Kendall Ford of Eugene

Customer service, listening to the customer and working outside the box, this is what I look for, but what I have learned is missing. My experience with this purchase started with a phone call, wanted a p outside the box, this is what I look for, but what I have learned is missing. My experience with this purchase started with a phone call, wanted a price on a car, knew what I wanted and so knowing the price, was the sole factor of the call, going to buy, just needed to know exact cost. Was told vehicle was in transit, this was Monday and on Thursday a phone call and the car was on the lot. My wife test drove it that afternoon and then we both went back that evening and purchase the vehicle. Here is the point the Keith work really was finding the rebates, and he went outside the box and found a reward rebate since we had a Ford Ranger, he explained all the paperwork and answer all the questions. Doing the paperwork was quick and easy and Sal explained the functions of the vehicle and so the experience was what I wanted. I did not want to waste anyone time, knew what I wanted, plain and simple and Keith and Sal provided there experience to give us the best deal possible and made sure all bases were covered. This is Kendall Ford and this is how a dealership should be run, listen to the customer, meet his needs, and step outside box, would be amazed how much business is gained by word of mouth. We have purchase here many times, this is the reason, don't like fast talking sales people, don't want to be pushed into buying something I do not want or need, just be simple folks, make the experience to the customer that will bring him back, bring family and friends in. So I thank Keith and Sal, they made it enjoyable, they made it easy, I find this rare today, customer service, the true meaning of it, something that is lost today, but was a part of the business many years ago and at Kendall it still is. More

Very good experiences with Kendall Ford over the past 30 years. I have bought 15 vehicles from Kendall Ford and all were pleasant experiences, in sales, service, and collision center. I highly recommend t years. I have bought 15 vehicles from Kendall Ford and all were pleasant experiences, in sales, service, and collision center. I highly recommend this dealership More

I have not received this kind of service since I purchased my Ford Lightning which I bought in 1999 in Santa Rosa. Excellent Excellent Excellent. purchased my Ford Lightning which I bought in 1999 in Santa Rosa. Excellent Excellent Excellent. More

John Bergland did a great job answering questions before and after the sale. He was very helpful and really worked hard to make sure I got the car I wanted, even though I live out of town, which made every and after the sale. He was very helpful and really worked hard to make sure I got the car I wanted, even though I live out of town, which made everything more challenging. Their pricing was excellent as well. I would not hesitate to do business there again. This is the best car buying experience I have ever had. More

Chuck was very informative with the vehicle I was interested in and also accommadating, as we spent alot of time there and I had my son and his family with two small children with so he made it a fun interested in and also accommadating, as we spent alot of time there and I had my son and his family with two small children with so he made it a fun experience for all. He answered all my questions. Tammy was great in getting paperwork done, and the next day contacted me that she had a new deal with a lower interest rate! More

Jess took care of our needs and made us a deal that we could work with. We appreciated all the time he spent helping us, which was most of the day. Overall, a very positive experience! could work with. We appreciated all the time he spent helping us, which was most of the day. Overall, a very positive experience! More

I had a good experience and this was not the frist time, I purchase 2 new and 1 used over the years,I will always go two Kendall Ford or Kendall group for any car or truck. Joe and Anna D. I purchase 2 new and 1 used over the years,I will always go two Kendall Ford or Kendall group for any car or truck. Joe and Anna D. More

My Experience at and with Kendall was great! I work with Kendall on a Fleet level with my job and always thought how professional everything is here. So when it came time to purchase a truck, thats where I Kendall on a Fleet level with my job and always thought how professional everything is here. So when it came time to purchase a truck, thats where I went! More

I purchased a vehicle from Kendall Ford on 05/20/12, and it was the easiest vehicle purchase of my life. I have been looking at cars for a few months, and I have had some very negative experiences with car it was the easiest vehicle purchase of my life. I have been looking at cars for a few months, and I have had some very negative experiences with car dealers lately. In this case, I located a vehicle online which was priced very well. I contacted their internet sales person, Amy, who sent me info on the vehicle. My Wife and I decided to take a look at the car and made the 4 hour round trip drive to their dealership where I met the Cory Newport. Mr. Newport was AWESOME. He did not try to up sell us and was very pleasant. Mr. Newport sold us the car we wanted at a fair price and never made us feel like we were intruding on his life as so many other car dealers do. The whole transaction went through without a hitch and we are very happy with our purchase. My wife and I have already decided the next vehicle we purchase will be from Kendall. More

This was a very enjoyable no pressure buying experience.The sales staff was very knowledgable and patient. I will recommend Kendall to my family and friends and they will be my first choice for experience.The sales staff was very knowledgable and patient. I will recommend Kendall to my family and friends and they will be my first choice for my next vehicle purchase. More