deal quickly! Steve and Richard were GREAT!! THANKS SO MUCH! We tried to buy from 2 other dealers before we found Kendall and that won't ever happen again! Ed and Patty Jorgensen More

Randy was very helpful and very informative and very professional at his job.. He was like talking to a friend. We would definitely suggest anyone to have him for a dealer. Excellent dealer !! professional at his job.. He was like talking to a friend. We would definitely suggest anyone to have him for a dealer. Excellent dealer !! More

Appointment made to install a loose skid plate that was removed by Pit Stop and it took 15 seconds to remove it. Plastic clips were detached from vibration. But took Ford Dealership over 4 hours to install removed by Pit Stop and it took 15 seconds to remove it. Plastic clips were detached from vibration. But took Ford Dealership over 4 hours to install it. Because this is a company car, they told my boss who does drive this vehicle that the car needed an oil change (1pm) , which was already performed last month. However, the system doesn’t show it He gave the approval the oil change instead of asking me first. No big deal. I came back at 2:15 and hoping to pick up my car. I’m still waiting. it is now 3pm. I shouldn’t complain because my company is paying me to sit at this nice dealership waiting to pick up my company car. Update. Jessica Roth came and told me they are “wrapping things up” at 3:20pm. Took 2 hours to do an oil change. I can only assume Ford Fusion are hard to do and Kendall Ford wanted to do a good job and Pit Stop does an inferior job because it take them only 20 minutes. I was called to finalize the paper work at 3:40pm. Yeah, finally! The total cost for installing the skid plate and oil change is $203.60. Glad my company is paying. Kudos to Jessica Roth. Good customer service. I walked out at 3:45pm. My last oil change was on 9/7/21 at 91760 miles. Just got an oil change now at 92607. My company must make a lot of money. I will need to ask for a raise. More

From start to finish it was a great experience. Great communication and attention to detail. Helpful and kind which is a big plus for me. communication and attention to detail. Helpful and kind which is a big plus for me. More

This used to be a excellent dealership. Absolutely no customer service now. Took my SUV in for maintenance oil change, etc. Their employee ran my car into a pole. My passenger side of the car is dente customer service now. Took my SUV in for maintenance oil change, etc. Their employee ran my car into a pole. My passenger side of the car is dented. Service manager told me they were doing me a favor by letting me know!!! They said they would fix my vehicle. This happened on a Thurs. and it is Monday afternoon and I have received no word. Left a message for the General Manager to call me on Friday and apparently I was not important enough to get a call. I guess if you are a senior citizen women you can be overlooked!!! More

had our truck for week and a half and still no word, except that price went from $200 to $1500. 5 hours to figure out where rodents had done damage? and now part ordered and still have not heard anyt except that price went from $200 to $1500. 5 hours to figure out where rodents had done damage? and now part ordered and still have not heard anything from them. we need our truck. not happy at all. More

Airbag Recall Gone Wrong! I left a negative review recently regarding an experience with Kendal Ford. The situation was regarding obtaining a loner vehicle for my safety recal I left a negative review recently regarding an experience with Kendal Ford. The situation was regarding obtaining a loner vehicle for my safety recall. Kendall Ford did an excellent job of addressing my concerns and going above and beyond to make up for my initially poor experience. Thank you Kevin, for making it right. More

The worst truck buying experience ever. We are in the worst economic crisis since the Great Depression and these guys can't even get there act together. Going to another dealer. worst economic crisis since the Great Depression and these guys can't even get there act together. Going to another dealer. More

Shocked how they do business,I was in the market for a Shocked how they do business, I was in the market for a truck and was originally going to buy up north but was referred to Kendell ford since they we Shocked how they do business, I was in the market for a truck and was originally going to buy up north but was referred to Kendell ford since they were apparently wonderful to deal with. Worst mistake I could have ever done! On April 26th I went in and talk with the sales men about what they had I originally went in looking at a white f-350 but ended up going with a magnetic that had a couple more bells and whistles for comfort, so then it begins we sit to discuss warranty options add ons etc, during this time I asked does warranty cover things that they add on to truck because why pay more from a dealer if it doesn’t and their response was yes it’s covered under your extended since your doing it as a new vehicle it’ll all be covered. So me and my wife discussed and ended up adding on about $6899 that day between wheels, tires, leveling kit, tint, spray in bed liner and a apparently an awesome wheel and tire warranty that was originally quoted at$350. Paperwork time comes and of course I ask again just verifying that by adding all this now it’ll be under my warranty ? Response was yes ! Started signing papers and and got to looking the wheel and tire warranty was in fact not $350 but instead $2000! Because those wheels were a lot more expensive he said. But apparently they cover everything about them at this point I don’t believe anything these guys are saying! Since it was Sunday I had to wait until Monday to finish adding parts to the list since parts and service were closed. Monday comes around I call first thing and spoke with Kenny the parts guy and gave him a list of parts to look up and see what they could get. Thorough a few phone calls and multiple emails... we jump to Tuesday we’re at this point I have verified that everything they are doing is covered under extended warranty answer always being yes I asked atleast 6 time during all our conversations always yes it is. So I opt do do the extras since peace of mind was our Main Goal. On Wednesday I get an email saying I’d be receiving an itemized invoice for everything to go over and make sure it was correct since I had applied a 10% discount to it which when asked was 10% off parts and 10% labor up to $100 per labor job. ONCE again false info since I never got my invoice or itemized statement they called Friday at 545pm to inform me that one of the parts they ordered were wrong and wouldn’t fit on truck, So I’m bummed because it was my favorite add on ! A grill to change the look of the entire truck now that they let me down with poor communication at 545 pm on Friday 15 mins prior to closing for the weekend!!! Im mad at this point that’s I was informed 15mine prior to them closing that truck is done but won’t have what I asked. Well 25mins later I get a call after they’re closed from their service guy George apologized about the grill but that was it and then in turn asked how would I like to pay ? Well I haven’t gotten an invoice or nothing yet, so he goes to just rambling on what everything costed witch doesn’t help me if I’m checking to see total before discount and discount applied so I ask did the 10% discount make it on there for all parts and 10% for the labor per jobs since I had 5 separate jobs? He’s like yes you got $100 off labor and 10% off parts ...how do you figure only a $100 out of 5 jobs if it’s 10% off per labor job up to $100....he responds is that what you were told ? Umm duh it’s not like you freaking advertised discounts !!! Well you were misinformed it $100 labor total regardless of how many jobs you had ....total damage was $3100 I’m like ok but I still need invoice when I pick up truck on Sunday it’ll be with the truck ....show up Sunday May 3rd to pickup truck and instantly noticed that the rear brand new wheels were missing the Fuel caps to them wondering xxx is this ? I asked my sales men about it I guess they had to order longer bolts or something, So I’m like George had no issues asking for $3100 on Friday but couldn’t tell me that they didn’t even finish everything or were having to order stuff? And yet also still no invoice !! Briefly asked my salesman about the parts and stuff with warranty he had to go ask the only finance lady working that day and she said yes would talk about getting papers and stuff when the guy that did mine returns to work I’m like ok and and then had to ask for a copy of the purchase agreement before I left lol Following Monday is when George called me since my salesman told him how upset I was about my experience and unprofessional communication.. still no invoice and what the deal with paper work for warranty this is when he would have to get back to me because he said extended doesn’t cover any of the stuff you added ? Why the xxxx would I spend more than 10k in stuff for a warranty if there isn’t gonna be a warranty ??? So he had to check and double with finance but when he got back to me said there’s isn’t a warranty just a workman ship so extended does not cover any off it NO...at this point I’m fed up Go in hopeing for a pleasant experience and all it is take your money they want to miss inform you all the way to get you to add more and more money and that’s the end game how much money can we get along with no communication, lieing about what covered under warranty just so you commit to something is a total scam Business !! Followed up tried to reach out to the actual manager Pat and never got a call back he had my salesman reach out to me with a crack offer to try and make me happy ( a grill that costs 4 times more then the original grill $1800 with 10% off and no labor ) how does that even equate to the thousands and thousands I paid more for just to have a warranty that doesn’t exist??? They Fail at communication in all aspects and fail in professionalism they like to blame each other and other departments instead of actually owning up to what they say.... Be warned !!! If you want a simple pleasant business deal to by a vehicle you will NOT find it at Kendell Ford Going on 3 weeks no resolution in site and no managers have even reached out to me More